Basic Search / Detailed Display

Author: 黃媺雲
Mei-yun Huang
Thesis Title: 大型公共資訊基礎建置案之資源管理研究─以商業生態為觀點
The resource management of large public IT infrastructure project development : A business ecosystem perspective
Advisor: 周子銓
Tzu-chuan Chou
Committee: 吳宗成
Tzong-chen Wu
李國光
Gwo-guang Lee
陳昭蓉
Jau-rong Chen
黃如玉
Ju-yu Huang
Degree: 博士
Doctor
Department: 管理學院 - 管理研究所
Graduate Institute of Management
Thesis Publication Year: 2012
Graduation Academic Year: 100
Language: 中文
Pages: 100
Keywords (in Chinese): 資訊科技委外(ITO)資源管理商業生態系統關係治理協同資源管理
Keywords (in other languages): Information Technology Outsourcing, Resource management, Business Ecosystem, Relationship Management, Collaborative Resource Management
Reference times: Clicks: 247Downloads: 6
Share:
School Collection Retrieve National Library Collection Retrieve Error Report
  • 資訊科技委外的重要性,已經廣泛獲得認同。然而,對於大型公共資訊基礎建置之資源管理的角色,尚未得到充分的闡釋。最近的研究,主要聚焦於公共資訊科技委外的合同管理或者是公私伙伴關係等議題,而不是確實解決公私部門之間的「共生關係」。
    因此,本研究探討公私商業生態系統(PPBEs),如何在公共資訊基礎建置之資源管理發揮關鍵作用。在研究全世界首宗無線「數位城市」─ M-Taipei(無線臺北)專案之中,我們認為商業生態系統的共生關係,對於公共資訊科技的建置至關重要。根據M –Taipei(無線臺北)的訪談資料,在專案建置的不同階段,商業生態系統區別出以知識為導向,以資源為導向,和以商業為導向等三種不同形態。
    尤其,在公共資訊科技基礎建置之資源管理中,進一步推導出公私商業生態系統(PPBEs)的聚合,協同與槓桿等三個機制。這個發現將貢獻於大型公共資訊科技基礎建置專案管理,資訊科技委外和協同行為,資訊管理的社會觀點等方面的文獻,以及未來的研究方向。


    The importance of IT outsourcing has been widely recognized. However, the roles of resource management of large public IT infrastructure project development have not yet been convincingly demonstrated. Recent studies majorly focus on the contract management or public-private partnerships issues in public IT outsourcing, but are not able to effectively address “the symbiotic nature of relationships” among various private sectors and public agencies.
    Accordingly, this study examines how public-private business ecosystems (PPBEs) play a critical role in the resource management of public IT infrastructure project development. In studying the world's foremost wireless “cyber city,” the M-Taipei project, we argue that the symbiotic nature of relationships in business ecosystems is of critical importance in conducting the public IT project. Based on the case data, we differentiate three forms of business ecosystems – knowledge-oriented, resource-oriented, and business-oriented which emerged in the different phases of project development.
    In particular, three mechanisms of PPBEs in the resource management of public IT infrastructure project development have been proposed including aggregation, collaborative, leveraging mechanisms. The findings contribute to the literature on large public IT infrastructure project management, IT outsourcing and collaborative behavior, and the social perspective of information management. The implications and future research directions are also discussed.

