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研究生: 潘雲霞
Yun-Shya Pan
論文名稱: 銀行業核心資訊系統面臨新興科技轉型方案
Transformation Strategies for Core Information Systems in the Banking Industry Facing Emerging Technologies
指導教授: 吳宗成
Tzong-Chen Wu
口試委員: 吳宗成
何煒華
黃政嘉
學位類別: 碩士
Master
系所名稱: 管理學院 - 資訊管理系
Department of Information Management
論文出版年: 2024
畢業學年度: 112
語文別: 中文
論文頁數: 63
中文關鍵詞: 開放式程式介面雲端科技人工智慧新興科技數位轉型
外文關鍵詞: Open API, Cloud Technology, Artificial Intelligence, Emerging Technologies, Digital Transformation
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  • 在當前金融領域,銀行業面臨著前所未有的轉型壓力,其中開放式程式介面(OPEN API)、雲端科技、人工智慧等新興科技的應用成為了銀行業保持競爭力的關鍵。本研究旨在探討在已確定的轉型框架下,可能的執行方案及其優缺點比較,並提出實務經驗。通過混合式分析法—內容分析法和文獻探討法,本研究揭示了升級銀行作業系統對於銀行存亡的關鍵性,強調升級成功與否直接決定銀行的未來命運。
    本研究的發現對於正在或計劃進行數位轉型的銀行業同業高層主管具有重要的參考價值,不僅提供了轉型過程中的策略和執行方案,還通過實務經驗的分享,幫助其他銀行業者節省探索時間,提高轉型成功的機率。研究結果強調,面對數位轉型,銀行業者必須進行細緻的方案規劃和風險評估,以確保轉型過程的順利進行和長期的可持續發展。

    關鍵字:開放式程式介面、雲端科技、人工智慧、新興科技、數位轉型


    In the current financial landscape, the banking industry faces unprecedented transformational pressures, where the application of emerging technologies such as Open APIs, cloud computing, and artificial intelligence has become crucial to maintaining competitiveness. This study aims to explore the possible implementation plans and their advantages and disadvantages within a defined transformation framework, offering practical insights. Through a hybrid analytical approach—content analysis and literature review—this research highlights the criticality of upgrading banking operating systems for the survival and future of banks, emphasizing that the success of these upgrades directly determines the banks' fate.
    The findings of this study are of significant reference value to senior executives in the banking industry who are undergoing or planning technological transformations. They not only provide strategies and execution plans during the transformation process but also share practical experiences to help other banking entities save exploration time and increase the likelihood of successful transformation. The results underscore that in the face of technological transformation, banking entities must undertake meticulous planning and risk assessment to ensure the smooth progression of the transformation and its long-term sustainability.

    Keywords:Open API、Cloud Technology、Artificial Intelligence、Emerging Technologies、Digital Transformation

    摘要 I ABSTRACT II 誌謝 III 目 錄 IV 圖目錄 VI 表目錄 VII 第一章 緒論 1 一、 研究背景及動機 1 二、 研究目的 4 三、 研究方法與架構 8 第二章 文獻探討 9 一、 核心資訊系統 9 二、 新興科技 11 (一) 開放式程式介面 11 (二) 雲端科技 12 (三) 人工智慧 15 三、 銀行業數位轉型 18 (一) 技術面-核心數位化 18 (二) 顧客導向-融入客戶旅程 20 (三) 組織文化-改變公司文化 21 第三章 規劃核心資訊系統 23 一、 轉型策略 23 (一) 如何進行轉型策略 25 (二) 系統盤點 25 (三) 業務需求分析 27 (四) 差距分析 28 (五) 技術選型 29 二、 人力與組織重整 31 (一) 人力盤點 32 (二) 核心轉型辦公室 34 (三) 技術架構規劃 36 三、 新技術與創新 39 (一) 技術作為創新的驅動力 39 (二) 創新引導技術應用 40 第四章 核心轉型的導入 42 一、 高層承諾與策略制定 42 (一) 高階領導層支持 42 (二) 策略規劃 45 二、 架構設計 51 三、 風險管理 52 (一) 風險評估 52 (二) 風險控制措施 53 (三) 業務衝擊分析 55 第五章 結論及未來研究 58 一、 結論 58 二、 未來研究方向 59 參考文獻 60

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