Basic Search / Detailed Display

Author: 林錫鏗
Hsi-Keng Lin
Thesis Title: 產業別與ERP客製化之關鍵成功因素之研究
The Study on the Key Success Factors for ERP Customization in Different Industries
Advisor: 盧希鵬
Hsi-Peng Lu
Committee: 欒斌
Luarn Pin
林娟娟
Judy Chuan-Chuan Lin
Degree: 碩士
Master
Department: 管理學院 - 管理研究所
Graduate Institute of Management
Thesis Publication Year: 2005
Graduation Academic Year: 93
Language: 中文
Pages: 70
Keywords (in Chinese): 關鍵成功因素企業資源規劃客製化
Keywords (in other languages): Customization, Key Success Factor, ERP, KSF, Enterprise Resource Planning
Reference times: Clicks: 487Downloads: 0
Share:
School Collection Retrieve National Library Collection Retrieve Error Report
  • 隨著全球化時代的來臨,客戶無不期望以更低的價格、更短的交期獲得更佳的產品和服務,從以往廠商與廠商之間的競爭,演變成供應鏈和供應鏈間的競爭,拜資訊科技之賜,企業得以建構適當的資訊系統,滿足客戶要求快速回應的需要,許多國內外公司根據所謂的最佳典範發展出一套完整而複雜之ERP系統,聲稱他們所發展出來的企業參考模型可滿足企業快速導入的需要。但由於企業自有一套經營理念和作法,且企業文化也會引發出不同的作法和流程需求,因此在導入ERP的過程中經常會產生ERP無法滿足企業本身需求或與企業產生不合適(Misfit)的狀況,因而產生了ERP客製化的問題。

    過去研究對於ERP導入之過程及關鍵成功因素有頗多著墨,唯獨對於ERP客製化相關研究不多,本研究試圖透過相關文獻探討並經過三個個案訪談找出ERP客製化的可能關鍵成功因素,再由該議題的三位專家確認後得到ERP客製化時的關鍵成功因素,最後以便利抽樣的方式挑選15家已導入Oracle ERP的公司作為個案分析,協同該議題的專家得到不同產業的企業於導入ERP客製化時的關鍵成功因素,進而提供後續研究以及企業推動ERP客製化時之參考依據。

    研究結果發現:(1)除非企業已熟悉客製化開發工具,以及在人力足夠的情況下,可考慮自製和外包混合策略,其餘均建議將客製化委外處理;(2)高科技產業客製化關鍵成功因素是高階主管的支持、充分授權、IT人員作好溝通協調、客製化廠商配合程度;(3)製造業則是高階主管的支持、IT人員作好溝通協調;(4)服務業以高階主管的支持、分階段完成客製、客製化廠商配合程度最為重要。


    With the coming of the globalization era, customers expect to have better products and services with lower price and shorter delivery time. The competition shifts from suppliers against suppliers to supply chain against supply chain. Thanks to the benefits from new technologies, enterprises can build appropriate information system to satisfy customers' need for timely responses. Many domestic and oversea companies have developed a completed and complicated ERP system based on the so called 'best model', and claimed that the reference model they created can meet enterprises' need for fast implementation. However, each enterprise has its own management concepts and methodology, and the enterprise culture results in different ways of doing things and flow requirements. In the process of ERP implementation, there are often situations that the standard ERP does not meet the enterprise's needs or results the misfit situation, and the customization problems are generated therefore.

    The past studies on ERP implementation focused on the implementation process and the key success factors (KSF) for the implementation, but there were not many studies on ERP customization. This study tries to find the key success factors for ERP customization though the relevant papers and three case interviews. Three experts on this topic then confirm on these factors. Finally, 15 companies that have implemented Oracle ERP from the convenient samples are selected for case analysis. The experts can assist to find the KSF in different industries based on these cases, and provide guideline for further studies and reference for ERP customization.

