追溯企業使用多功能事務機器的歷史將近20年，IDC的市場研究指出2007年至2011年間多功能事務機器有CAGR 8%的成長，但根據2007年市場調查公司以台灣地區企業辦公室為對象發現，企業除了一方面採用多功能事務機器之外也保有了高達85%~89%極高比率的單一功能傳真機，50% ~ 61%的單一功能掃描器。
這個現象是否表示，創新的多功能事務機於企業內使用以取代單一功能事務機的較高成本的構想，並未被企業使用者所接受，企業使用者的創新抵制應會造成的企業營運成本的提高、生產力的降低以及事務機器廠商主要商品推展上的困難狀況，在現今企業持續推動創新的環境，值得進一步被探討。
有鑒於以往針對企業辦公室環境之使用者進行的創新抵制研究較為欠缺，本研究以辦公室不可或缺的多功能事務機器為例進行企業辦公室之創新抵制因素分析。本研究以Ram於1989年提出的創新抵制理論的五個來源因素，訪談事務機器產業的專家們之後所整理的七項抵制因素為研究核心，透過問項對企業使用者進行訪談，訪談對象以企業為外資、台資背景之外，輔以企業規模為的大型、中小型企業進行之。
根據訪談分析的結果發現，即使多功能事務機器引進企業辦公室使用多年，不論企業型態為台資或是外資、企業規模不論大小，普遍存在對於多功能事務機器創新的抵制現象，導致企業辦公室環境中多功能事務機器與單一功能事務機器並存以及替換速度緩慢等現象。從研究個案中也發現，企業背景為台資企業時，在使用習慣障礙以及傳統信念障礙的創新抵制現象較明顯，而研究個案為外資企業時在知覺風險障礙、產品價值障礙以及形象障礙的創新抵制現象較為明顯。

The Multi-Function business machine be used in corporation office nearly 20 years, the IDC market research points out CAGR 8% growths from 2007 to 2011. But refer to a market research report by a research company in 2007, it shows that part of corporation, their not only use Multi-Function business machine in their office but also kept in using facsimile machine arround 85 to 89%, to keep scanners arround 50%~61% a very high use ratio.
This phenomenon might indicate that the Multi-Function business machine as an innovation product to instead of Single-Function business machine with higher cost which used in the corporation office that seems didn’t be recognized by individuals. The resistance to innovation by individuals that might causes high operation cost, low productivities for corporation and more difficult to promote core products for OA venders as currently corporation pursue the business process innovation continually, that is a good theme to study in advance.
Due to the research of resistance to innovation in the corporation office is insufficient, therefore this research probes into that environment take the Multi-Function business machine as research topics. Based on the theory of Innovation Resistance by Ram in 1989 and refers to the hearing with specialist of OA Industries, Seven causes of Innovation Resistance as core of this research as the questions for individuals for interview. The individuals come from difference background and scope of corporation, and according the result of interviews found that the Innovation Resistance by individuals does exist, to delay the replacement. In the rearch also found that the Taiwan local companies evidenced on Usage and Traditional Barriers and the foreign companies evidenced on Value, Perceived and Image Barriers.

中文部份
1、李靜怡(2004)，「手機使用者對手機行動上網之創新抵制來」，國立台灣科技大學企業管理研究所行銷評論，行銷評論，2004年秋季第一卷第一期。
2、陳亭羽、朱雅筠、崔哲偉(2006)，「消費者特性與知覺障礙對手機上網創新採用行為之研究」，工研院創新與科技管理研討會。
3、廖凡雅(2006)，「手機使用者對於3G影音服務之創新抵制因素來源分析」，國立台灣科技大學管理研究所研碩士論文。
4、徐艾怡(2007)，「口碑效應對組織購買意願的影響以多功能事務機器為例」，國立台灣科技大學企業管理研究所碩士論文。
5、董中凱(2005)，「知識擴散與多樣性新機制之探討–以多功能事務機器之技術系統為例」，國立清華大學碩士論文。
6、姜水傳(2002)，「多功能事務機器廠商的競爭策略分析」，國立交通大學科技管理研究所碩士論文。
7、蔡東峻(1998)，「由消費者觀點與廠商觀點探討高科技產品之特性與行銷策略」，行政院國家科技委員會專題研究計畫成果報告。
8、王淑賢(2002)，「消費者創新採用研究：以第三代無線通訊為例」，台灣科技大學企業管理研究所碩士論文。
9、丁欣寧(2003)，「第三代行動電通訊服務創新採用意願之研究－以台中市為例」，國立中興大學應用經濟學研究所碩士論文。

英文部分
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