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研究生: 周書炘
Shu-Hsin Chou
論文名稱: 人工智慧聊天機器人於人才招募之應用
The Application of Artificial Intelligence Chatbots in the Field of Talent Recruitment
指導教授: 呂志豪
Shih-Hao Lu
口試委員: 鄭仁偉
Jen-Wei Cheng
黃美慈
Mei-Tzu Huang
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2021
畢業學年度: 109
語文別: 中文
論文頁數: 55
中文關鍵詞: 招募資訊不對稱科技接受模式人工智慧聊天機器人
外文關鍵詞: Recruitment, Information Asymmetry, Technology Acceptance Model (TAM), Artificial Intelligence Chatbot
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  • 隨著科技的進步,人工智慧已成為人力資源管理不可或缺的一部份。因此,若能借助人工智慧聊天機器人的應用,將有助於企業招募。企業資訊的揭露程度會影響求職者的決策與雙方的適配度。對於企業而言,招募合適的人才,並用於合適的職位,是相當重要的。

    本研究以國立臺灣科技大學企業管理系之110學年度碩士班甄試生與考試生為例,將學校視為企業、指導教授視為企業主管、研究生視為求職者,用以探討招募之情境。本文研究設計先使用Python進行程式撰寫,建立一推薦聊天機器人,並利用深度訪談搜集各指導教授與實驗室之相關資訊,作為文本,再以自然語言處理技術為基礎,運用相似度分析建立模型,將碩士生之資訊與文本進行評分排序,並推薦相似度最高之五位指導教授,供碩士生參考,達成師生媒合推薦之目的。

    本研究透由推薦聊天機器人進行資訊傳遞以及初步篩選,來改善碩士生之資訊不對稱程度,並利用科技接受模式來預測碩士生對推薦聊天機器人的接受程度。實驗以單組前後測進行,分別於使用推薦聊天機器人前與使用後,發放資訊不對稱與科技接受模式之量表問卷。


    The rapid development of technology, Artificial Intelligence (AI) has become an indispensable part of human resource management. Therefore, using Artificial Intelligence Chatbots will conduce to the recruitment. The level of corporate information disclosure would affect the decision-making of job applicants and the level of adaptation between employer and employee. For enterprises, it is important to put the right talent in the right position.

    This research takes the MBA students of 2021 at National Taiwan University of Science and Technology for example. We regard the school as a company, advisors as managers, and students as job seekers to discuss the corporate recruitment scenario. The experiment process uses Python for programming and building an Artificial Intelligence Chatbot. In-depth interviews were used to collect the information about each advisor and laboratory. Then, we employ the Natural Language Processing (NLP) technology, which involving in the application of the similarity to build the model. After analyzing and sorting the information of students, it recommends the five most similar advisors for students, which achieves the purpose of matching between advisors and students.

    The research uses the Recommended Chatbots to convey information and preliminary screening. The aim is to improve the impacts of information asymmetry and predict user acceptance of the Recommended Chatbots by Technology Acceptance Model (TAM). The experiment was conducted by questionnaires, which about Information Asymmetry and Technology Acceptance Model, and adopted a one-group pretest-posttest design. The questionnaire was tested before and after using the Recommended Chatbots.

    摘要 I ABSTRACT II 誌謝 III 目錄 IV 圖目錄 V 表目錄 VI 第壹章 緒論 1 第一節 研究背景與動機 1 第二節 研究問題與目的 2 第三節 研究簡介與流程 3 第貳章 文獻探討 4 第一節 人工智慧聊天機器人 4 第二節 資訊不對稱 5 第三節 科技接受模式 6 第四節 人工智慧聊天機器人與資訊不對稱之關係 11 第五節 知覺有用性、知覺易用性、行為意圖與實際使用之關係 11 第六節 知覺有用性與資訊不對稱之關係 12 第參章 研究方法 13 第一節 研究架構 13 第二節 研究工具 14 第三節 實驗設計與流程 14 第四節 變項衡量 15 第五節 資料分析方法 19 第六節 預試問卷與分析結果 19 第肆章 研究結果 20 第一節 樣本基本資料與敘述性統計分析 20 第二節 統計分析結果 22 第三節 實證分析總結 27 第伍章 結論與建議 28 第一節 研究結論 28 第二節 研究貢獻與管理意涵 29 第三節 研究限制與未來建議 30 參考文獻 31 一、 中文文獻 31 二、 英文文獻 31 附錄 36 附錄一 研究問卷 36 附錄二 訪談大綱與問題 42 附錄三 訪談同意書 44 附錄四 訪談會議議程 46

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