簡易檢索 / 詳目顯示

研究生: 傅瑞雄
Jui-Hsiung Fu
論文名稱: 行銷模式對員工招募之影響-以特殊耐磨鋼材業之銷售工程師招募為例
The Marketing Mode Impact on Staff Recruitment: The Recruitment of Sales Engineers in Special Wear-resisting Steel
指導教授: 林孟彥
Meng-Yen Lin
口試委員: 蔡瑤昇
none
陳崇文
none
學位類別: 碩士
Master
系所名稱: 管理學院 - 管理研究所
Graduate Institute of Management
論文出版年: 2012
畢業學年度: 100
語文別: 中文
論文頁數: 64
中文關鍵詞: 行銷人力資源特殊耐磨鋼材
外文關鍵詞: Marketing, Human Resource, Special Wear-resisting Steel
相關次數: 點閱:195下載:5
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報

中國大陸的十一五經濟計劃從2005年~2010年期間,水泥產業之固定資產投資,由2005年的1144億人民幣成長到2010年的6625億人民幣,此投資效應持續使產業成長快速,對特殊耐磨鋼材在水泥產業之應用,需求量持續擴張,而需提供全方位耐磨方案給水泥產業之銷售工程師之需求也日益高漲。
中國大陸2011年特殊耐磨鋼材之適用產業也從水泥產業持續擴張到煉鋼業、採礦業及火力發電業。而水泥產業之行銷模式,由以設備商為主的B2B模式,轉變為以水泥廠為主的B2C模式。不管是特殊耐磨鋼材之適用產業範圍擴大或是水泥產業之行銷模式改變,對於特殊耐磨鋼材業的銷售工程師需求,日愈殷切。
儘管特殊耐磨鋼材業之產業結構改變,適用範圍擴大,對於銷售工程師之需求如此殷切,在過去並無相關研究進行探討,如何招募到適當質量之銷售工程師。
本研究的目的在於透過行銷4P之運作模式,藉以提升銷售工程師之招募效果。
本研究首先針對企業行銷、內部行銷、員工招募及中國大陸特殊耐磨鋼材業之文獻進行探討,接著簡介中國大陸特殊耐磨鋼材業在銷售工程師招募所遭遇之議題。
本研究特針對銷售工程師之招募所面臨之議題、解決過程分為四個階段加以陳述,分別是醞釀期、規劃期、執行期及驗收期。並回顧每個階段所面臨之問題與解決方法。本研究也將對已錄用之銷售工程師進行深度訪談,用以驗證此行銷模式對銷售工程師招募之影響程度。
最後,本研究結論將對求職者與求才者如何能達到速配之行銷模式,提供不同產業之人力資源部門作為規劃之參考,也對於不同行銷通路,如網路社群之銷售工程師招募,提供参考之依據。


The Eleventh Five-year plan of China started since 2006 to 2010. The fixed assets investment of cement industry grew by 114.4 billion RMB in 2005 to 662.5 billion RMB in 2010. This investment effect is continuously making industry rapidly grows, and expand the demand of using special wear-resisting steel in cement industry. Also, the needs of sales engineers who need to provide a full range of wear resisting project is rising.
In 2011, the applicable industry of special wear-resisting steel continuously expanded from cement industry into steelmaking, mining and thermal power industry. The marketing model of cement industry changed from the B2B model based on the equipment manufacturers into the B2C model based on the cement plant. Both the expansion of the applicable industry of special wear-resisting steel and the change of cement industry’s marketing model cause the increasing needs of sales engineers in special wear-resisting steel industry.
Even though such a large need of sales engineers which because the industrial structure of special wear-resisting steel has changed and the scope of application expands. There was no related research to explore how to recruit appropriate quality sales engineers.
The purpose of this study is to raise the recruitment effect of sales engineers through the operation of the 4P model in marketing.
In the first of this study, we explore the documents of corporate marketing, internal marketing, employee recruitment and special wear-resisting steel industry in China. Then, briefly introduce the issues which the special wear-resisting steel industry in China encountered while recruiting sales engineers.
In this study, the issues and the solution process of recruiting sales engineers are divided into four stages which are the gestation period, the planning period, the implementation period and the acceptance period to be stated. This study will also deeply interview the accepted sales engineers to verify the impact of this marketing model to the sales engineers.
In the end of this study, the conclusion will provide a planning reference about how the job seekers and the recruiters match the marketing mode for the human resource department in different industries, and also provide the basis of the reference to different marketing channels such as sales engineers recruitment of Internet community.

