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研究生: 陶逸明
Yi-Ming Tao
論文名稱: 探索員工使用智慧型手機對於工作及生活的影響
Exploring the Influences on Employees Work and Life Cause of Using Smartphones
指導教授: 葉穎蓉
Ying-Jung Yeh
口試委員: 陸洛
Luo Lu
吳宗祐
Tsung-Yu Wu
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2012
畢業學年度: 100
語文別: 中文
論文頁數: 45
中文關鍵詞: 智慧型手機工作生活衝突工作生活增益科技協助追加工作
外文關鍵詞: smartphones, work-life conflict, work-life enrichment, technology assisted supplemental work
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  • 本研究欲討論員工使用智慧型手機,為組織或個人生活帶來的影響,以及如何造成影響。透過資料分析整理,探索:(一)智慧型手機對於工作的影響。(二)智慧型手機使工作滲入生活造成的影響。(三)智慧型手機使生活滲入工作造成的影響。(四)智慧型手機如何使工作及生活相互滲入。

    本研究採取質化研究,經由深度訪談,分析11名來自不同產業之員工的訪談記錄,探索員工於工作及生活使用智慧型手機的經驗。經由整理發現,於工作場域,智慧型手機具有三大特性:空間延展性、即時性、功能整合性;於職場中的社交關係則有以下影響:親者愈親、減少面對面溝通的壓力、形象維持與建立。
    智慧型手機使工作滲入生活,使得員工提前瞭解工作狀況、工作負荷量增加、生活情緒受影響、家人互動減少。生活滲入工作則干擾員工工作狀態、調整員工情緒、帶來額外效益。而員工受以下因素影響,使得工作和生活相互滲入:公司制度、他人預期、自己的預期。


    This study explored phenomenon that employees using smartphones, trying to comprehend the influences on employees work and life cause of using smartphones.
    This study focused on smartphones use during work times and non-work times, and explored the effects by using smartphones : (a) effects on work times (b) effects on working events interfere with non-work times (c) effects on non-working events interfere with work times (d) how these effects occurred.

    This study adopted qualitative method. The interview data showed that smartphones has three characteristics : spatial scalability, real-time, functional integration. Second, social relations in the workplace have the following effects : relationship to be closer or estranger , reducing the pressure of face-to-face communication, maintain and establish self-image. Third, this study found that smartphones lead to work interfere with life : enabling employees to advance understanding of work, workload increases, emotionally affected, and reduced family interaction. The study also found that smartphones lead to life interfere with work : adjusting staff emotions, bringing additional benefits. Moreover, this study found that“blurring line”occurred due to the corporate rule, culture, and others expectations.

    論文摘要 I 目錄 IV 第一章、緒論 1 第一節、研究背景與動機 1 第二節、研究目的 3 第二章、文獻回顧 4 第一節、智慧型手機的功能 4 第二節、科技對工作與生活的影響 5 第三節、工作與生活的角色衝突及增益 6 第三章、研究方法 8 第四章、研究發現 11 第一節、智慧型手機對於工作的影響 11 第二節、智慧型手機使工作滲入生活的影響 22 第三節、智慧型手機使生活滲入工作的影響 25 第四節、智慧型手機如何使工作及生活相互滲入 28 第五章、研究結論與建議 34 第一節、結論 34 第二節、研究貢獻與管理意涵 37 第三節、研究限制與未來研究建議 39 參考文獻 41 附錄:訪談問卷 44

    數據資料
    Canalys:http://www.canalys.com/newsroom/smart-phones-overtake-client-pcs-2011
    資策會FIND/經濟部技術處「科技化服務價值鏈研究與推動計畫」:http://www.find.org.tw/find/home.aspx?page=many&id=312

    期刊資料

    Bittman, M., Brown, J & Wajcman, J. (2009). The mobile phone, perpetual contact and time pressure. Work, Employment and Society, 23(4), 673–691.

    Boswell, W. R., & Olson-Buchanan, J. B. (2007). The use of communication technologies after hours: The role of work attitudes and work-life conflict. Journal of Management, 33(4), 592-610.

    Cousins, K., C & Robey, D. (2005). Human agency in a wireless world: Patterns of technology use in nomadic computing environments.Information and Organization, 15, 151−180.

    Chesley, N. (2005). Blurring boundaries? Linking technology use, spillover, individual distress, and family satisfaction. Journal of Marriage and the Family, 67, 1237−1248.

    Duxbury, L. E., Higgins, C. A., & Thomas, D. R. (1996). Work and family environments and the adoption of computer-supported supplemental work-at-home. Journal Of Vocational Behavior, 49, 1-23.
    Fenner, G. H., & Renn, R. W. (2004). Technology-assisted supplemental work:Construct definition and a research framework. Human Resource Management 43, 179-200.
    Fenner, G. H., & Renn, R. W. (2010). Technology-assisted supplemental work and work-to-family conflict: The role of instrumentality beliefs, organizational expectations and time management. Human Relations, 63(1), 63-82.

    Golden, A. G., & Geisler, C. (2007).Work-life boundary management and the personal digital assistant. Human Relations, 60, 519-551.

    Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. The Academy of Management Review, 10(1), 76-88.

    Greenhaus, J. H., & Powell, G. N. (2006). When work and family are allies: A theory of work-family enrichment. Academy of Management Review, 31(1), 72-92.

    Mazmanian, M., Orlikowski, W. J., & Yates, J. (2005). Crackberries: The social implications of ubiquitous wireless e-mail devices. In C. Sorensen, Y. Yoo, K. Lyytinen,& J. I. Degross (Eds.), Designing ubiquitous information environments: Socio-technical issues and challenges. New York: Springer.

    Matusik, S. F., & Mickel, A. E. (2011). Embracing or embattled by converged mobile devices? Users’ experiences with a contemporary connectivity technology. Human Relations, 64(8), 1001-1030.

    Middleton, C. A. and W. Cukier (2006). Is Mobile Email Functional or Dysfunctional? Two Perspectives on Mobile Email Usage, European Journal of Information Systems, 15(3).

    Orlikowski, W. (2007), Sociomaterial Practices: Exploring Technology at Work. Organization Studies, 28, 1435-1448.

    Peters, O., & Allouch, S. B., (2005): Always connected: a longitudinal field study
    of mobile communication, Telecommunications Policy, 22, 239-256.

    Schlosser, F. K. (2002). So, how do people really use their handheld devices? An interactive study of wireless technology use. Journal of Organizational Behavior, 23, 401-423.

    Towers, I., Duxbury, L., Higgins, C., & Thomas, J. (2006). Time thieves and space invaders: Technology, work and the organization. Journal of Organizational Change Management, 19(5), 593-618.
    Townsend, K., & Batchelor, L. (2005). Managing mobile phones: A work/non-work collision in small business. New Technology, Work and Employment, 20, 259−267.

    Venkatesh, A and N. Vitalari (1992), Emerging Distributed Work Arrangement: An Investigation of Computer-Based Supplemental Work at Home, Management Science, 38(12), 1687-1706.

    Wajcman, J., Bittman, M., & Brown, J. (2008). Families without borders: Mobile phones, connectedness and work–home divisions. Sociology, 42, 635−652.

    Zedeck, S.(1992) Work, families, and organizations, San Francisco: Jossey Bass 168-207.

    書籍資料
    許良英、趙中立、張宣三編譯,2009。《爱因斯坦文集第三卷》北京商務印書館
    Himmelsbach, T.(2011) . A Survey on Today's Smartphone Usage. Computer Science - Miscellaneous.

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