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研究生: 林子鈜
Tzu-Hong Lin
論文名稱: 臉書打卡服務持續使用意願因素之探討
Exploring the antecedents of continuance intention to use Facebook check-in service
指導教授: 盧希鵬
Hsi-Peng Lu
口試委員: 黃世禎
Sun-Jen Huang
周子銓
Tzu-Chuan Chou
羅天一
Tain-yi Luor
游慧茹
Huei-ju Yu
學位類別: 博士
Doctor
系所名稱: 管理學院 - 管理研究所
Graduate Institute of Management
論文出版年: 2016
畢業學年度: 104
語文別: 英文
論文頁數: 82
中文關鍵詞: 臉書自我揭露打卡服務期望確認模型隱私持續使用意圖
外文關鍵詞: Facebook, Self-Disclosure, Check-in services, Expectation Confirmation Model, Privacy Concern, Intention to continuously use
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  • 隨著臉書(Facebook)服務的流行,臉書的使用已成為使用者生活不可缺少的部分,其中,又因為行動裝置及行動網路的興起,使用打卡服務的人數也逐漸增加,而在分享資訊變得更加容易分享的同時,個人隱私的保護變得更加重要。目前,針對臉書打卡服務, 這種自我揭露行為的持續使用的研究並不多,且有部分使用者無使用打卡服務的意願,因此,為了了解最近臉書研究的趨勢及探討打卡服務, 這種自我揭露行為使用的動機因素,本論文透過兩個系列的研究進行探究。
    在第一部分的研究中,本論文使用文獻引用分析,使用Jumper(圖書館資源探索服務),進行近十年(2005年∼2015年)相關研究的搜尋及分析,以了解臉書研究的趨勢。在分析中發現,臉書的研究在近幾年中仍很熱門,受到不少學者的關注,然而,針對打卡服務, 這種自我揭露行為的研究不多。在第二部分的研究中,本論文以期望確認模型為基礎,同時加入隱私權因素,來探討影響人們持續使用打卡服務的因素為何。本研究收集了205份有效樣本,並使用SmartPLS軟體進行分析。研究結果指出認知有用性對持續使用意願及滿意度的影響不顯著,但知覺娛樂性在持續使用意願的影響上是很顯著的。此外,使用者的滿意度不只被確認影響,也被知覺娛樂性顯著影響。相對來說,對於隱私權的擔心似乎沒有對滿意度和使用意願的關係造成影響。另外,使用臉書的頻率對於打卡服務的使用而言是很重要的因素。整體而言,本研究模型整合了期望確認理論後對於打卡服務的使用意願上來說具有良好的解釋力。最後,本論文針對研究的結果及發現,提出學術及管理意涵,以協助業者訂定更完善的經營策略,並提供研究人員在未來研究方向上的參考。


    With the popularity of Facebook, the usage of Facebook has been an important part of users’ life. In addition, because of the development of mobile devices and mobile Internet, the number of the users accepted the added on services provided by Facebook is increasing as well. The privacy concern in check-in services becomes more important while more and more users adopt the services. So far few researchers focus on the study of continuous usage of LBS. Some of Facebook users are not willing to use the services. Hence, in order to understand the trend of Facebook research and the factors of continuous usage of LBS, this dissertation conducted two studies in series to explore the determinants.
    In the first study, to assess the trends of Facebook research, Jumper, a web scale discovery service, was used to explore the related academic research in recent ten years. It is found that Facebook-related research is still popular and attracts a lot of attentions in recent years. However, few Facebook-related studies focused on the continuous usage of LBS. In the second study, this study developed a research model based on an expectation confirmation model (ECM) and related technology adoption literature, and examined data from a random survey of 205 users. The results indicated that the direct path between perceived usefulness and continuance intention and satisfaction was not significant but that perceived playfulness exerted a significant influence on satisfaction and continuance intention. In addition, users’ satisfaction was influenced not only by confirmation but also by perceived playfulness. In contrast, privacy concerns did not seem to influence the direct path between satisfaction and continuance intention. Usage frequency was an important indicator in determining user continuance intention. Overall, we found that an integrated model of the ECM had a better explanatory power of Facebook check-in service continuance usage.

    Table of Content 中文摘要 I Abstract II 誌謝 IV Table of Content V List of Tables VII List of Figures VIII Chapter 1. Introduction 1 1.1. Background and motivation 1 1.2 Research questions and purposes 3 1.3 Organization of the dissertation 4 Chapter 2. Literature review 6 2.1 Self-disclosure on Facebook 6 2.2 Privacy concern 8 2.3 Expectation Confirmation Model 9 2.4 Satisfaction 12 Chapter3. Literature assessment of the related research in academic databases 15 3.1. Introduction 15 3.2. Results 16 3.3. Discussion 28 Chapter 4. Continuance intention of Facebook check-in service users: An Integrated model 29 4.1. Introduction 29 4.2. Research framework 31 4.3. Research method 38 4.4. Measures 39 4.5. Results 43 4.6. Discussion 45 Chapter 5. Conclusion 50 5.1. Contributions and implications of this dissertation 50 5.2. Research limitation and future research 52 Appendix A. Questionnaire of this study (Chinese version) 53 Reference 56   List of Tables Table 3.1. Number of articles published by journals 18 Table 3.2. Prior studies related to LBS 20 Table 3.3. Prior studies related to ECT 25 Table 4.1. Construct Reliability Measures 41   List of Figures Fig. 1.1 Post-acceptance Model of IS Continuance (Bhattacherjee, 2001) 10 Fig. 2.1 Number of published articles by Year 16 Fig. 3.1 Research model and hypotheses 30 Fig. 3.2 Results of hypothesized structural model test 41

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