指導教授推薦書I 考試委員審定書II 摘要III ABSTRACTIV 誌謝V 目錄VI 圖目錄VIII 表目錄IX 第一章緒論1 第一節研究背景與動機1 第二節研究目的2 第三節研究的重要性2 第四節研究流程3 第二章文獻探討4 第一節行銷4 第二節內部行銷9 第三節員工招募14 第四節中國大陸特殊耐磨鋼材業18 第三章研究方法22 第一節研究架構22 第二節研究設計22 第三節資料分析23 第四章企業之分析24 第一節企業概況24 第二節企業銷售工程師招募議題分析30 第五章解決過程與成效分析31 第一節解決過程概述31 第二節行動方案-人力資源行銷33 第三節實際成效36 第六章結論37 第一節管理意涵37 第二節研究限制與建議38 參考文獻39 中文文獻39 英文文獻41 附件一企業沿革44 附件二人力資源市場銷售工程師招募之運作模式46 附件三蘇州優霹複合材料有限公司業務體系之績效評估與晉升制度50 附件四新進銷售工程師教育訓練課程規劃57 附件五訪談意見紀錄表58 授權書64

中文文獻
王陳秀美(2004),「招募作業對應徵者的工作屬性及組織特性認知影響之研究」,國立台灣科技大學管理研究所碩士論文,未出版,臺北。
石方晉(譯)(2005),「行銷管理-觀念與實務」,台北:麥格羅希爾。
吳宜群(2005),「內部行銷契合度對工作滿意與組織承諾之影響」,國立台灣科技大學企業管理系碩士論文,未出版,臺北。
吳秉恩(1986),「組織行為學」,台北:華泰文化出版社。
李約翰(譯)(1976),Peter Ferdinand Drucker著,「工作成效學」,台北:源成文化圖書供應社,P.198。
李總縯(2002),「組織氣候、組織認同,組織效能之關聯性研究-以營利組織國際獅子會臺灣地區分會為實證對象」,私立中原大學企業管理研究所碩士論文,未出版,桃園。
巫喜瑞(2000),「服務業內部行銷導向、組織支持、工作滿足與顧客導向間關係之研究─銀行業之例」,國立中山大學企研所博士論文,未出版,高雄。
卓世宏(1998),「國民中學一年級學生的鄉土知覺與鄉土認同-以台東縣為例」,國立台東師範學院國民教育研究所碩士論文。
洪順慶(2005),「行銷管理」,台北:新陸書局股份有限公司。
許士軍(1988),「管理學」,臺北:東華。
益西曲珍(2009),「知覺組織支持、組織認同、工作滿意對組織公民行為之影響─以知識工作者為例」,國立台灣科技大學管理研究所碩士論文,未出版,臺北。
陳川正(2000),「非營利組織的認同管理─以基督教的「細胞小組模式」等教會為例」,政治大學企業管理研究所博士論文,未出版,臺北。
陳堯昌(2009),「壽險業務員之薪酬制度對人才招募與定著影響之研究」,逢甲大學風險管理與保險學系碩士論文,未出版,台中。
郭為藩(1975),「自我心理學」,臺南:開山。
梁雙蓮(1984),「中央行政機關公務員組織認同之研究」,未出版,臺北:臺灣大學政治研究所。
梁文彥(2005),「知覺外部聲望對組織認同與組織公民行為關係之跨層次分析-台灣紡織產業實證研究」,輔仁大學織品服裝學系碩士論文。
張春興(1988),「知之歷程與教之歷程:認知心理學的發展及其在教育上的應用」,國立台灣師範大學教育心理學報,第二十一期,頁 17-38。
黃廷合、呂日新著(2002),「人力資源管理─理論與實務」,台北:全華科技圖書股份有限公司。
黃俊英(2000),「行銷管理-策略性的觀點」,台北:華泰書局。
楊耿賢(2004),「新進工業設計師招募方式與工作表現之相關性研究」,台灣科技大學設計研究所碩士論文,未出版,台北。
賴志超、鄭伯壎、陳欽雨(2001),「臺灣企業員工組織認同的來源及其效益」,人力資源管理學報,第一期,頁 27-51。
蕭富峰(2007),「行銷管理」,台北:智勝文化事業有限公司。
蕭璿禎(2010),「跨國性虛擬團隊成員有效激勵因素之探討─以H公司為例」,國立臺灣科技大學企業管理系碩士論文,未出版,臺北。
英文文獻
Barber, Alison E. (1998), Recruiting Employees: Individual and Organizational Perspective, Thousand Oaks, CA: Sage.
Becker, Howard S. (1960), “Notes on the concept of commitment,” American Journal of Sociology, 66 (1), 32-40.
Berry, Leonard L. and A. Parasuraman (1991), Marketing Services: Competing Through Quality, New York: The Free Press.
Breaugh, James A. (1992), Recruitment:Science and Practice, Boston: PWS-Kent Publishing.
Brown, Michael E. (1969), “Identification and Some Conditions of Organizational Identification,” Administrative Science Quarterly, 14 (3), 338-346.
Buchanan, Bruce (1974), ”Building organizational commitment: The socialization of managers in work organizational,” Administrative Science Quarterly, 19 (4), 533-546.
Cable, Daniel M. and Daniel B. Turban (2001), “Establishing the Dimensions, Sources and Value of Job Seekers’ Employer Knowledge During Recruitment,” Research in Personnel and Human Resources Management, 20, 115-163.
Cheney, George E. (1983), “On the various and changing meaning of organizational membership: A Field study of organizational identification,” Communication Monographs, 50 (4), 342-362.
Collins, Brett and Adrian Payne (1991), “Internal Marketing:A New Perspective for HRM,” European Management Journal, 9 (3), 261-270.