    The research finds the followings:
    (1) Only when the company is familiar with the development tool for customization and has enough human resource, the company can consider a mix strategy of combining in-house and outsourcing. Otherwise, outsourcing is more recommended.
    (2) The key success factors for customization in hi-tech industry include support from executives, sufficient authorization, co-ordination ability of IT, and cooperative level of customization supplier.
    (3) The key success factors for customization in manufactory industry are support from executives and coordination ability of IT.
    (4) The key success factors for customization in service industry are support from executives, completing customization in multiple phases and cooperative level of customization supplier.

    論文摘要 I ABSTRACT II 誌 謝 III 圖表索引 VI 第一章 緒論 1 第一節 研究背景 1 第二節 研究動機與目的 2 第三節 研究對象與範圍 4 第二章 文獻探討 5 第一節 ERP的相關研究 5 第二節 客製化的相關研究 24 第三節 成功的定義 32 第四節 關鍵成功因素的定義 33 第五節 ERP導入關鍵成功因素 34 第六節 ERP客製化關鍵成功因素 38 第三章 研究方法和流程 40 第一節 研究流程 40 第二節 研究變數 42 第四章 個案訪談 43 第一節 訪談對象 43 第二節 個案分析 44 第三節 議題專家確認 48 第五章 個案探討 52 第一節 研究對象 52 第二節 個案分析架構 57 第三節 資料分析 58 第六章 結論與建議 65 第一節 研究發現 65 第二節 研究限制 67 第三節 研究結論之建議 68 第四節 未來研究方向 70 參考文獻 71 國外部分 71 國內部分 72 附錄一:初步研究問卷 74 附錄二:個案訪談紀錄 79 附錄三:個案探討分析彙總 86

    國外部分
    1. Aaker, D.A., Strategic Market Management, New York : John Wiley & Sons Inc., 1999. (Aaker著,翁景民譯,策略行銷管理,華泰文化事業公司,民國89年)
    2. Adshead, A., "ERP Saves Food Supplier L300,000," Computer Weekly. Sutton: Sep 16, 2003. p. 14.
    3. Baer, T., "Putting Apps to the Test," Software Magazine. Englewood : Oct 1997. Vol. 17, Iss. 11; pp. 51-52.
    4. Bingi, P., M.K. Sharma, and J.K. Godla, “Critical Issues Affecting an ERP Implementation,” Information Systems Management, Boston: Summer 1999, Vol. 16, Iss. 3; pp. 7-14.
    5. Butler, J., "Risk Management Skills Needed in a Packaged Software Environment," Information Systems Management, Boston: Summer 1999, Vol. 16, Iss. 3; pp. 15-20.
    6. Davenport, T.H., "Putting the Enterprise into the Enterprise System," Harvard Business Review, Boston: July-August 1998, Vol. 76, Iss. 4; pp. 121-131.
    7. Davis, J., “Scooping up vanilla ERP,” InfoWorld. Framingham : November, 1998, Vol. 20, Issue 47; pp. 1-3.
    8. Davis, S.M., “From Future Perfect : Mass Customizing,” Planning Review, Dayton: March-April 1989, Vol. 17, Iss. 2; pp. 16-21.
    9. Gill, P.J., "ERP : Keep It Simple," InformationWeek; Aug 9, 1999; Iss. 747, pp. 87-90.
    10. Gilmore, J.H. and B.J. Pine, “The Four Faces of Mass Customization, ” Harvard Business Review, Boston: January-February 1997, Vol. 75, Iss. 1; pp.91-101.
    11. Harris, R., "Customization Versus Standardization : Striking a Balance in ERP Software," Machine Design, Cleveland : Jul 20, 2000. Vol. 72, Iss. 14; pp. 64-66.
    12. IBM, http://www.ibm.com
    13. Laughlin, S.P., ”An ERP Game Plan,” The Journal of Business Strategy, Boston: January-February 1999, Vol. 20, Iss. 1; pp. 32-37.
    14. Leidecker, J.K. and A.V. Bruno, “Identifying and Using Critical Success Factors”, Long Range Planning, London: February 1984, Vol. 17, Iss.1; pp. 23-32.
    15. Luo, W. and D.M. Strong, "A Framework for Evaluating ERP Implementation Choices," IEEE Transactions on Engineering Management, Vol. 51 Iss. 3, August 2004, pp. 322-333.
    16. Manhasset, “ERP Apps Must Preserve Flexibility,” InternetWeek, Manhasset : May 1, 2000., Iss. 811; p. 39.
    17. Manhasset, “Faster ERP rollouts,” Rich Levin, Jennifer Mateyaschuk, Tom Stein., InformationWeek, Manhasset : Jul 13, 1998., Iss. 691; p. 24.
    18. Mraz, S.J., “Keeping Up with ERP,” Machine Design, Cleveland : Jul 20, 2000. Vol. 72, Iss. 14; pp. 56-67.
    19. Oliver, R.W., “ERP is Dead ! Long Live ERP”, Management Review, Nov. 1999, pp. 12-13.
    20. Oracle, http://www.oracle.com
    21. Rockart, J.F., “Chief Executive Define Their Own Data Needs,” Harvard Business Review, Boston: March-April 1979. Vol. 57, Iss. 2; p. 81.
    22. SAP, http://www.sap.com
    23. Sia, S.K., M. Tang, C. Soh and W.F. Boh, “Enterprise Resource Planning (ERP) Systems As a Technology of Power : Empowerment Or Panoptic Control?,” Database for Advances in Information Systems, New York : Winter 2002, Vol. 33, Iss. 1; pp. 23-37.
    24. Soh, C., S.S., Kien and J. Tay-Yap, “Cultural Fits and Misfits : Is ERP a Universal Solution?,” Association for Computing Machinery. Communications of the ACM. New York : Apr 2000, Vol. 43, Iss. 4; pp. 47-51.
    25. Songini, M.L., "Australian Firm Wrestles with ERP Delays, $11.5M Overrun," Computerworld, Framingham : Jul 12, 2004.,Vol. 38, Iss. 28; p. 1.
    26. Sutherland, T., "The ABCs of ERP," Accounting Education News. Sarasota : Summer 2003, Vol. 31, Iss. 4; p.7.

