供應鏈專家Martin(1992)提到「21世紀的競爭不再是企業之間的競爭，而是供應鏈之間的競爭。」現今複雜多變的供應鏈環境下，由於每間企業所處環境不同，所以成功的供應鏈策略幾乎很難被移植做複製。過去研究中，供應鏈設計多以功能為主，較少從企業根本問題著手，針對問題與情境發展出適合自己的供應鏈系統，所以本研究透過質化研究方法，深入觀察整個供應鏈的問題，最後設計出真正解決問題的供應鏈系統。
本研究以跨界管理為觀察基礎，搭配設計科學的IT Artifacts理論，以長春石化供應鏈為研究對象，根據March and Smith(1995)所提出四個主要IT Artifacts階段發展出來的結果，在構念(Constructs)階段使用明確詞彙定義問題；模式(Models)階段利用構念描述一個解決問題的模式；方法(Methods)階段設計八項機制作為方法，分別為識別機制、通訊機制、安全機制、物流管理機制、資訊整合機制、跨界整合機制、備援機制、決策機制等；實例(Instantiations)階段是指實際運作的案例呈現，進而真正解決供應鏈系統的問題。本研究獲得IT Artifacts方法較傳統系統開發方式更符合實際系統開發情境所需之貢獻。

The master of Supply Chain-Martin mentioned that the competitions in twenty-one century are no more in the competitions between enterprises, but in the competitions of Supply Chain. Nowadays, under the circumstances of the diversified Supply Chain, the different conditions among every enterprise cause that the successful strategies of Supply Chain are barely duplicated. In the past research, the designs of Supply Chain are mostly focus on its functions instead of dealing with the problems of the enterprise or developing a Supply Chain which is suitable for own situation. Therefore, this research makes a comprehensive survey which is about the Supply Chain through qualitative research methods. Moreover, this research could figure out the problem of Supply Chain and design a better one.
This research is based on boundary spanning management and design science IT Artifacts theory, and the research target is CHANG AHUN GROUP. According to the four developments of IT Artifacts which is proposed by March and Smith in 1995, to solve the problems of Supply Chain should fulfill the four steps. First, using a specific word to identify the problems in step of Constructs. Second, using the concept to describe a model of solving problems in step of Models. Third, designing eight mechanisms in step of Method, including Identity Mechanism, Message Mechanism, Security Mechanism, Logistics Management Mechanism, Information Integration Mechanism, Boundary Spanning Integration Mechanism, Disaster Recovery Mechanism, Decision Mechanism and so on. Fourth, the presentation of operating in step of Instantiations.
This research get the contribution of finding that the way of IT Artifacts is more suitable for the situation of the practical system development than the traditional system development.

中文部分
1. Daivid Simchi-Levi, Philip Kaminsky, Edith Simchi-Levi, 原著，陳琇玲、林怡萱譯(2004)供應鏈管理創新解決方案：改善供應鏈流程，降低配銷成本、縮短交貨時間，有效提高企業獲利，美商麥格羅•希爾。
2. Donald J. Bowersox, David J. Closs, 原著 (2002) 供應鏈物流管理，機械工業出版社，北京。
3. Hernes, T., and Paulsen, N.原著，佟博、陳樹強、馬明譯 (2005) 組織邊界管理：多元化觀點，北京：經濟管理出版社。
4. John H., and John Seely Brown, 原著，高子梅譯 (2006) 邊緣優勢巨變：面對無疆界經營環境的動態管理新視野，台北：臉譜出版。
5. Martin Christopher, 原著，何明珂、盧麗雪、張屹然等譯 (2009)物流與供應鏈管理(第四版)，北京：電子工業出版社。
