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研究生: 許庭豪
Ting-hao Hsu
論文名稱: 附帶口碑內容之研究
Accompanying WOM: A Case Study of Discussion Forum
指導教授: 林孟彥
Tom M. Y. Lin
口試委員: 蔡瑤昇
none
陳崇文
none
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2012
畢業學年度: 100
語文別: 中文
論文頁數: 27
中文關鍵詞: 附帶口碑討論區內容分析法
外文關鍵詞: accompanying word of mouth, discussion forum, content analysis
相關次數: 點閱:234下載:6
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附帶口碑是指人們在傳遞某一產品口碑時,另外提起其他產品或與原產品相互比較的口碑現象。例如:人們在評論Nissan的某款汽車時,另外提到Toyota的某款汽車的相關訊息或相互比較的情形。附帶口碑(Toyota某款汽車的口碑)存在的現象其實很普遍,只是過去少有文獻,針對附帶口碑的內容作研究。
本研究以YAHOO!奇摩汽車討論區為研究平台,持續蒐集在2011/01~2011/12,為期一年間的汽車車評分享文共1,461則,發現約有30%的口碑存有附帶口碑。進一步研究內容後,發現「豪華品牌進口車」,存有最高比例的附帶口碑,並發現「特定性品牌特定性功能」的附帶口碑,出現次數最多。
總結,本研究提出附帶口碑的分類架構圖,以品牌和功能為兩大範疇,分為四個象限,並將所提及的特定性功能作分類。此一附帶口碑內容的研究,讓我們對附帶口碑有更廣義的認識,也讓實務界了解,消費者不單只會傳遞產品本身的口碑,其他產品的相關訊息或相互比較的特性也是需要重視的。


Accompanying word of mouth’s definition is that in the articles about product A, there are other products’ (expect product A) word of mouth be mentioned. For example, in a article about the autos of Nissan, the autos of Toyota’s information or the comparison between two products is mentioned in the same article. Although the existence of accompanying WOM is very common, which like the word of mouth of the autos of Toyota, there are seldom references discuss the appearance of accompanying word of mouth.
This study selected 1,461 articles about autos from the YAHOO!AUTOS forum during 2011/01/01 to 2011/12/31. By using conduct content analysis, the rsults indicated that there are 30 percentages of articles have accompanying WOM. Further, the autos which are luxury brands of imported cars have the highest percentage of accompanying WOM, and frequency of Specificity accompanying WOM is also the most.
To sum up, this study brought up the classification chart of accompanying WOM , and divided it into four quadrants. This paper could broaden the classification of accompanying word of mouth. Enterprises can realize what consumer not only send about their own products’ WOM but also notice other relevant information or comparison of features.

第壹章 緒論1 第一節 研究背景與動機1 第二節 研究目的2 第三節 研究重要性2 第四節 研究流程2 第貳章 文獻回顧4 第一節 網路口碑4 第二節 網路平台5 第三節 口碑訊息內容6 第參章 研究方法8 第一節 內容分析法8 第二節 研究設計9 第三節 編碼原則11 第肆章 研究結果15 第一節 樣本結構15 第二節 資料分析16 第伍章 結論與建議20 第一節 研究結論20 第二節 管理意涵22 第三節 研究貢獻23 第四節 研究限制23 第五節 未來研究建議24 參考文獻25

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