企業間的關係能使公司獲得更多的競爭優勢，通信技術的快速發展促使企業通過與夥伴的合作來尋求外部知識，以提高其績效，特別是在創新能力方面有很好的表現。創新使公司能夠通過開發新產品的流程或服務來維持競爭力。因此，在與公司合作夥伴共享資訊和交流知識要保持一種緊密的關係，這種關係將會是公司創新的重要關鍵。雖然企業間的合作可以從組織外部網絡獲取的資訊和知識流動，但缺少以供應鏈管理的角度來探討。在供應鏈中，適當的知識交流活動是不可少的，因為知識流動在迅速發展和複雜的環境中有著重要作用，可以使公司創新和生存。
通過本研究發現牢固和緊密的企業關係能使企業通過交換、資訊共用和合作夥伴的知識提升服務創新的表現。本研究採用量化的方法來探索結構和個人觀點框架。數據樣本是從印尼的製造公司收集的，運用Smart PLS 3.2進行分析。此外，研究結果發現，企業之間建立良好的關係將對知識流量產生影響，這些知識流量可以用來提供服務部門中的創新想法。總之，本研究提出一個新的觀點，可以說明供應鏈中企業的資訊和知識流量之間的密切關係可以作為提高組織績效的工具，特別是在服務創新方面。

Interfirm relationship makes the company gains more competitive advantage. The fast and rapid development of communication and technology encourage the company to seek external knowledge by collaborating with their partner in order to enhance its performance, especially in innovation. Innovation makes the company to be able to stay in business and compete with competitors through the development of new products and processes or services. Thus, maintain a bonded and strong relationship while sharing information and exchanging knowledge with corporate partner is crucial and vital for the innovativeness of the company. Although the cooperation among company can organize information access and knowledge flows from external network, it is infrequently studied in the supply chain management perspective. Proper knowledge exchange activities in the supply chain are essential, as the flow of knowledge plays an important role involved in a rapidly evolving and complex environment in order for the company to innovate and survive.
By building a confessional study, we suggest that strong and close interfirm relationships enable companies to achieve better service innovation through exchanging and sharing information and knowledge with corporate partners. Quantitative methodologies were used in this study to explore frameworks in structural and individual perspectives. Data samples were collected from manufacturing companies in Indonesia. Smart PLS 3.2 is used to analyze the construct and hypothesis of the research. Furthermore, the results show that well-established relationships between firms will impact on sufficient quantities of some types of knowledge flows that can be used as a provision to build innovative ideas in the services sector. In conclusion, this study is a new model that can illustrate the close relationship between firms and their impact on information and knowledge flows in the supply chain as a tool to enhance organizational performance, especially in service innovation.

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