6. Shoshanah Cohen, Joseph Roussel, 原著，陳琇玲譯(2004)供應鏈管理五大修煉：成功落實供應鏈管理，提升企業營收與純益，締造組織高績效，美商麥格羅•希爾。
7. 王瑛、孫林岩(2005)供應鏈物流平衡分析，清華大學出版社。
8. 王榮賢(2003)資產特用性及依賴程度對供應商加入供應鏈管理系統專案影響之研究，碩士，私立中原大學資訊管理所。
9. 吳仁和(2012)物件導向系統分析與設計─結合MDA與UML，台北：智勝文化。
10. 周濟群(2009)利用XBRL技術設計剖析的開放是企業報告架構，國立台北商業技術學院會計資訊系，會計學類，第1卷第2期，第1-35頁。
11. 林志明(2010)以設計科學角度探討知識管理系統開發：以MIC為例，碩士，國立台灣科技大學。
12. 林金定、嚴嘉楓、陳美花(2005)質性研究方法：訪談模式與執行步驟分析。
13. 林雪梅(2012)組織跨界管理能力研究─以M公司為例，碩士，國立台灣科技大學。
14. 林顯東(2009)數位物流革命─長春石化集團的E化、M化、U化，台北：宏典文化。
15. 林顯東(2013)，長春石化先導型ERP，台北：宏典文化。
16. 馬士華、林勇(2003)供應鏈管理，北京：高等教育出版社。
17. 許華源(2012)經營診斷驅動系統設計模式之研究─以弘遠電訊知識管理系統開發為例，碩士，國立台灣科技大學。
18. 郭良文、林素甘(2001)質化與量化研究方法之比較分析，資訊傳播與圖書館學。
19. 陳向明(2002)社會科學質的研究，台北市：五南圖書。
20. 陳明祥(2001)企業導入供應鏈管理系統可行性分析之個案研究，碩士，國立交通大學管理學院。
21. 陳昱欣、陳穆臻(2001)台灣產業因應供應鏈管理與全球運籌現況之對策，2001年科技與管理學術研討會論文集。
22. 程文郁(2002)以質性研究方法探討消費者選擇行動電話服務業者之行為，碩士，國立中山大學企業管理系。
23. 葉重新(2001)教育研究法，台北：心理。
24. 鄒輝霞(2004)供應鏈物流管理，北京：清華大學出版社。
25. 蘇雄義(2000)物流與運籌管理：觀念、機能與整合，台北：華泰書局。
26. 龔高輝(2002)運用供應鏈管理系統機制提升國內代工型態資訊產業競爭優勢之研究，碩士，國立中山大學資訊管理研究所。

英文部分
1. Agarwal, A., Shankar, R. and Tiwari, M.K., “Modeling agility of supply chain”, Industrial Marketing Management, Vol. 36 No. 4, PP. 443-457(2007).
2. Alter, S., “18 reasons why information technology reliant work systems should replace “the information technology artifact” as the core subject matter of the field.” Communications of the Association of Information Systems, 12(1), p.365-394(2003).
3. Benbasat, I. & Zmud, R.W., “The identity crisis within the information systems discipline: defining and communicating the discipline’s core properties.” Minformation systems Quarterly, 27(2), p.183-194(2003).
4. Braunscheidel, M.J. and Suresh, N.C., “The organizational antecedents of a firm’s supply chain agility for risk mitigation and response”, Journal of Operations Management, Vol. 27 No.2, pp. 119-140(2009).
5. Cannon, Joseph P. and William D. Perreault, Jr. “Buyer-seller relationships in business markets”, Journal of Marketing Research, 36(4), 439(1999).
6. Carlsson, S.A., “Developing Knowledge Through IS Design Science Research”, in Scandinavian Journal of Information Systems, p.2(2007).
7. Clark, S.C.,”Work/family Border Theory: A New Theory of work/family Balance”, Human Relations, Vol.53, No.6, pp.748-759(2000).
8. Cleven, A., P. Gubler, and K.M. Huner, “Design alternatives for the evaluation of design artifacts”, in Proceeding of the 4th International Conference on Design Science Research in Information System and Technology, ACM. P.19 (2009).
9. Collins Tony, “Striking it big together”, Supply Management, Vol 4, Iss 18, pp.28-30(1999).
10. Cooper, M. C., Lambert, D. M., & Pagh, J., A Supply chain management: More than a new name for logistics. The International Journal of Logistics Management,8(1):1-14(1997).
