本研究採用混合模糊多準則決策（MCDM）方法，分析台灣的筆電品牌廠商導入人工智慧(AI)技術於人資部門的主要影響因素，本研究共採訪16位來自台灣主要九大品牌包含HP、Dell、Lenovo、Microsoft、LG、Asus、Acer、GIGABYTE、MSI等中高階主管。基於相關文獻和專家建議，本研究模型衡量指標包括4個主構面（外部環境、企業文化、平台及服務PaaS以及軟體即服務SaaS）及14個準則。另外，本研究中的MCDM方法包括DEMATEL，用於找出構面之間的因果關係與自我影響效果，再利用FANP以及FAHP方法，分別對主構面及準則作權重計算以及排名，實證結果顯示企業文化是最重要的構面，PaaS次之；而重要的準則依序是「市場需求」、「中高階主管支持」、「AI技術研發能力」、「AI技術掌握度」，前二分別屬外部環境、企業文化構面底下，後二屬PaaS構面底下；其中SaaS構面的準則中「資訊精確度」與「搜尋速度」排序在第五及第六。根據VIKOR跟TOPSIS對四個方案進行排名，結果均表示「建置人才資料庫」為廠商優先的策略方案，其中在TOPSIS中，加強教育訓練排名第二、建立AI專案小組次之、導入AI推薦系統最後；在VIKOR中加強教育訓練與建立AI專案小組同為第二、導入AI推薦系統最不重要。

This study utilizes the hybrid fuzzy Multi-Criteria Decision Making (MCDM) method to evaluate the determinants of introducing the AI technology into the HR department for recruiting talents in Taiwan’s laptop brand industry. The author totally interviewed 16 experts from the nine main laptop brand companies in Taiwan including HP、Dell、Lenovo、Microsoft、LG、Asus、Acer、GIGABYTE、MSI. The measurement indicators include four main dimensions namely, the External Environment, Corporate Culture, Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS), as well as fourteen criteria. The DEMATEL method is used to find the causal relationships between the dimensions, and the FANP and FAHP methods are employed to calculate and rank the weights of the main dimensions and criteria. The empirical results reveal that the Corporate Culture is the most important dimension, and which is followed by PaaS. The top four key criteria are “Market demand”, “Middle and top management support”, “R&D ability in AI tech”, and “The level of mastery in AI tech”. The top 2 belong to the External Environment and Corporate Culture, respectively. The other two of the four criteria belong to PaaS. “Information accuracy” and “Searching speed”, which were ranked fifth and sixth, belong to SaaS. The VIKOR and TOPSIS methods show that “Build the talent database” is the priority strategy for firms. Then, when using TOPSIS, “Enhance the educational training” is ranked second, “Found the AI project team” is ranked third, and “Import the AI system” is ranked fourth. For VIKOR both“Found the AI project team” and “Enhance the educational training” rank second, and are followed by “Found the AI project team”.

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