    目 錄 指導教授推薦書 II 審定書 III 中文摘要 IV Abstract V 誌 謝 VI 目 錄 VII 圖目錄 XII 表目錄 XIII 第一章 緒論 1 第一節 研究動機 1 第二節 研究目的 3 第三節 研究對象與範圍 4 第四節 研究流程 6 第五節 論文架構 8 第二章 文獻探討 9 第一節 資訊科技委外 11 一、 組織和供應商的能力 11 二、 資訊科技委外策略規劃 12 三、 資訊科技委外策略執行 13 第二節 資源管理 14 一、 資源基礎理論的演進 14 二、 資源與能力的內涵 15 三、 資源管理 16 四、 協同資源管理(Collaborative Resources Management, CoRM) 19 第三節 商業生態系統相關研究 20 一、 動態環境 22 二、 經濟群落 23 三、 價值鏈(網) 24 第三章 研究方法 28 第一節 研究界定與策略 29 第二節 個案訪談規劃與資料蒐集 31 一、 第一階段訪談設計 31 二、 第二階段訪談設計 33 第三節 個案訪談資料分析 37 第四章 M-Taipei個案介紹與描述 39 第一節 M-Taipei個案背景介紹 39 第二節 M-Taipei個案描述 41 一、 以政府發展的面向 41 二、 以企業發展的面向 43 第五章 M-Taipei個案分析與研究發現 49 第一節 個案分析 52 一、 以知識為導向的規劃階段(2003/01–2004/09) 52 二、 以資源整合為導向的建置階段(2004/09–2006/12) 57 三、 以商業為導向的營運階段(2007/01–2011/12) 63 第二節 研究發現 69 一、 大型公共資訊基礎建置之協同資源管理(CoRM)的概念 69 二、 商業生態系統協同資源管理的機制(BECoRM) 71 第六章 結論與建議 81 第一節 對於學術的貢獻 81 一、 以聚合機制而言 81 二、 以協同機制而言 82 三、 以槓桿機制而言 82 第二節 對於實務的貢獻 83 一、 從政府的角度 83 二、 從企業的角度 83 三、 從經濟群落的角度 84 第三節 研究限制與建議 86 參考文獻 87 中文部分 87 英文部分 90 附錄:~2011/6/12協同資源管理(Collaborative Resource Management, CoRM)文獻彙整表 97 授權書 100

    中文部分
    王瑞香(譯) (2000)。生態學:科學與社會之間的橋樑。臺北市:編譯館。(Odum, E. P., 1997)。
    司徒達賢與郭國泰 (2010)。商業生態系統中利基者策略之變遷─以資訊安全軟體公司為例。輔仁管理評論,第17卷2期,5-10。
    吳思華 (2000)。策略九說:策略思考的本質(三版)。臺北市:臉譜出版:城邦文化發行。
    吳定、鄭勝分與李盈盈 (2005)。組織發展應用技術。台北:智勝文化事業有限公司。
    朱鎮明 (2005)。政策網絡中協力關係的成效:理論性的探討。公共行政學報,17,113-158。
    胡幼慧 (2005)。質性研究:理論、方法及本土女性研究實例。臺北市:巨流圖書有限公司。
    胡政源 (2009)。企業研究法。臺北市:鼎茂圖書。
    孫本初 (2010)。新公共管理(三版)。臺北市:一品文化出版社。
    孫本初與鍾京佑 (2005)。治理理論之初探:政府、市場與社會治理架構。公共行政學報,16,107-135。
    張志傑 (1992)。環境生態學Environmental for Ecology。臺北市:科技圖書股份有限公司。
    許長田 (2005)。策略管理。臺北縣:新文京開發出版股份有限公司。
    陳瑋玲 (2010)。實務專題製作─觀念、方法與運用。臺北縣:全華圖書。
    陳曉萍、徐淑英、樊景立與鄭伯壎 (2008)。組織與管理研究的實證方法。臺北市:華泰文化事業股份有限公司。
    彭文賢 (1992)。行政生態學。臺北市:三民書局股份有限公司。
    廖俊松 (2007)。從網絡治理觀點觀察重建區社區總體營造計畫之執行。行政治政學報,17,35-64。
    謝清佳和吳琮璠 (1997)。管理資訊系統理論與實務。臺北市:智勝文化。
    臺北市政府 (1999)。臺北市政府推動網路新都綱要計畫。臺北市:臺北市政府資訊化推動委員會。
    臺北市政府 (2004)。臺北市政府推動網路新都續階綱要計畫。臺北市:臺北市政府資訊化推動委員會。
    臺北市政府 (2007)。臺北市政府推動智慧城市建設綱要計畫。臺北市:臺北市政府。
    臺北市政府 (2006)。無線臺北100問。臺北市:臺北市政府。
    臺北市政府 (2006)。無線臺北.未來無線:世界第一無線網路新都之誕生。臺北市:臺北市政府研究發展考核委員會。
    行政院公共工程委員會 (2002)。機關委託專業服務廠商評選及計費辦法。線上檢索日期:2011年1月15 日。網址:http://www.pcc.gov.tw/pccap2/TMPLfronted/ChtIndex.do?site=002
    行政院 (2002)。行政院所屬各機關資訊業務委外服務作業參考原則。線上檢索日期:2011年1月15 日。網址:http://www.moj.gov.tw/ct.asp?xItem=7883&ctNode=27465&mp=555
    安源資訊股份有限公司 (2007)。安源大事記。線上檢索日期:2011年1月15日。網址:http://www.qware.com.tw/profile/index.asp
    安源通訊股份有限公司 (2007)。安源大事記。線上檢索日期:2011年1月15日。網址:http://www.qware.net/history.html
