伴隨著「知識」在組織中的重要性越來越高，企業紛紛尋求適當的資訊科技來輔助知識管理活動的推行，冀望藉由知識管理系統的協助來有效累積與應用組織內外部的知識，進而強化自身的競爭優勢。然而，知識管理系統要能發揮它的效益所在，最主要在於使用者要願意使用它，因此，本研究以科技接受度模式為研究推論的基礎，從資訊品質、任務科技配適度與工作相容性等角度，探討三者對系統有用性、易用性與使用意願等因素的影響，進而瞭解如何有效強化知識工作者對知識管理系統使用意願的相關管理措施與建議，以便協助組織成功推展知識管理系統，提高企業整體競爭力。
研究結果發現，對於知識管理系統而言，若要讓知識工作者認為系統要對他們在工作上有所助益，僅僅只是考量系統的資訊品質是不夠的，還必須滿足使用者工作任務的知識需求特性。當系統資訊品質越高、且系統能夠提供所需的知識內容協助使用者完成工作任務，才能提高知識工作者對系統有用性的認知；相反的，如果系統無法滿足使用者工作任務上的知識需求時，即便系統的資訊品質高，系統有用性的認知程度也不會高。此外，系統必須要能夠符合知識工作者的知識工作方式與習慣，並提供適當的知識工具來協助他們工作的進行，而具備這些特性的知識管理系統才能真正滿足使用者他們在知識管理活動中的需要。

Given the rising importance of considering knowledge as a key organizational asset, how to manage and leverage these assets appropriately is critically important. To enable organizations to implement and utilize the benefits to be gained from knowledge management activities, there is today an increasing demand for organizations to implement the knowledge management system (KMS) at an accelerating pace. However, to effectively exert the benefits of knowledge management system, users have to be willing to use it first. In order to understand how increase a knowledge worker’s intention to use a KMS, this study applies Technology Acceptance Mode as its theoretical framework to exploring the effects of external variables, i.e., information quality, task-technology fit, and compatibility.
According to the results of this research, to enhance a knowledge worker’s perception of usefulness of a KMS, it should not only consider the information quality, but also consider the meet between the system and the knowledge requirements of his/her tasks. That is, if the fit between user tasks and KMS is high, the effect of information quality on user perception of usefulness will be more significant. Oppositely, even though information provided by a KMS is highly qualified, a knowledge worker will not perceive directly the KMS is usefulness if the system cannot fulfill the knowledge requirements of his/her tasks. Furthermore, a KMS should be compatible with user knowledge work style and habit, and provide appropriate knowledge tools to assist user work. A well-built KMS, which possesses these characteristics, can then be really tailored to user knowledge management activities.

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