11. Cooper, R. & Zmud, R. W. “Information Technology Implementation Research: A Technological Diffusion Approach”, Management Science, 36(2), 123-137(1990).
12. Doney, Patricia M. and Joseph P. Cannon, ”An examination of the nature of trust in buyer-seller relationships,” Journal of Marketing(1997).
13. Dyer, Jeffrey H. and Harbir Singh, ”The relational view: Cooperative strategy and sources of inter organizational competitive advantage,” Academy of Management. The Academy of Management Review, 23(4), 660(1998).
14. Eisenhardt, Kathleen M., “Building Theories from Case Study Research”, Academy of Management. The Academy of Management Review, ABI/INFORM Global, p.532 (1989).
15. El Sawy, O.A., A. Malhotra, S. Gosain and K.M. Young. "IT-Intensive Value Innovation in the Electronic Economy: Insights from Marshall Industries," MIS Quarterly, (23:3), pp. 305-335(1999).
16. Epstein, C.F., ”Workplace boundaries: Conceptions and creations, ”Social Rearch,Vol.56,No.3,pp.571-590(1989).
17. Frohlich, M.T., &Westbrook, R., “Arcs of integration: an international study of supply chain strategies”, Journal of Operations Management, v19 n5, pp185-200(2001).
18. Ganeshan, R., & Harrison, T. P.”An introduction to supply chain management”, Penn State University at Pennsylvania(1999).
19. Gay, L.R., “Education research: Competencies for analysis and application”, 4th ed., New York: Merrill, pp.235-236(1992).
20. Giaglis, G.M., S. Klein and R.M. O'Keefe. “The Role of Intermediaries in Electronic Marketplaces: Developing a Contingency Model," Information Systems Journal, (12), pp. 231-246(2002).
21. Gligor, David M; Holcomb, Mary. “The road to supply chain agility: an RBV perspective on the role of logistics capability”, International Journal of Logistics Management 25.1, pp.160-179(2014).
22. Hayes, R. “Strategic Planning Forward in Reverse?” Harvard Business Review, Nov.-Dec., 111-119(1985).
23. Hunt, Shelby D. and Robert M. Morgan, “Resource-advantage theory: A snake swallowing its tail or a general theory of competition?”, Journal of Marketing, 61(4), 74(1983).
24. Lee, H. L., and Whang, S., “Decentralized multi-echelon supply chains: Incentives and information”, Management Science, v45 n5, 633-640(1999).
25. Li, Xun, “Foundations of supply chain agility: A work design perspective”, University of Kentucky, ProQuest, UMI Dissertations Publishing, 3448066(2009).
26. March, S.T. & Storey, V.C., “Design science in the information systems discipline: an introduction to the special issue on design science research.” Minformation systems Quarterly, 32(4), p.725-729 (2008).
27. March, S.T. and G.F. Smith,”Design and natural science research on information technology,” in Decision support systems, p.251-266(1995).
28. Markus, M.L. & Silver, M.S.,”A foundation for the study of information technology effects: a new look at DeSanctis and Poole’s concepts of structural features and spirit.” Journal of the Association for Information Systems, 9(10/11), p.609-632(2008).
29. Mascarenhas, B., “Planning for Flexibility”, Long Range Planning, Vol. 14, No. 5, pp.78-82(1981).
30. McCarthy, Teresa M., “Interfirm demand integration: The role of marketing in bridging the gap between demand and supply chain management”, The University of Tennessee, ProQuest, UMI Dissertations Publishing, 3119405(2003).
31. Merriam, “Case study in education: A qualitative approach”, San Francisci: Jossey-Bass (1988).
32. Mertzer,J., DeWitt, W., Keebler, J. S., Min, S., Nix, N.W., Smith, C. D., & Zacharia, Z. G., Defining supply chain management, Journal of Business Logistics, 22(2):1-25(2001).
33. Minichiello V., Aroni R., Timewell E. & Alexander L., Second Edition, “South Melbourne: Longman”, In-depth Interviewing(1995).