    國內部分
    1. 王逸夫,「企業導入ERP對組織經營績效之影響-以組織學習與知識創造為觀點之實證研究」,成功大學企業管理學系未出版碩士論文,民國89年。
    2. 周樹林,2003 ERP產業年報,資策會,民國92年。
    3. 房佳緯,「企業導入ERP 系統之個案研究」, 國立交通大學資訊管理研究所未出版碩士論文,民國87年。
    4. 洪坤榮,「決心走上ERP建置之路」,管理雜誌,第296期,民國88年,頁72-75。
    5. 張書丞,「企業ERP客製化決策行為之研究」,中原大學資訊管理研究所未出版碩士論文 ,民國91年。
    6. 張素碧,「ERP系統在電子業導入成功關鍵因素之研究∼個案導入探討」,元智大學工業工程研究所未出版碩士論文,民國89年。
    7. 許富雄,「企業需求與套裝軟體差異解決方案方法論之研究」,國立中山大學資訊管理研究所未出版碩士論文,民國91年。
    8. 經濟部中小企業處,「附錄五中小企業統計表」,民國九十二年中小企業白皮書,民國92年,頁1。
    9. 資策會,2004資訊服務產業年鑑,資策會資訊市場情報中心,民國93年。
    10. 廖志德,「導入ERP-實踐世界級的管理」,能力雜誌,第514期,民國87年,頁20-25。
    11. 趙翠珍,「企業導入ERP系統之成功關鍵因素分析」,大同大學事業經營研究所未出版碩士論文,民國90年。
    12. 蕭健宇,「企業導入資源整合系統對組織學習循環之影響─以導入ERP之本土廠商為例」,國立東華大學國際企業管理研究所未出版碩士論文,民國88年。
    13. 賴俊良,「大型組織導入企業資源規劃(ERP)的關鍵成功因素(CSFs)及失敗原因探討」,南華大學資訊管理學系未出版碩士論文,民90年。

    無法下載圖示 Full text public date This full text is not authorized to be published. (Intranet public)
    Full text public date This full text is not authorized to be published. (Internet public)
    Full text public date This full text is not authorized to be published. (National library)
    QR CODE