    英文部分
    Ansell, C., & Gash, A. (2007). Collaborative Governance in Theory and Practice. Journal of Public Administration Research and Theory, Nov. 13, 1–28.
    Campo, P. C., Mendoza, G. A., Guizol, P., Villanueva, T. R., & Bousquet, F. (2009). Exploring management strategies for community-based forests using multi-agent systems: A case study in Palawan, Philippines. Journal of Environmental Management, 90 (11), 3607–3615.
    Cha, H.S., Pingry, D.E., & Thatcher, M. E. (2009). A learning model of information technology outsourcing. Journal of Management Information Systems, 26(2), 147-176.
    Chen, J. R., Chou, T. C., & Lin, Y. C. (2007). Design and implementation of an ontology-based information technology outsourcing evaluation system using AHP. Int. J. Innovation and Learning, Vol. 4, No. 1, 74-91.
    Corning, P. A. (1998). The synergism hypothesis. On the concept of synergy and it's role in the evolution of complex systems. Journal of Social and Evolutionary Systems, 21(2), 133–172.
    Chou, T. C., Chen, J. R., & Pan, S. L. (2006). The impacts of social capital on information technology outsourcing decisions: A case study of a Taiwanese high-tech firm. International Journal of Information Management, 26, 249–256.
    Chou, T. C., & Huang, M. Y. (2012). Understanding the roles of business ecosystems in large public IT infrastructure project development: The case of M-Taipei. International Journal of Information Management, 32(1), 88-92.
    DiRomualdo, A., & Gurbaxani, V. (1998). Strategic intent for IT outsourcing. Sloan Management Review 39 (4), 67-80.
    Domberger, S., Fernandez, P., & Fiebig, D. G. (2000). Modelling the price, performance and contract characteristics of IT outsourcing. Journal of Information Technology, 15, 107-118.
    Earl, M. (1996). The risks of outsourcing IT. Sloan Management Review, 37 (3), 26-32.
    Eisenhardt, K. M. (1989). Building Theories from Case Study Research. Academy of Management Review, 14, 532-550.
    Feeny, D., Lacity, M., & Willcocks, L. (2005). Taking the measure of outsourcing providers. Sloan Management Review, 46 (3), 41-48.
    Fernández-Giménez, M. E., Febre, S. L., Conley, A., & Tendick, A. (2004). Collaborative stewardship of Arizona's rangelands. Rangelands, 26(6), 24-30.
    Forrer, J., Kee, J. E., Newcomer, K. E., & Boyer, E. (2010). Public–private partnerships and the public accountability question. Public Administration Review, 70(3), 475-484.
