研究生: |
吳依穎 Yi-Ying Wu |
---|---|
論文名稱: |
企業從業人員工作壓力、工作倦怠與留任意願之 研究:以知覺組織支持為調節變項 The Relationship among Role Stress, Job Burnout, and Employee Intention to Stay:The Moderating Effect of Perceived Organizational Support |
指導教授: |
陳崇文
Chung-wen Chen |
口試委員: |
郭啟賢
Chii-Shyan Kuo 呂志豪 Shih-Hao Lu |
學位類別: |
碩士 Master |
系所名稱: |
管理學院 - 企業管理系 Department of Business Administration |
論文出版年: | 2021 |
畢業學年度: | 109 |
語文別: | 中文 |
論文頁數: | 54 |
中文關鍵詞: | 工作壓力 、工作倦怠 、知覺組織支持 、留任意願 |
外文關鍵詞: | work stress, job burnout, perceived organizational support, employee intention to stay |
相關次數: | 點閱:405 下載:0 |
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本研究旨在探討企業從業人員工作壓力與工作倦怠對他們留任意願的影響,並從中瞭解企業員工的知覺組織支持是否會調節工作壓力和工作倦怠對留任意願的影響。本研究以台灣地區企業從業人員為研究對象,並以「工作壓力量表」、「工作倦怠量表」、「知覺組織支持量表」以及「留任意願量表」作為研究工具。透過便利取樣最後共得到243名有效樣本。所得資料經描述統計、皮爾森積差相關分析以及階層迴歸法進行分析處理,並歸納出以下結論:
(一) 企業從業人員的工作壓力對留任意願有負向的影響。
(二) 企業從業人員的工作倦怠對留任意願有負向的影響。
(三) 企業從業人員的知覺組織支持會負向調節工作壓力對留任意願的影響,當知覺組織支持愈高,工作壓力對留任意願的負向影響會被弱化。
(四) 企業從業人員的知覺組織支持會負向調節工作倦怠對留任意願的影響,當知覺組織支持愈高,工作倦怠對留任意願的負向影響會被弱化。
The main purposes of this study were to examine the effects of work stress and job burnout on the employee intention to stay from the corporate staffs. Meanwhile, this study were to explore the moderating effect of perceived organizational support on the effects of work stress and job burnout on the employee stay intention. This study employed “Questionnaire of Employee Work Stress”, “Questionnaire of Employee Job Burnout”, “Questionnaire of Employee Perceived Organizational Support” and “Questionnaire of Employee Intention of Stay” for data collection. As a result of sampling, there were 243 valid samples for this study. The collected data were analyzed by Descriptive Statistics, Pearson product-moment correlation coefficient and multiple hierarchical regression analysis. The conclusions of the study were as follows: (1)There was a negative effect on the employee intention to stay by the employee work stress. (2) There was a negative effect on the employee intention to stay by the employee job burnout. (3)There was a moderating effect from employee perceived organizational support on the effects of work stress on the employee stay intention. (4)There was a moderating effect from employee perceived organizational support on the effects of job burnout on the employee stay intention.
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