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Author: 廖如龍
Ju-Long Liao
Thesis Title: 資訊科技治理平衡跨國公司的全球整合和當地回應
IT Governance Balancing Global Integration and Local Responsiveness for Multinational Companies
Advisor: 周子銓
Tzu-Chuan Chou
Committee: 李國光
Gwo-Guang Lee
黃世禎
Sun-Jen Huang
謝明慧
Ming-Huei Hsieh
許麗玲
Li-Ling Hsu
Degree: 博士
Doctor
Department: 管理學院 - 管理研究所
Graduate Institute of Management
Thesis Publication Year: 2015
Graduation Academic Year: 103
Language: 英文
Pages: 84
Keywords (in Chinese): 跨國公司全球整合當地回應資訊科技治理個案研究
Keywords (in other languages): Multinational enterprises, Global integration, local responsiveness, IT governance, Case study.
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  • 平衡全球整合和當地回應能力(I-R)正在成為跨國公司(MNEs)的關鍵議題。在考慮資訊科技( IT)扮演對支持全球整合和當地回應能力的角色,進行對一家領先的台灣全球性的網路設計、開發、製造及銷售廠商作深度個案研究。 發展出良性循環的雙契合模型來連接全球整合和當地回應能力, 總部 - 子公司間關係的治理架構和資訊科技治理機制的研究, 以達成跨國公司全球策略和對環境變化做出敏捷的反應。 發展雙契合模型,導引出實際的組織安排和關鍵的機制,其中探索出譬如組織結構的重新設計以及價值創造的模組化設計等因素的結構安排。此外, 達成雙契合模型的四個關鍵機制,包括靈巧的雙面性能力,組織的組態設計,模組化結構的重組態設計, 以及適應性的IT共同管理,提出了建議 。由於很少有研究, 就總部 - 子公司間關係的治理架構以及資訊科技治理應該如何同時調整的實務,以達成全球整合和當地回應能力,這項研究使本研究對該主題領域的知識有所貢獻。


    Balancing global integration and local responsiveness (I-R) is becoming critical for multinational enterprises (MNEs). In considering information technology’s (IT) supporting role for I-R, an in-depth case study of a leading Taiwanese global network manufacturer was conducted. A virtuous cycle model with dual fit was developed to link the research in I-R, governance framework on headquarter-subsidiaries corporation relationship and IT governance mechanisms to achieve the MNEs’ global strategy and respond agilely to the environmental change. Practical arrangements and critical mechanisms were derived to develop the dual-fit model, which explores factors such as structure redesign and value-creation modular design as structural arrangements. In addition, four critical mechanisms to achieve the dual-fit model—including ambidexterity capabilities, organizational configuration design, modular structure reconfiguration design, and adaptive IT co-management—were suggested. Since few studies report the practices of achieving I-R, governance framework on headquarter-subsidiaries corporation relationship and how IT governance should adjust simultaneously, this study makes a contribution toward knowledge in this subject area.

    Table of Contents 指導教授推薦書 …………………………………...………………… け 審定書 ……………………………………………………………..……. げ Chinese Abstract 中文摘要 …………………………………….……. こ English Abstract ……………………………………………………… ご 誌謝 ……………………………………………………………………. さ Table of Contents ………………………………………..……………. ざ List of Figures …………………………………………………..…… じ List of Tables ………….………………………………………………. ix List of Appendixes …………………………………………………… x Chapter 1 Introduction ………………………….……………..….. 1 1.1 Research Background …………… ……..……………………. 1 1.2 Motivation and Objective……. …….…………..………………… 3 1.3 Study Process ………………………………………………. 6 Chapter 2 Theoretical Background and Literature Review ……. 9 2.1 MNEs Strategy Alternatives …………………………….… 9 2.2 Corporate Governance ……………………………….…….. 18 2.3 Information Technology (IT) Governance …………..…… 22 Chapter 3 Research Method ………………….………………………. 26 3.1 Qualitative Research ……………………………………… 26 3.1.1 Positivism and Interpretivism …………………….. 29 3.2 Case Study …………………………………………………… 31 3.3 Data Collection and Analysis ……………………………… 33 Chapter 4 Case Analysis and Finding ……………………………….. 35 4.1 Case Background …………..………………………………… 35 4.2 Structure Arrangements to Balance I-R …… ………….…… 38 4.2.1 Value-Creation Modular Design ………….……….. 39 4.2.2 Organizational Configuration Design in terms of Redesign Structure and Command System …………. 40 4.2.3 Tailorable Software Packages ……………………….. 41 4.2.4 Coordinating mechanisms ……………………..……… 42 4.3 Governance Framework of Headquarter and Subsidiaries Corporation (HQ-S) relationship 42 4.3.1 The well-designed size and composition of the Board of Director(BOD) ………… …………………..... 43 4.3.2 Balancing Control and Collaboration in HQ-Subsidiaries Corporation Level …………… 45 4.4 IT Governance Mechanisms ………………………..……… 46 4.4.1 Decision-Making Structures Adjustment ……..…... 47 4.4.1.1 Self-governing capability and design chargeback system …………………………. 47 4.4.1.2 Strategic purpose …………… …………….. 47 4.4.2 Alignment Processes Design ………………………….. 48 4.4.2.1 Formal aligning mechanism …………….. .. 48 4.4.2.2 Leadership as an informal facilitator of coordination ………………………………… 48 4.4.3 Communication Approaches ………………………… 49 4.4.3.1 Enabling Project management office (PMO)…. 49 4.4.3.2 Enhancing IT-enabled communication ….. … 49 4.5 Compatible Arrangement to Align I-R and IT Governance .. 50 4.5.1 Exploiting Plural CoE Capabilities and Enabling Host Country Accountability ……………….…….. 50 4.5.2 Adopting Service Level Agreements (SLAs)……… 50 4.5.3 Searching Fitness for Adaptation …………………… 51 4.6 Outcomes ……………………………………………… ……. 51 Chapter 5 Discussion and Conclusion ……………………………..… 53 5.1 The lessons learned from the case analysis ………… 53 5.2 Conclusions ……………………..…………………………. 57 5.3 Research Limitations and Future Works …………………. 58 Appendix A. …………………………………………………………….. 59 Appendix B. …………………………………………………………. 61 References …………………………...……………………………..…. 62 授權書 ………………………………….…………………………….… 74

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