    Grant, R. M. (1991). The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation. California Management Review, 114-135.
    Grant, R. M. (2010). Contemporary Strategy Analysis, 7th ed. Hoboken, NJ : John Wiley & Sons.
    Goo, J., Huang, C.D. & Hart, P. (2008). A path to successful IT outsourcing: Interaction between service-level agreements and commitment. Decision Sciences, 39(3), 469-506.
    Grover, V., Cheon, M., & Teng, J. (1996). The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions. Journal of Management Information System, 12(4), 89-116.
    Han, H. s., Lee, J. N., & Seo, Y. N. (2008). Analyzing the impact of a firm’s capability on outsourcing success: a process perspective. Information & Management, 45, 31-42.
    Hamel, G., & Prahalad, C. K. (1994). Competing for the future. Boston: Harvard Business School Press.
    Heikkila, T., & Gerlak, A. K. (2005). The formation of large-scale collaborative resource management institutions: Clarifying the roles of stakeholders, science, and institutions. Policy Studies Journal, 33(4), 583-612.
    Huxham, C., & Vangen, S. (2000). Leadership in the shaping and implementation of collaboration agendas: How things happen in [not quite] joined-up world. Academy of Management Journal, 43(6), 1159-1175.
    Iansiti, M., & Levien, R. (2004). Strategy as ecology. Harvard Business Review, 82(3), 68-78.
    Johnston, E. (2010). Governance Infrastructures in 2020. Public Administration Review. 70, 122-128.
    Kern, T., & Willcocks, L. (2000). Exploring information technology outsourcing relationships: theory and practices. Journal of Strategic Information Systems, 9, 321-350.
    Kim, H., Lee, J., & Han, J. (2010). The role of IT in business ecosystems. Communications of the ACM, 53(5), 151-156.
    Koh, C., Ang, S., & Straub, D.W. (2004), IT outsourcing success: A psychological contract perspective, Information Systems Research, 15(4), 356-373.
    Lacity, M., & Willcocks, L. (1998). An empirical investigation of information technology sourcing practices: lessons from experience. MIS Quarterly, 22 (3), 363–408.
    Lacity, M. C., Khan, S. A., & Willcocks, L. P. (2009). A review of the IT outsourcing literature: Insights for practice. Journal of Strategic Information Systems, 18, 130-146.
    Leach, W. D., & Pelkey, N. W. (2001). Making watershed partnerships work: A review of the empirical literature. Journal of Water Resources Planning and Management-Asce, 127(6), 378-385.
    Leach, W. D. (2002). Surveying Diverse Stakeholder Groups. Journal of Society and Natural Resources, 15, 641-649.
    Lee, C. W. (2011). The politics of localness: Scale-bridging ties and legitimacy in regional resource management partnerships. Society and Natural Resources, 24(5), 439-454.
    Lee, J., & Kim Y. (1999). Effect of Partnership Quality on IS Outsourcing Success: Conceptual Framework and Empirical Validation. Journal of Management Information Systems, 15(4), 29-61.
    Lowndes, V., & Skelcher, C. (1998). The dynamics of multi-organizational partnerships: An analysis of changing modes of governance. Public Administration, 76(2), 313-333.
    Manring, N. J. (1998). Collaborative resource management: Organizational benefits and individual costs. administration & Society, 30(3), 274-290.
    Marshall, K., Blackstock, K. L., & Dunglinson, J. (2010). A contextual framework for understanding good practice in integrated catchment management. Journal of Environmental Planning and Management, Vol. 53, No. 1, 63–89.
    Mastronarde, N., Turaga, D. S., & Schaar, M. (2007). Collaborative resource exchanges for peer-to-peer video streaming over wireless mesh networks. Ieee Journal on Selected Areas in Communications, 25(1), 108-118.
    Moore, E. J., & Koontz, T. M. (2003). A Typology of Collaborative Watershed Groups: Citizen-Based, Agency-Based, and Mixed Partnerships. Journal of Society and Natural Resources, 16, 451-460.
