由於資訊科技不斷的推陳出新，企業為了跟上時代的腳步，在資訊系統上的服務應用亦須不斷創新，雲端技術、大數據、區塊鏈、AI及RPA自動化流程機器人等新技術導入的應用越來越多，彼此間交錯運用使的資訊系統更加複雜及龐大，因此負責資訊系統分析與設計的系統分析師，必須要不斷的去學習新的技術及知識，才能立於不敗之地。
系統分析師在資訊系統開發及維運工作上扮演著重要的角色，最直接的工作是要與使用者溝通，了解其對資訊系統的確切需求，運用可行的資訊技術，規劃有效的解決方案，進行系統的設計與維護，以滿足使用者的需求。系統分析師所需的知識領域十分廣泛，除了基本的資訊技術領域外，亦須具備企業經營本業上特有的知識領域，更增加其在知識移轉上的難度。
本研究旨在透過個案研究方法，藉由個案公司系統分析師現行知識管理的過程與經驗，探討其在知識屬性、知識分享、知識移轉模式等面向之知識管理基礎環境。然後依據知識管理的理論基礎，透過使用知識盤點手法與知識移轉策略，應用在個案公司系統分析師知識管理經驗上，從知識缺口構面、關鍵知識構面、知識階段構面及知識落差構面等，提出個案公司系統分析師在知識移轉模式上的建議，期能有效提升個案公司之系統分析師整體知識管理能量及水平，促使其競爭力能有所提升。

As information technology continues to evolve, companies must innovate in services of information system to keep up with the pace of such advancement, such as application of new technologies in clouding, Big Data, blockchain, AI and RPA automated robotics, as more intertwined the correlations among these information systems become, resulting in large complexity; hence, the need for system analyst in charge of analyzing these information systems to constantly learn new knowledge on these new technologies to remain with leading advantage in the field.
System analyst generally plays an important role in information system development and maintenance that their most direct task is to communicate with users to understand their specific needs, in order to employ plausible information technologies to plan effective solution in the design and maintenance of the system and to satisfy the user demands. It is necessary for system analysts to have broad spectrum of knowledge, besides the fundamentals in information technology, as well as some knowledge on the domain that is unique to specific business industry, which can further hinder the transfer of knowledge.
The objective of this study was to explore the process and the experience of current knowledge management of system analyst of individual company through case study, especially in regard with the very basic condition of knowledge management, such as the properties, sharing and transfer pattern of involved knowledge. Then, based on such theoretical aspect of knowledge management, through knowledge audit and knowledge transfer strategy, as applied on the experience of knowledge management by system analyst of individual company, in terms of knowledge gap, key knowledge, knowledge stage and knowledge gap, hopefully, a recommendation for knowledge transfer by system analyst of individual company could be proposed to effectively improve the overall knowledge management capability and performance in these system analysts of studied cases to become much more competitive.

中文文獻
1.李國光(2005)。策略知識管理授課講義。台北市。
2.林東清(2005)。知識管理。台北市：智勝。
3.劉京偉譯，勤業管理顧問公司著(2001)。知識管理的第一本書。台北市，商周。
4.季延平, 郭鴻志(1995)。系統分析與設計－由自動化到企業再造。台北市：華泰書局。
5.胡瑋珊(譯)(1999)。知識管理：企業組織如何有效運用知識(原作者: Davenport,T.H. &
Pursak,L.)。台北市：中國生產力中心。(原著出版年:1998)。
6.劉常勇(1999)。知識管理與企業發展。取自
http://cm.nsysu.edu.tw/~cyliu/paper/paper23.doc
7.陳永隆(2008)。知識管理-價值創新與開放分享。台北縣：華立圖書。
8.陳永隆、莊宜昌(2003)。知識價值鏈。台北市：中國生產力中心。
9.楊子江、王美音譯，I Ikujiro Nonaka & Hirotaka Takeuchi 著(1997)。創新求勝-智價企業論。
台北市：遠流。
10.陳恭(2011)。叡揚e論壇：漫談系統分析師的工作技能。取自：
http://www.gss.com.tw/images/stories/eispage/vol64/eis64/64-14.pdf
11.廖榮利(1992)。精神病理社會工作。台北市：五南圖書，第86頁。
 
