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研究生: 陳虹君
Hung-chun Chen
論文名稱: Facebook粉絲專頁關鍵粉絲對訊息特性偏好之研究
The Study of Key Fans Message Preference in Facebook Fan Pages
指導教授: 欒斌
Pin Luarn
口試委員: 陳正綱
Cheng-Kang Chen
葉瑞徽
Ruey-HueiYeh
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2015
畢業學年度: 103
語文別: 中文
論文頁數: 47
中文關鍵詞: 粉絲專頁粉絲社群網路意見領袖訊息內容
外文關鍵詞: Fan Pages, Fans, Social Network, Opinion Leader, Message Content
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  • 在Facebook粉絲專頁中,粉絲是造成訊息傳遞的關鍵。本研究透過粉絲專頁中對訊息內容有回應的活躍粉絲,依照對粉絲專頁參與程度的不同,描繪粉絲的社會網路。具有意見領袖的粉絲為本研究主要研究的對象,根據多數中心性及近距中心性,將活躍粉絲依照凝聚力的不同,分成積極和不積極的活躍粉絲。再根據中介中心性,將積極的活躍粉絲依照擴散力的不同,分成專一的關鍵粉絲以及擴散的關鍵粉絲。並將粉絲專頁中的訊息內容分成評價性、資訊性、利益性、娛樂性四種類型,從中探討粉絲專頁不同參與程度的活躍粉絲對不同訊息內容的偏好是否有差異。
    本研究從X遊戲公司的四個粉絲專頁中,找出對訊息內容有點讚行為的活躍粉絲,共22,064人。其中不積極參與的活躍粉絲共13,242人,積極參與的專一關鍵粉絲共6,451人,積極參與的廣泛關鍵粉絲共2,369人。研究結果顯示,不積極參與的活躍粉絲偏好利益性訊息,積極參與的專一關鍵粉絲和積極參與的廣泛關鍵粉絲偏好資訊性訊息,而這三種類型的活躍粉絲皆喜歡評價性訊息及娛樂性訊息。
    因此企業在粉絲專頁上發布訊息內容時,若是要吸引關鍵粉絲注意,可以發佈資訊性訊息;若是要吸引活躍粉絲注意,可以發佈利益性訊息。但是粉絲專頁不能只針對這兩種訊息發布,還需要適時的搭配評價性訊息及娛樂性訊息。


    Fans are the key of causing message passing in Facebook. This study depicts active fans’ social network through their responsed messages in the fan pages. This study finds the active fans having characteristics with opinion leader. According to different cohesion, devide active fans to positive and non-positive through degree centrality and closeness centrality. Then according to different diffusion, devide positive active fans to loyal and diffused through betweeness centrality. The messages in the fan pages have been divided into evaluation, information, interests, and entertainment four types. To investigate whether there are different preferences in the different participation of fan pages and different messages types.
    This study finds the 22,064 of active fans that have point like to the messages in the X game company. There are 13,242 of non-positive active fans, 6,451 of positive loyal active fans, 2,369 of positive diffused active fans. The results show that non-positive active fans prefer intersts messages, positive loyal active fans and positive diffused active fans prefer information messages. These three types of active fans are all prefer evaluation and entertainment messages.
    Therefore, if companies want to attract key fans, they can post informational messages. Or if they want to attract active fans can post intersts messages. They can not post only these two types of messages in the fan pages, also need evaluative and entertainment messages.

    中文摘要 I ABSTRACT II 誌謝 III 目錄 IV 表目錄 VI 圖目錄 VII 第1章 緒論 1 1.1 研究背景 1 1.2 研究動機 2 1.3 研究目的 3 第2章 文獻探討 5 2.1 粉絲專頁 5 2.2 社會網路結構 6 2.3 關鍵粉絲 7 2.4 訊息內容分類 8 2.4.1 評價性訊息 9 2.4.2 資訊性訊息 9 2.4.3 利益性訊息 10 2.4.4 娛樂性訊息 10 第3章 研究方法 11 3.1 研究架構 11 3.2 研究變數與操作型定義 11 3.3 研究對象 12 3.4 研究設計 13 第4章 資料分析 16 4.1 敘述統計分析 16 4.1.1 X遊戲公司粉絲專頁 16 4.1.2 不積極參與的活躍粉絲 17 4.1.3 積極參與的專一關鍵粉絲 17 4.1.4 積極參與的廣泛關鍵粉絲 18 4.2 假說驗證 19 4.2.1 評價性訊息 20 4.2.2 資訊性訊息 20 4.2.3 利益性訊息 21 4.2.4 娛樂性訊息 22 第5章 結論與建議 24 5.1 研究結果 24 5.1.1 評價性訊息 24 5.1.2 資訊性訊息 24 5.1.3 利益性訊息 25 5.1.4 娛樂性訊息 25 5.2 理論意涵 25 5.3 實務意涵 26 5.4 未來建議 27 參考文獻 29

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