    Moore, J. F. (1993). Predators and Prey: A New Ecology of Competition. Harvard Business Review, 71(3) , 75-86.
    Moore, J. (1996). The death of competition: Leadership and strategy in the age of businessecosystems. New York: Harper Business.
    Moore, J. (2006). Business ecosystems and the view from the firm. Antitrust Bulletin, 51(1), 31-75.
    Peltoniemi, M. (2004). Cluster, Value Network and Business Ecosystem: Knowledge and Innovation Approach. Paper Presented at “Organisations, Innovation and Complexity: New Perspectives on the Knowledge Economy” conference, September 9-10, in Manchester, UK.
    Peltoniemi, M. (2006). Preliminary theoretical framework for the study of business ecosystems. E:CO, 8(1), 10-19.
    Penrose, E. T. (1995). The Theory of the Growth of the Firm. New York : Oxford University Press.
    Quinn, J.B., (1999). Strategic outsourcing: leveraging knowledge capabilities. Sloan Management Review, 40 (4), 9-21.
    Rhodes, R. A. W. (1996). The new governance: Governing without government. Political Studies, 44(4), 652-667.
    Rhodes, R. A. W. (2007). Understanding Governance : ten years on. Political Studies, 44(4), 652-667.
    Rogers, Ellen., & Weber, E. P. (2010). Thinking Harder About Outcomes for Collaborative Governance Arrangements. The American Review of Public Administration, 40(5), 546-567.
    Seddon, P. B., (2001). The Australian federal government’s clustered-agency IT outsourcing experiment. Communications of the AIS, 5, 1-33.
    Sirmon, D. G., Hitt, M. A., & Ireland, R. D. (2007). Managing firm resources in dynamic environments to create value: Looking inside the black box. Academy of Management Review, 32(1), 273-292.
    Smith, H. A., & McKeen, J.D. (2004). Developments in practice XIV: IT outsourcing – how far can you go? Communications of the AIS, 14, 508–520.
    Smouts, M. C. (1998). The proper use of governance in international relations. International Social Science Journal, 50(155), 88-89.
    Spellecacy, R. (2009). Research article: Water resource planning for the agricultural community in Washington state. Environmental Practice, 11(2), 95-104.
    Trist, E. (1983). Referent organizations and the development of interorganizational domains. Human Relations, 36, 269–284.
    Wagner, C. L., & Fernandez-Gimenez, M. E. (2008). Does Community- Base Collaborative Resource Management Increase Social Capita. Society and Natural Resource, 21, 324-344.
    Weihe, G. (2006). Public-private partnerships: addressing a nebulous concept. 10th International Research Symposium on Public Management (IRSPM X) at Glasgow Caledonian University, April 10-12, Scotland.
    Wernerfelt, B. (1984). A Resource-base View of the Firm. Strategic Management Journal, Vol. 5, 171-180.
    Wolcott, H. F. (1994). Transforming Qualitative Data: Description, Analysis, and Interpretation, Thousand Oaks, CA: Sage Publications.
    Yin, R. K. (1994) Case study research: Design and methods. 2nd ed. Thousand Oaks : Sage Publications.
    Zadek, S., & Radovich, S. (2006). Governing collaborative governance: enhancing development outcomes by improving partnership governance and accountability. Accountability and the corporate social responsibility initiative, Working Paper No. 23. Cambridge, MA: John F. Kennedy School of Government, Harvard University.
    Zhang, J., & Liang, X. J. (2011). Business ecosystem strategies of mobile network operators in the 3G era: The case of China Mobile. Telecommunications Policy, 35(2011), 156-171

    無法下載圖示 Full text public date 2017/02/03 (Intranet public)
    Full text public date This full text is not authorized to be published. (Internet public)
    Full text public date This full text is not authorized to be published. (National library)
    QR CODE