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Author: 賴信宏
Xin-Hong Lai
Thesis Title: 資訊委外關鍵成功因素之研究-以SaaS 為例
Study on Key Success Factors for Information Outsourcing –Case of Software as a Service
Advisor: 欒斌
Pin Luarn
Committee: 葉瑞徽
Ruey-Huei Yeh
吳宗成
Tsung-Cheng Wu
Degree: 碩士
Master
Department: 管理學院 - 管理研究所
Graduate Institute of Management
Thesis Publication Year: 2009
Graduation Academic Year: 97
Language: 中文
Pages: 82
Keywords (in Chinese): 資訊委外軟體即服務
Keywords (in other languages): IT Outsourcing, Software as a Service (SaaS)
Reference times: Clicks: 413Downloads: 12
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  • 近年來由於全球企業日益講求成本控制、營運效率,開始透過專業分工將部份工作交付給第三方專業團隊,以求集中核心資源於企業,因此資訊委外蔚為風潮,而網際網路無遠弗屆的通路特性,更加速全球軟體產業的變革。軟體即服務(Software as a Service,SaaS)乘著這一波資訊演化的浪潮,成為國外資訊軟體與服務廠商共同致力推動的軟體供應模式。
    現今全球產業景氣一片低迷,台灣資訊服務業者如何從危機中尋找轉機,尋求更多資訊委外服務以創造商機。本研究透過專家訪談探究企業在導入SaaS 模式時之考量因素及預期效益及資訊服務業者在導入SaaS 模式時之成功關鍵因素分別作研究探討,提供業界參考。


    In recent years, companies deliver parts of the organization work to a professional third party in order to control the cost and achieve organization efficiency. Therefore, enterprise can focus resources on the core business. IT outsourcing is become the world trend. The characteristic of software industry changed so fast because of the internet. Now, SaaS(Software As A Service), the new kind of the software industry organization , is becoming more popular in the world.

    Because of the economic recession, it is importment for IT software service industry to understand the key success factors and to find the opportunities and avoid the risks. I have been engaged in IT software service industry for 20 years. Now, I research the SaaS outsourcing software industry. Through the interview with four SaaS experts, the research intends to analyze the literature documents to find the key success factors about the SaaS.

    第一章 緒論 1 第一節 研究背景 1 第二節 研究動機 3 第三節 研究目的 5 第四節 論文架構 6 第二章 文獻探討 8 第一節 資訊委外服務 8 第二節 ASP 模式的研究分析 21 第三節 SaaS 模式的研究分析 26 第四節 資訊委外、ASP模式與SaaS 模式的比較 31 第五節 關鍵成功因素探討 33 第三章 研究設計 38 第一節 研究方法 38 第二節 研究架構 44 第四章 專家訪談結果與分析 50 第一節 三構面分析與比較 50 第二節 產業面之分析與比較 62 第五章 研究結論 68 第一節 結論 68 第二節 研究限制 71 第三節 研究建議 71 參考文獻 74 中文部份 78 英文部份 79 網站部分 82

    參考文獻
    中文部份
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    英文部份
    1. Betz, F., (1987) “Managing Technology-Competing through New Ventures, Innovation, and Corporate Research, NY: Prentice Hall”.
    2. Clark, Zmud, McCray ,(1995) “The outsourcing of information services :transforming the nature of business in the information industry”, Journal of Information Technology, 221-237。
    3. Claver, E., Gonzalez, R., Gasco, J. and Llopis, J.,(2002) “Information Systems Outsourcing: Reasons, Reservations and Success Factors,” Logistics Information Management, Vol. 15, No. 4, pp. 294-308.
    4. Due,R.T., (1992) “The real Costs of Outsourcing,”Information Systems Management,Winter, pp.78-81.
    5. Ferguson, C.R. and Dickinson, R., (1982)“Critical Success Factor for Directors in the Eighties,” Business Horizons, Vol. 25, No. 3, May-June, pp. 14-18.
    6. Gordon,K.A. ,(1994) “Outsourcing Information Technology-Why Does It Make Sense?”, pp.27-30.
    7. Grover, Cheon, and Teng ,(1996)“The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions”, Journal of Management Information Systems, Spring, Vol. 12, No. 4, pp.89-116
    8. Grover,V.& Teng, J.T.C, (1933) “The decision to outsourcing information system functions,” Journal of System Management, pp.34-38.
    9. Judenberg, J., (1994)“Applications maintenance outsourcing,” Information Systems Management, Vol. 11, No. 4, Fall, pp. 34-38.
    10. Lacity,M.C., L.P. Willcocks and D.F. Feeny , (1993)。The Value of Selective ITSourcing, Sloan Management Review, Spring, pp.13-25.
    11. Lacity, M.C. and Hirschheim, R.,(1995) “Beyond the Information Systems Outsourcing Bandwagon: The Insourcing Response,” NY: John Wiley and Sons Co.
    12. Lee, J.N. and Kim, Y.G., (1999) “Effect of Partnership Quality on IS Outsourcing Success: Conceptual Framework and Empirical Validation,” Journal of Management Information Systems, Vol. 15, No. 4, Spring, pp. 29-61.
    13. Loh, L. & N. Venkatraman., (1992),Diffusion of Information Technology Outsourcing : “Influence Sources and the Kodak Effect,” Information Systems Research, Vol.3, No.4, pp.334-258.
    14. McFarlan, F.W. and Nolan, R.L., (1995) “How to Manage an IT Outsourcing Alliance,” Sloan Management Review, Winter, pp. 9-23.
    15. Minoli, D. , (1995),Analyzing Outsourcing: Reengineering Information and Communication System, McGraw-Haill,Inc.
    16. Robert Klepper & Jones O.Wendell, (1998) “Outsourcing Information Technology,Systems &Services,Prentice Hall PTR”.
    17. Rockart, J.F., (1979)“Chief Executives Define Their Own Data Needs,” Harvard Business Review, March-April, pp. 81-93.
    18. Saunders, C., Gebelt, M. and Hu, Q., (1997) “Achieving Success in Information Systems Outsourcing,” California Management Review, Vol. 39, No. 2, Winter, pp. 63-79.
    19. Shank, M.E., Boynton, A.C. and Zmud, R.W., (1985)“Critical Success Factor Analysis as a Methodology for MIS Planning,” MIS Quarterly, Vol. 9, No. 2, June, pp. 121-130.
    20. Sovie, David and John Hanson., (2000) “Application Service Providers-Where are the real profit zones?”, Mercer Management Consulting.
    21. Wixom, B.H. and Watson, H.J., (2001) “An Empirical Investigation of The Factors Affecting Data Warehousing Success,” MIS Quarterly, Vol. 25, No. 1, March, pp. 17-41.
    網站部分
    1. http://www.rdec.gov.tw/mp.asp?mp=100
    2. http://www.iii.org.tw/

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