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研究生: 余偲豪
Si-Hao Yu
論文名稱: 近端⾏動⽀付便利性與感知價值性對衝動購物與續⽤意圖之影響
The influence of Proximity Mobile Payment Convenience and Perceived Value on Impulse Buying and Continuous Intention to Use
指導教授: 呂志豪
Shih-Hao Lu
鍾建屏
Chien-Ping Chung
口試委員: 呂志豪
Shih-Hao Lu
鍾建屏
Chien-Ping Chung
陳昱欣
Yu-Hsin Chen
何建韋
Chien-Wei Ho
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2022
畢業學年度: 110
語文別: 中文
論文頁數: 86
中文關鍵詞: 行動支付感知價值性便利性衝動購物續用意圖
外文關鍵詞: Mobile Payment, Perceived Value, Convenience, Impulse Buying, Continuous Intention to Use
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  • 隨著行動技術的進步,越來多零售商開始接受以行動支付消費結帳,或是各大機構或品牌自行推出行動支付應用,並且使用各種促銷優惠,以吸引顧客使用自家品牌行動支付。
    本研究基於SOR模型,探討現今在行動支付設備與環境完善的台灣,是否單純的「行動支付便利性」仍會有衝動購物或續用意圖的影響,以及消費者會基於何種價值產生上述行為。本研究以網路問卷形式收集樣本,共回收216份有效問卷,並且以SPSS統計軟體分析,驗證假設。
    研究結果顯示,若僅有便利性之特性,並無法使消費者有衝動購物的行為,但卻會引起使用者有續用意圖,另外,便利性的特性亦會讓使用者感知行動支付的價值,而感知價值性的中介效果,在便利性與衝動購物間並不顯著,在便利性與續用意圖間呈現部分中介效果。最後,在獨立樣本t檢定研究中發現,「綁定信用卡消費」的使用者,對於行動支付的感知價值性與續用意圖的平均,接顯著高於「定額儲值結帳」者。
    基於以上研究推導與研究結果,本研究在最後一章節深入分析感知價值性不同構面產生的結果,並且提供三項針對行動支付商與店家完整的建議,包括行銷內容創新程度、推廣使用者綁定信用卡、以及面對不同行銷目的可採用的行銷手法。


    With the advancement of mobile technology, retailers have increasingly accepted mobile payment for consumer checkout, or more institutions or brands have launched mobile payment applications, and used various promotional offers to attract customers to use their own brand mobile payment.
    Based on the SOR model, this research delves into the influence of “simple convenience of mobile payment”, whether this character still has an impact on impulse buying or continuous intention to use, where mobile payment devices and environment are better than before, and which value will attract user to have these actions. There’re 216 valid questionnaires were collected by online questionnaires, analyzed and verified the hypothesis with SPSS
    The research results show that if there is only the feature of convenience, it will not push users have impulse buying behavior, but it will cause continue to use. In addition, the feature of convenience will also make users perceive the value of mobile payment, and the mediation effect of perceived value is not significant between convenience and impulse shopping, but it’s partly mediated between convenience and continue use intention. Finally, in the independent sample t-test study found that the average perceived value of mobile payment and intention to use of users who "link credit card to consumption" were significantly higher than "add value to account".
    Based on the literatures and research results, this research deeply analyzes the results of different aspects of perceived value in the last chapter, and provides three complete recommendations for mobile payment providers and stores, including the degree of marketing content innovation, promotion of users Binding credit cards, and marketing tactics that can be used for different marketing purposes.

