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研究生: 賴貞霖
Chen-Lin Lai
論文名稱: AI帶來的資源與壓力?從JD-R模型分析AI對知識工作者的影響
The Impact of AI on Knowledge Workers: Analyzing Resources and Pressures through the JD-R Model
指導教授: 朱宇倩
Yu-Qian Zhu
口試委員: 朱宇倩
Yu-Qian Zhu
魏小蘭
Hsiao-Lan Wei
黃世禎
Shih-Chen Huang
學位類別: 碩士
Master
系所名稱: 管理學院 - 資訊管理系
Department of Information Management
論文出版年: 2023
畢業學年度: 111
語文別: 中文
論文頁數: 61
中文關鍵詞: 人工智慧JD-R 理論深入訪談質性編碼法
外文關鍵詞: Artificial Intelligence (AI), JD-R theory, In-depth interviews, Qualitative coding
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  • AI 於工作中的應用帶來了新的社會與工作變革。AI 的介入目的在於提升工作效率與便利,但於此同時,也改變了工作者的工作模式、工作流程與工作職責,其中一典型的例子即為知識工作者。為了加深對於 AI 如何對知識工作者帶來正面與負面影響,以及知識工作者如何應對這些改變的理解,本研究訪問了 16 位翻譯譯者,針對 AI 介入翻譯行業所帶來的影響做深入訪談。通過訪談和質性編碼法的歸納分析,本研究討論了 AI 介入前後工作流程的轉變、AI 所帶來的工作要求與工作資源,以及 AI 介入所帶來的影響。

    本研究結果透過定義 AI 介入知識工作者工作而產生的工作要求與工作資源,對 JD-R 理論、AI 影響之文獻做出貢獻,同時也為日後 AI 影響知識工作者之相關研究提供了研究基礎。此外,本研究亦指出知識工作者在面對 AI 介入所帶來的轉變、態度、對於工作成就感的影響,以及對於未來職涯的規劃與看法。


    The application of AI in the workplace has led to improved societal and work transformations. AI intervention enhances work efficiency and convenience. However, at the same time, it also changes workers' work patterns, workflows, and job responsibilities, including knowledge workers.

    To gain a deeper understanding of how AI affects knowledge workers positively and negatively, as well as how knowledge workers respond to these changes, this study conducted in-depth interviews with 16 translators regarding the impact of AI on the translation industry. Through interviews and inductive analysis using qualitative coding, this study discusses work processes changes before and after AI intervention. It also discusses the job demands and job resources created by AI, as well as the impact of AI intervention.

    The results of this study contribute to the JD-R theory and the literature on the impact of AI by defining the job demands and resources generated by AI intervention in the work of knowledge workers. It also provides a research foundation for future studies on AI's impact on knowledge workers. Furthermore, this study also identifies the attitudes of knowledge workers towards the changes brought about by AI intervention, the impact on job satisfaction, as well as their career planning and perspectives for the future.

    第一章 緒論 第二章 文獻回顧 2.1 JD-R 模型定義 2.2 人與 AI 協作之工作要求與工作資源 2.3 AI 之 Agency 概念 2.4 小結 第三章 研究方法 3.1 背景描述 3.2 研究流程與工具 3.3 資料蒐集方法 3.4 研究倫理 3.5 資料分析方法 第四章 研究分析結果 4.1 AI 介入翻譯工作前後的阻礙性工作要求 4.2 AI 介入翻譯工作前後的挑戰性工作要求 4.3 AI 介入翻譯工作前後的工作資源 4.4 AI 介入翻譯工作前後的個人資源 4.5 AI 的影響 – 工作成就感 4.6 AI 的影響 - 未來職涯規劃 4.7 AI 的影響 – 角色轉變 4.8 小結 第五章 討論 5.1 研究貢獻 5.2 實務貢獻 5.3 研究限制與未來建議 5.4 結論 參考文獻 附錄 訪談大綱 受訪者同意書

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