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研究生: 蔡瑋芸
Wei-Yun Tsai
論文名稱: 探討品牌權益與行銷策略改變之研究-以台灣食品品牌為例
Researches of Changing Brand Equity, and Marketing Strategies - in Taiwan Food Brand
指導教授: 盧希鵬
Hsi-Peng Lu
口試委員: 黃世禎
Sun-Jen Huang
游慧茹
Huei-Ju Yu
學位類別: 碩士
Master
系所名稱: 管理學院 - 管理學院MBA
School of Management International (MBA)
論文出版年: 2016
畢業學年度: 104
語文別: 英文
論文頁數: 110
中文關鍵詞: 品牌權益強勢品牌質性研究行銷策略
外文關鍵詞: Brand Equity, Strong Brand, Qualitative Research, Marketing Strategy
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近年來台灣爆發許多食品安全事件,其中不乏一些強勢食品品牌受之牽連。此研究欲探討某一原先強勢,而後因食安事件變為弱勢之食品品牌的行銷策略,透過次級資料收集法收集該品牌相關資料,並以Keller(2001)學者提出消費者為基礎的品牌權益之五項構面發展業者及消費者問卷,經由半結構式訪談法分別訪談品牌業者之品牌行銷策略目的及30位消費者於接觸該品牌三項行銷策略後之品牌評價與品牌感覺,進而比較品牌業者與消費者對於品牌行銷策略之共通性與差異性。研究發現消費者在看完品牌新行銷活動後,消費者對於品牌的評論與業者擬定之行銷目的相符。本研究中以廣告與外包裝標示變更的行銷活動的行銷關鍵因素,消費者對於品牌評論與業者規劃相符,因此業者所擬定消費者對於品牌的評論,最容易透過廣告的行銷活動達成,然而,消費者對於品牌的感覺,業者對於廣告拍攝氛圍的決策是關鍵。強勢品牌也有可能於一夕之間轉變為弱勢品牌,因此品牌業者或品牌行銷人員對於品牌的狀態要相當敏感,並且能即時修正品牌行銷策略,以提升品牌價值,持續維持顧客忠誠度與市場佔有率。


After several food scandal crises, a great deal of Taiwan food brand facing difficult situations to manage. Thus, this study explores once a strong food brand suffered and its changing brand equity impacted on brand marketing strategies. Furthermore, whether brand marketers’ or owners’ marketing purposes match customer brand judgments and brand feelings. The customer based brand equity pyramid in building strong brand is applied to develop the interviewing questions, and match the interviewing results from both sides. Secondary data was collected with particular food brand in order to conduct a brand owner, and customer respondents (N = 30) through qualitative semi – structured interviews. The results show that brand owner changed brand marketing activities when the brand is no longer strong. The marketing purposes which were planned by brand owner are also recognized by most of customer respondents. However, customer feelings about marketing activities that are not the same as brand owners’ marketing plan. Brand marketers or owners need to be sensitive to brand equity and adjust marketing strategy in time. Otherwise, market share and customer may no longer on your side.

中文摘要 I ABSTRACT II 誌謝 III Figure of Contents IV Table of Contents V 1. Introduction 1 2. Literature Review 2 2.1. Strong brand and brand strength 3 2.2. Brand equity 4 2.3. Customer – based brand equity pyramid 5 2.4. Brand equity of marketing strategies 6 2.5. Brand revival 8 3. Research Methods 9 3.1. Secondary data of Lin Feng Ying and its marketing strategies 10 3.2. Respondents 12 3.3. Instruments 13 3.4 Thematic analysis 19 4. Results 19 4.1. Entire view of brand marketing strategies from Lin Feng Ying owner 19 4.2. After watching two strong brand commercial films and two weak brand commercial films 23 4.2.1. Customer brand judgments 23 4.2.2. Customer brand feelings 25 4.3. Promotion strategy – Selling price promotion 27 4.3.1. Customer brand judgments 27 4.3.2. Customer brand feelings 29 4.4. The comparison between old packaging and labeling, and new adjustments 31 4.4.1. Customer brand judgments 31 4.4.2. Customer brand feelings 32 4.5. Matching Lin Feng Ying owner brand marketing strategies and customer responses to commercial films, and price promotion, and packaging and labeling adjustments 34 4.5.1. Customer brand judgments compare with Lin Feng Ying owner marketing plans 34 4.5.2. Customer brand feelings compare with Lin Feng Ying owner marketing plans 36 4.5.3. Summaries of matching Lin Feng Ying owner and customer respondents 36 5. Conclusions and Implications 37 5.1. Theoretical implications 38 5.2. Managerial implications 38 5.3. Limitations 39 5.4. Future researches 40 Reference 40 Appendices 45

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檢自: http://www.ey.gov.tw/Upload/RelFile/2023/703551/3803ecd7-
6f1b-4345-84c4-5bc216e10516.pdf

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