    目錄 論文摘要 I ABSTRACT II 謝誌 III 目錄 IV 圖目錄 VII 表目錄 VIII 第一章 緒論 1 1.1 研究背景 1 1.2 研究動機與目的 5 1.3 研究重要性 7 第二章 文獻探討 9 2.1 行動支付 9 2.1.1 支付行為的改變 10 2.1.2 行動支付類型 11 2.1.3 台灣近年行動支付整合 11 2.2 便利性 18 2.3 感知價值性 19 2.4 衝動購物 21 2.5 續用意圖 22 2.6 研究採用模型:SOR 22 第三章 研究方法 24 3.1 研究假設 24 3.1.1 便利性對行為與感知價值之關係 24 3.1.2 感知價值性與行為之關係 26 3.1.3 中介推導–SOR模型 27 3.1.4 獨立樣本t檢定推導 27 3.2 操作型定義與問卷設計 29 3.3 研究前測 31 3.4 正式問卷抽樣與資料分析 32 3.4.1 抽樣樣本與敘述性統計 32 3.4.2 信效度分析 32 3.4.3 獨立樣本t檢定與迴歸分析 33 第四章 研究分析結果 35 4.1 敘述性統計分析 35 4.2 信效度分析 39 4.2.1 信度分析 39 4.2.2 效度分析 40 4.3 獨立樣本t檢定分析 42 4.4 迴歸分析 43 4.4.1 直接效果分析 43 4.4.2 中介效果分析 46 第五章 結論與建議 49 5.1 研究結論 49 5.1.1 探討H1原因:便利性僅在桃竹苗地區才有衝動購物行為 49 5.1.2 探討H1與H4差異:僅有感知價值性會有衝動購物行為,但便利性不會 50 5.1.3 探討H4與H5內容:感知價值性個別價值對行為影響顯著與否 50 5.1.4 探討H6與H7原因:感知價值性對不同行為的中介效果顯著性差異 52 5.1.5 探討H8效果:綁定信用卡消費者的感知價值性與續用意圖較高 53 5.2 研究限制與未來研究建議 53 參考文獻 55 附錄一 前測問卷 71 附錄二 正式問卷 79 圖目錄 圖 1- 1 台灣消費者行動支付認知率 1 圖 1- 2 消費者首選與偏好支付方式 2 圖 1- 3 疫情期間使用行動支付前三大原因 3 圖 2- 1 LINE Pay 與 LINE POINTS 12 圖 2- 2 LINE POINTS折抵商品 12 圖 2- 3 LINE POINTS集點任務 13 圖 2- 4 icash Pay可使用通路 15 圖 2- 5 全盈+Pay合作通路 17 圖 3- 1 研究架構圖 28 圖 3- 2 獨立樣本t檢定流程 34 圖 4- 1 研究假設結論彙整圖 48 表目錄 表 3- 1 便利性衡量題項 29 表 3- 2 感知價值性衡量題項 29 表 3- 3 衝動購物行為衡量題項 30 表 3- 4 續用意圖衡量題項 30 表 3- 5 前測分析Cronbach’s α值 31 表 3- 6 衝動購物修正題項 32 表 4- 1 性別統計 35 表 4- 2 年齡統計 35 表 4- 3 教育程度統計 36 表 4- 4 職業統計 36 表 4- 5 每月收入統計 37 表 4- 6 居住縣市統計 37 表 4- 7 使用經驗統計 38 表 4- 8 使用頻率統計 38 表 4- 9 使用偏好統計 38 表 4- 10 信度分析–便利性 39 表 4- 11 信度分析–感知價值性 39 表 4- 12 信度分析–衝動購物行為 40 表 4- 13 信度分析–續用意圖 40 表 4- 14 KMO值與球型檢定結果 40 表 4- 15 因素分析表–全構面 41 表 4- 16 獨立樣本t檢定分析 42 表 4- 17 直接效果—便利性與衝動購物行為(H1) 43 表 4- 18 直接效果—便利性與續用意圖(H2) 44 表 4- 19 直接效果—便利性與感知價值性(H3) 44 表 4- 20 直接效果—感知價值性與衝動購物行為(H4) 44 表 4- 21 各別感知價值性H4假設驗證 45 表 4- 22 直接效果—感知價值性與續用意圖(H5) 45 表 4- 23 各別感知價值性H5假設驗證 46 表 4- 24 中介效果—便利性、感知價值性、與衝動購物行為(H6) 46 表 4- 25 中介效果—便利性、感知價值性、與續用意圖(H7) 47 表 4- 26 研究假設結論彙整表 47

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