34. Mintaberg, H., The Structure of Organizations, Englewood Cliffs, NJ: Prentice-Hall(1979).
35. Morash, Edward A; Droge, Cornelia; Vickery, “Boundary-spanning interfaces between logistics, production, marketing and new product development” Shawnee. International Journal of Physical Distribution & Logistics Management 27.5/6, p.350-369(1997).
36. Pankaj M Madhani, “IT Enabled Supply Chain: A Key Driver for Effective Marketing Mix Strategy”, New Age Marketing: Emerging Realitites, U. Dhar, V. V. Nath, S. K. Nair, P.K. Yadav, eds.,pp239-255(2008).
37. Peffers, K., Tuunanen, T., Rothenberger, M. A., & Chatterjee, S., “A design science research methodology for information systems research”, in Journal of management information systems, p.45-77(2007).
38. Piercy, N., Framing the problematic relationship between the marketing and operations functions. Journal of Strategic Marketing, 15(2/3),185-207(2007).
39. Qiu, Tianjiao. “Managing boundary-spanning marketing activities for supply-chain efficiency”, Journal of Marketing Management, 28.9-10, Aug 1, 1114(2012).
40. Rabinovich, E. and PT. Evers. "Product Fulfillment in Supply Chains Supporting Internet-Retailing Operations," Journal of Business Logistics, (24:2), p. 205-236 (2003).
41. Ross David F., “Competing through Supply Chain Management: Creating Market-Winning Strategies Through Supply Chain Partnerships”, London: Chapman & Hall(1997).
42. Saeed, Khawaja A. “Information technology antecedents to supply chain integration and firm performance, University of South Carolina”, ProQuest, UMI Dissertations Publishing, 3157187(2004).
43. Sarkar, M.B., B. Butler and C. Steinfield. "Intermediaries and Cybermediaries: A Continuing Role for Mediating Players in the Electronic Marketplace," Journal of Computer-Mediated Communications, (11:3), pp. 1-15(1995).
44. Sethi, V., & King, W.R., “Development of measures to assess the extent to which an information technology application provides competitive advantage”, Management Science, 40(12), pp.1601-1627(1994).
45. Simon, H. A., “The Science of the Artificial (3rd et.)”, Cambridge, MA, MIT Press (1996).
46. Smith, H.A., J.D.McKeen, and S.Sigh,”Developing information technology strategy for business value,” in Journal of information Technology Management, p. 49-58(2007).
47. Stank, T, M. Crum and M. Arango."Benefits of Interfirm Coordination in Food Industry Supply Chains," Journal of Business Logistics, (20:2), pp. 21-41(1999).
48. Stevens, G.C., “Successful supply chain management”, Management Decision, V28 n2, pp25-30(1990).
49. Strauss, Anselm; Corbin, Juliet M.,”Basics of qualitative research: Grounded theory procedures and techniques, Thousand Oaks, CA, US: Sage Publications, Inc, pp.270 (1990).
50. Tzu-Chuan Chou, Pu-Dong Weng, Tzong-Chen Wu, “Exploring design-fits for the strategic alignment of information systems with business objectives” Vol.18,No.1(2013).
51. Van Hoek, R.I., “Epilogue-moving forward with agility”, International Journal of Physical Distribution and Logistics Management, Vol. 31 No. 4, pp. 290-301 (2001).
52. Wachner, Trent, “Relationship strategies over the customer relationship lifecycle: The differential effect of individual versus organizational relationships”, Washington State University, ProQuest, UMI Dissertations Publishing, 3370424(2008).
53. Williams, M., “Social Surveys: Design to Analysis”, Social Research: Issues, Methods and Process, Buckingham, UK: Open University Press (1997).
54. Yin, Robert K., “Case Study Research: Design and Methods”, (2nd ed.), Thousand Oaks: Sage Publications (1994).
55. Zhang, Qingyu., “Technology infusion-enabled value chain flexibility: A learning and capability-based perspective”, The University of Toledo, ProQuest, UMI Dissertations Publishing, 3004516(2001).