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研究生: 陳翊宣
Yi-shiuan Chen
論文名稱: 人性化資訊科技應用之研究-以長春石化為例
The Study of Humanity Information Technology Application -A case of CHANG CHUN GROUP
指導教授: 周子銓
Tzu-Chuan Chou
口試委員: 李國光
Gwo-Guang Lee
陳昭蓉
Jau-Rong Chen
學位類別: 碩士
Master
系所名稱: 管理學院 - 資訊管理系
Department of Information Management
論文出版年: 2015
畢業學年度: 103
語文別: 中文
論文頁數: 73
中文關鍵詞: IT主導邏輯資源結構組織常規IT創新
外文關鍵詞: IT dominant logic, Resource structure, Organization routine, IT innovation
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現今全球資訊科技日新月異的蓬勃發展,企業持續創造新的技術,提升競爭優勢,同時越來越注重科技與人文之間的連結性。資訊科技開始著重以「人性化」為出發點,企業藉由深入瞭解使用者的需求,開發出人性化科技,帶給現代人們更加便利、無所不在的享受資訊科技人性化的服務。

因此,企業如何兼顧科技創新與打造以人為本的人性化科技,便成為目前相當重要的議題。本研究主要採用IT主導邏輯,是延伸至主導邏輯為企業決策者的主要管理思維,影響決策者所採取的行動,而將其概念運用在IT上,即為IT主導邏輯。根據大量的文獻與質化研究的個案研究法,本研究目的主要為探討企業的IT主導邏輯、IT資源結構、管理機制以及IT創新之間的關聯。

本研究以長春石化集團為個案,分析在長春資訊科技開發過程中,其IT主導邏輯是以人本為主,影響IT資源結構(資源與規則),歸納出IT創新常規與敏捷性引進IT的管理機制運作,進而達到持續IT創新應用服務。本研究提出的IT主導邏輯以及研究的架構,可以提供組織作為參考,探討如何讓企業以人性化持續IT創新。


As information technology booming nowadays, people in the world pay more and more attention to user friendly information technology. Therefore, "humanization" is a priority issue in modern technology. Companies developed humanity technology by gaining further insights into what customers need, bringing people more convenient services, so that customers can enjoy humanity information technology.

As a result, how companies can promote innovative technology and develop humanity technology simultaneously has now been a crucial issue. This study adopted “IT dominant logic,” which is extended from dominant logic and is the main thinking of decision makers in a company. According to massive references and case study research method of qualitative research, the purpose in this study is to explore the connection of IT dominant logic, IT resource structure, management mechanisms, and IT innovation.

This study uses CHANG CHUN GROUP, CCP as a case. This study analyzes how IT dominant logic affects IT resource structure in the process of developing CCP information technology. Furthermore, this study sums up IT innovation routine and agilely imports IT as management mechanisms in order to reach the goal of continuing IT innovative application service. The concept of IT dominant logic and structure presented in this study can provide references for organizations to make sustainable development of humanity IT innovations.

Keywords:IT dominant logic、Resource structure、Organization routine、IT innovation

中文摘要I 英文摘要AbstractII 致謝III 目錄IV 表目錄VII 圖目錄VIII 第一章、緒論1 1.1 研究背景與動機1 1.2 研究問題與目的2 1.3 研究範圍與流程3 1.4 論文架構5 第二章、文獻探討6 2.1 IT主導邏輯(IT Dominant Logic)6 2.1.1 主導邏輯6 2.1.2 IT主導邏輯8 2.2 結構化理論(Structure Theory)9 2.2.1 結構化理論之核心9 2.2.2 資源結構11 2.2.3 IT資源結構12 2.3 組織常規(Organization Routine)12 2.4 IT創新(IT Innovation)14 2.4.1 創新的定義14 2.4.2 創新的類型15 2.4.3 組織創新17 2.4.4 IT創新20 第三章、研究架構與方法22 3.1 研究方法22 3.2 研究架構25 3.3 研究觀察重點27 3.4 研究對象29 3.5 資料蒐集與分析29 第四章、個案描述與分析31 4.1 個案公司介紹31 4.2 個案背景敘述33 4.3 個案分析35 4.3.1 IT主導邏輯:人情義理,以人為本35 4.3.2 IT資源結構39 4.3.2.1 IT資源結構:資源40 4.3.2.2 IT資源結構:規則45 4.3.3 IT管理機制52 4.3.3.1 IT創新常規52 4.3.3.2 敏捷性引進IT55 4.3.4 IT創新56 4.3.4.1 功能性創新:通訊功能整合57 4.3.4.2 系統性創新:QR Code數位物流系統59 4.3.5 分析總結60 第五章、研究結論63 5.1 結論與研究貢獻63 5.2 研究限制與未來研究方向65 參考文獻66 中文部分66 英文部分68 網站部分73

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網站部分

1. 長春石化集團
http://www.ccp.com.tw/
2. 整合通訊也能DIY: 整合通訊DIY,長春石化怎麼做
http://www.ithome.com.tw/itadm/article.php?c=57336&s=2
3. 長春石化以QR Code 當電子提貨單,改善物流效率
http://www.ithome.com.tw/itadm/article.php?c=46942&s=2
4. 長春石化資訊部部長 黃至善:iOS 開發能力夠強,沒必要轉換Windows 8
http://www.ithome.com.tw/itadm/article.php?c=78481&s=5

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