英文文獻
1.Alavi, M. and Carlson, P. (1992),“A Review of MIS Research and Disciplinary Development”, Journal of Management Information Systems, 8, pp.45-62.
2.Albena, A & Elissaveta, G.(2009),”Business patterns for knowledge audit implementation within SMEs”, Proc. Of 14th European Conference of Pattern Languages of Programs EuroPLoPavailable on: http://www.hillside.net
3.Alonso Perez-Soltero, Mario Barcelo-Valenzuela, Gerardo Sanchez-Schmitz, Fernando Martin-Rubio & Jose Tomas Palma-Mendez(2006), “Knowledge Audio Methodology With Emphasis On Core Process”, European and Mediterranean Conference on Information Systems(EMCIS)
4.Applehans Wayne, Alden Globe & Greg Laugero(1999),” Managing Knowledge：A Practical Web-Based Approach,” Journal of Management
5.Aviv, I., Levy, M. & Hadar, I.(2009), “Knowledge-Intensive Business Process Audit: The Practical Aspect”, Proceeding of the 9th International Conference on Knowledge Management and Knowledge Technologies(I-KNOW)
6.Beckman, T. (1997). “A methodology for knowledge management”, International Associationof Science and Technology for Development's(IASTED)International Conferenceon AI and Soft Computing﹐Canada, Banff.
7.Byrd, T.A., Cossick, K.L. & Zmud, R.W.(1992),”A Synthesis of Research on Requirements Analysis and Knowledge Acquisition Techniques”, MIS Quarterly(16:1), pp.117-138
8.Chong, D.Y.Y. & LEE, W.B.(2005),”Re-thinking knowledge audit: its values and limitations in the evaluation of organizational and cultural asset”
9.Choy, S.Y., LEE, W. B.& Cheung, C. F.(2004), “A systematic approach for knowledge audit analysis”, Journal of Universal Computer Science
10.Davenport, T.H., & Prusak, L.(1999),”Working knowledge - How organizations manage what they know.”, Boston, MA: Harvard Business School press.
11.Dixon, N.M.(2000),”Common Knowledge: How Companies Thrive by Sharing What They Know”, Harvard Business School Press, Boston.
12.Elissaveta, G., Albena, A & Yanka, T.(2009),”Knowledge audit concepts, processes and practice”, WSEAS TRANSACTIONS on BUSINESS and ECONOMICS, available
13.Fishbein, M. & Ajzen, I.(1975), Belief, Attitude, Intention, and Behavior： An Introduction to Theory and Research. MA：Addison-Wesley.
14.Gartner Group(2000c),” Mapping knowledge to the process: directions to success.”, Advisory Research Note
15.Gilbert, Myrna & Gordey-Hayes, Martyn (1996),” Understanding the process of knowledge transfer to achieve successful technological innovation” Technovation, vol16, No6, pp.301-312
16.Harris, D. B. (1996), “Creating a knowledge centric information technology environment”: Retrieved from the World Wide Web：http://www.htcs.com/ckc.html
17.Henczel, S. (2000), “The information audit as a first step towards effective knowledge management: an opportunity for special librarians ”
18.Hylton, A.(2002),”Measuring & Assessing Knowledge-Value & the Pivotal Role of the Knowledge Audit”
19.KPMG(1999), The Knowledge Journey: A Business Guide to Knowledge Systems.
20.Lauer, T.W. & Tanniru, M.(2001),”Knowledge Management Audit-A Methodology and Case Study”, Australian Journal of Information Systems (Special Issue on Knowledge Management)
21.Laurie, J.(1997), Harnessing the power of intellectual capital, Training & Development
22.Mansfield, E.(1975),”International Technology Transfer: Forms”, Journal of American Economic Association, 68(2)
23.Nissen, M. E.(2002),“ An Extended Model of Knowledge-Flow Dynamics”, Communications of the Association for Information Systems,(8),pp.251-266.
24.Nonaka, I. & H. Takeuchi(1995),The knowledge creating company: How Japanese Companies Create the Dynamics of Innovation,New York, NY: Oxford University Press, Inc.
25.Ostle, J.(1985),”Information Systems Analysis and Design”, Burgess Communications
26.Platt, J. (1992). “Case study” in American methodological thought. Current Sociology, 40, pp.17–48.
27.Polanyi, M.(1967), The Tacit Dimension, New York: M.E.Sharp Inc.
28.Purser, R. E.& Pasmore W. A.(1992),“Organizing for learning.” , In Pasmore, William A., and Woodman, Richard W. (Ed.), Research in Organizational Change and Development, London: JAI Press Inc., pp.37-114
29.Quinn, J. B., Philip A. & F. Syndey.(1996), “Managing Professional Intellect: Marking the Most of the Best”, Harvard Business Review, Mar-Apr
30.Quintas, P., Lefrere, P., & Jones, G.(1997), “Knowledge Management: A strategic agenda.”, Long Range Planning, Vol.30, No.3, pp.385-391
31.Ragin, C. C. and Becker, H. S. (eds) (1992), “What is a case? : exploring the foundations of social inquiry”, England: Cambridge University Press.
32.Spek, R. & Spijkervet, A.(1997), “Knowledge Management: Dealing Intelligently with Knowledge.” Knowledge Management and Its Integrative Elements. Liebowitz & Wilcox, eds. CRC Press.
33.Stevens, L.(2000),”Knowing what your company knows: a knowledge audit is a necessary precursor to a new KM initiative.”
34.Teece, D.J., Pisano, G. & Shuen, A.(1997),“Dynamic Capabilities and Strategic Management.” Strategic Management Journal, 18, pp.509-533.
35.Tiwana, Amrit(2000),” The knowledge management toolkit: Practical Techniques for Building a Knowledge Management System”, N.J.: Prentice-Hall
36.Tiwana, Amrit(2002),”The knowledge management toolkit: orchestrating IT, strategy, and knowledge platforms”,2nd ed., N.J.: Prentice Hall
37.Vitalari, N.P.(1985),”Knowledge as a Basis for Expertise in Systems Analysis: An Empirical Study”, MIS Quarterly(9:3), pp.221-241
38.Wiig, K. M.(1993),”Knowledge Management Foundations: Thinking about Thinking – How People and Organization Create, Represent and Use Knowledge.”,Vol.1,Schema Press, Arlington.
39.Yin, R. K.(1994),”Case study research: Design and methods (2nd ed.).” Thousand Oaks, CA:Sage.