Decenzo, David A. and Stephen P. Robbins (1994), Human Resource Management, 4thEd, NJ: Prentice-Hall.
Drucker, Peter (1973), Management: Tasks, Responsibilities, Practices, New York: Harper and Row, 64-65.
Dutton, Jane E., Janet M. Dukerich, and Celia V. Harquail (1994), “Organizational images and member identification,” Administrative Science Quarterly, 39 (2), 239-263.
Gautam, Thaneswor, Rolf V. Van Dick, and Ulrich Wanger (2004), “Organizational identification and organizational commitment: Distinct aspects of two related concepts,” Asian Journal of Social Pstchology, 7 (3), 301-315.
George, William R. and Christian Gronroos (1989), “Developing Customer-Conscious Employee at Every Level-Internal Marketing,” Handbook of Services Marketing, Carole A. Congram and Margaret L. Friedman, eds., AMACOM, New York.
Gronroos, Christian (1981), “Internal Marketing-Theory and Practice,” American Marketing Association Services Marketing Conference Proceedings, 41-47.
Gronroos, Christian (1985), “Internal Marketing-Theory and Practice, Service Marketing in Changing Environment,” T.M. Bloch et al., American Marketing Association, Chicago, 41-47.
Gronroos, Christian (1988), “Marketing Service: The Case of a Missing Product,” Journal of Business and Industrial Marketing, 13(4/5), 322-338.
Herzberg, Frederick (1959), The Motivation to Work, New York: John Wiley and Sons.
Jacoby, Jacoby and Robert W. Chestnut (1978), Brand Loyalty: Measurement and Management, New York: John Wiley & Sons.
Keefe, Lisa.M. (2004), “What Is the Meaning of Marketing,” Marketing News, 38 (15) 17-18.
Lamb, Charles W., Joseph F. Hair, and Carl McDaniel (1998), Marketing, 4th ed, South-Western College, 53.
Mael, Fred and Blake E. Ashforth (1992), “Alumni and their alma mater: A partial test of the reformulated model of organizational identification,” Journal of Organizational Behavior, 13 (2), 103-123.
Patchen, Martin. (1970), Participation, Achievement, and Involvement on the Job, Englewood Cliffs, NJ: Prentice Hall.
Rados, David.L. (1981), Marketing for Nonprofit Organization, Boston: Auburn House, 145
Rafiq, Mohammed. and Pervaiz K. Ahmed (1993), “The Scope of Internal Marketing: Defining the Boundary Between Marketing and Human Resource Management,” Journal of Marketing Management, 9 (3), 219-232.
Robbins, Stephen P. and Timothy A. Judge (2006), Organizational Behavior, NJ: Prentice Hall: Upper Saddle River.
Stark, Joan S., Malcolm A. Lowther, and Bonnie M.K. Hagerty (1986), Responsive professional education: Balancing outcomes and opportunities, Washington, DC: ASHE.
Staw, Berry M. (1981), “The Escalation of commitment to a course of action,“ American Management Review, 6 (4), 577-587.
Tansuhaj, Patriya, Donna Randall, and Jim McCullough (1988), “A Services Marketing Management Model: Integration Internal and External Marketing Functions,” The Journal of Services Marketing, 2 (1), (Winter), 31-38.
Werther, William B. and Keith Davis (1993), Human Resources and Personnel Management 4th ed., New York: McGraw-Hill.

QR CODE