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研究生: 黃馨儀
Hsin-Yi Huang
論文名稱: 附帶口碑:消費者知覺及其對購買意願的影響
Attached WOM: Influences on Consumer Perception and Purchase Intension
指導教授: 林孟彥
Tom M. Y. Lin
口試委員: 劉代洋
Liu, Day-Yang
陳瓊瑤
C. Y. Chen
學位類別: 碩士
Master
系所名稱: 管理學院 - 管理學院MBA
School of Management International (MBA)
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 70
中文關鍵詞: 附帶口碑電子口碑購買意願
外文關鍵詞: Attached Word of Mouth, Electronic Word of Mouth, Purchase Intension
相關次數: 點閱:286下載:10
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附帶口碑有四種,為跨品牌替代(Cross-Brand Substitute Attached WOM, SC)、跨品牌互補(Cross-Brand Ancillary Attached WOM, AC)、同品牌替代(Within-Brand Substitute Attached WOM, SW)和同品牌互補(Within-Brand Ancillary Attached WOM, AW),本研究欲了解消費者是否知覺附帶口碑,以及其對購買意願的影響,另外,加入重視睫毛膏效果程度,欲知重視睫毛膏效果的消費者是否對附帶口碑與購買意願有差異。
本研究選取UrCosme美容討論網站,睫毛膏討論心得數最多者,作為品牌和效果的選擇,採用ANOVA分析,研究發現,同品牌互補對消費者知覺與購買意願是最低的,其他三種附帶口碑對消費者知覺與購買意願沒有差異;只有部分重視效果的消費者,對附帶口碑的知覺和購買意願造成影響。
學者已證明附帶口碑的存在,本研究再證實附帶口碑的確會被消費者知覺,知覺程度愈高者,購買意願也愈高。研究結果讓學術界對附帶口碑概念又更進一步,亦讓實務界參考,該如何加強品牌和功能,讓消費者印象深刻,進而增加購買意願。


There are four kinds of attached WOM, Cross-Brand Substitute Attached WOM (SC), Cross-Brand Ancillary Attached WOM (AC), Within-Brand Substitute Attached WOM (SW), and Within-Brand Ancillary Attached WOM (AW). This Study focuses on whether attached WOM influence consumers perceive or not, and how it affects consumer’s purchase intension. In addition, the other variable is the effect of the mascara. This study also attempts to find out the effect of the mascara has any influence on Attached WOM and purchase intension.
This study selected articles about mascaras from UrCosme forum, and which were mostly discussed among consumers. By using ANOVA analysis, this study indicates that Cross-Brand Ancillary Attached WOM (AC) was the lowest on consumer perception and purchase intension among all attached WOM, and the consumers who pay more attention to the effect of mascara can increase their purchase intension.
Researchers have confirmed the existence of attached WOM. Also, this study found that attached WOM can influence consumer perception and purchase intension.
This study contributes to prove that the attached WOM can influence consumer perception and purchase intension. Furthermore, from this study, a better understanding of attached WOM is gained and the results provide marketers with valuable information about how to improve brand equity and its functions, so that to improve consumer images and increase purchase intension.

摘要 I Abstract II 誌謝 III 目錄 IV 圖目錄 VI 表目錄 VII 第壹章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的: 3 第三節 研究流程: 4 第貳章 文獻回顧 5 第一節 電子口碑 5 第二節 附帶口碑 6 第三節 口碑訊息內容 8 第四節 口碑和購買決策 9 第五節 使用經驗 10 第參章 研究方法 13 第一節 研究架構 13 第二節 研究設計 15 第三節 資料分析方法 21 第肆章 研究結果 22 第一節 敘述性統計 22 第二節 假說驗證 25 第伍章 結論與建議 41 第一節 結論與討論 41 第二節 研究限制 43 第三節 研究貢獻 44 第四節 未來研究建議 45 參考文獻 47 中文文獻 47 英文文獻 48 附錄一 網路問卷---跨品牌互補 54 附錄二 網路問卷---同品牌互補 56 附錄三 網路問卷---跨品牌替代 58 附錄四 網路問卷---同品牌替代 60 附錄五 英文美妝附帶口碑 62

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