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研究生: Chris Lentz
Chris Lentz
論文名稱: Amazon and Consumer Sovereignty
Amazon and Consumer Sovereignty
指導教授: 葉穎蓉
Ying-Jung Yeh
口試委員: Mei HC Ho
Mei HC Ho
Tzu-Chuan Chou
Tzu-Chuan Chou
學位類別: 碩士
Master
系所名稱: 管理學院 - 管理學院MBA
School of Management International (MBA)
論文出版年: 2017
畢業學年度: 106
語文別: 英文
論文頁數: 70
中文關鍵詞: Consumer SovereigntyCreative DestructionAmazonBusiness GrowthInternet Retail
外文關鍵詞: Consumer Sovereignty, Creative Destruction, Amazon, Business Growth, Internet Retail
相關次數: 點閱:289下載:19
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Amazon.com Incorporated is currently the world’s largest internet based retailer. Amazon’s management team achieved this, over the years, by focusing on the key operating and economic concept of consumer sovereignty.
Constantly working towards consumer sovereignty was and is the most significant factor in management securing Amazon’s success.
Furthermore, the question of how management of Amazon achieved market dominance will be attempted to be answered through their operating ethos of achieving consumer sovereignty.
Specific historic examples of management methods directly related to Amazon seeking consumer sovereignty will be detailed. These examples will seek to show that Amazon management repeatedly and effectively utilized consumer sovereignty to attain their current market dominance. The relationship between the utilization of consumer sovereignty will also be linked to Schumpeterian creative destruction as these two theories are directly related, in this case.
Much research exists in the theory of consumer sovereignty. Amazon is frequently named as the largest proponent of this theory. However, not much research exists that studies real world historical examples of how Amazon management accomplished the utilization of consumer sovereignty.


Amazon.com Incorporated is currently the world’s largest internet based retailer. Amazon’s management team achieved this, over the years, by focusing on the key operating and economic concept of consumer sovereignty.
Constantly working towards consumer sovereignty was and is the most significant factor in management securing Amazon’s success.
Furthermore, the question of how management of Amazon achieved market dominance will be attempted to be answered through their operating ethos of achieving consumer sovereignty.
Specific historic examples of management methods directly related to Amazon seeking consumer sovereignty will be detailed. These examples will seek to show that Amazon management repeatedly and effectively utilized consumer sovereignty to attain their current market dominance. The relationship between the utilization of consumer sovereignty will also be linked to Schumpeterian creative destruction as these two theories are directly related, in this case.
Much research exists in the theory of consumer sovereignty. Amazon is frequently named as the largest proponent of this theory. However, not much research exists that studies real world historical examples of how Amazon management accomplished the utilization of consumer sovereignty.

Abstract…..……………………………………………………………………………………..4 Chapter 1. Introduction……………………………………………………………………….7 1.1 Background and Motivation…………………………………………………….7 1.2 Research Questions and Purpose.………………………………………….....8 1.3 Organization of Thesis……………………………………………..………….....9 Chapter 2. Literature Review…..…………………………………………………………..10 2.1 Roots of Consumer Sovereignty………………………...……………………10 2.2 Contemporary Consumer Sovereignty………………………………………10 2.3 Monitoring the Consumer………………………………………………………11 2.4 Measurement of Consumer Satisfaction…………………………………....12 2.5 Pareto Optimality……………………...…………………………………………12 2.6 Creative Destruction………………………………………………………….…13 2.7 Theoretical Framework…………………………………………………………14 Chapter 3. Research Methodology……………………………………………………......17 3.1 Qualitative Method………………………………………………………………17 3.2 Data Collection…………………………………………………………………...17 Chapter 4. Case Analysis…………………………………………………………………...19 4.1 Introduction to Amazon……………..………………………………………….19 4.2 Strategic Growth...…………………………………………………………........21 4.3 Financial Growth…………………………………………………………………44 4.4 Organizational Growth……………………………..………...…………………47 4.5 Structural Growth………………………………………………………………..51 Chapter 5. Conclusion………………………………………………………………………59 5.1 Limitations………………………………………………………………………...60 Amazon Flywheel (Diagram)……………………………………………………………….62 Amazon Timeline (Chart)……………………………………………………………………63 Bibliography…………………..…………………………………………………………...….70

Consumer Sovereignty. BusinessDictionary.com. WebFinance, Inc. September 05, 2017. http://www.businessdictionary.com/definition/consumer-sovereignty.html.

Consumer Sovereignty. International Encyclopedia of the Social Sciences. Encyclopedia.com. September, 7, 2017
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Forbes Profile Jeff Bezos. November, 1, 2017.
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Gale, Thomson. International Encyclopedia of the Social Sciences. 2008.
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Goodwin, Neva, et al. "Consumption and the Consumer Society." December 15, 2008.

Hartmans, Avery. (2017). 15 Fascinating Facts You Probably Didn't Know About Amazon. Business Insider. October, 14, 2017.
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