運動是城市居民需要進行的日常活動，經過整日的辛苦工作，城市居民常常利用時間前往社區運動中心進行各式運動。本研究目的在透過數位科技來創造運動與人之間的連結及互動，結合網路平台與雲端資訊，搭配創新的服務設計方法來改善運動流程，觀察並研究現有運動中心網站服務現況的痛點、阻礙及服務缺口，以「運動中心」、「服務設計」、「人機介面」、「使用者經驗」，來規劃出社區運動中心行動裝置網站的介面研究設計架構之依據，期盼各運動中心與設施規劃從「使用者體驗願景」的設計觀點出發，站在人本觀點提出新的解決方法，結合服務設計與雲端資訊的技術為目標，並以服務設計改善運動中心服務體驗，整合線上與線下的服務流程。
本研究以雙鑽石設計流程分兩階段實驗：(1)第一階段為前導實驗–介面操作性研究，採用非參與式觀察法與問卷調查法。再以時間績效、系統使用性尺度量表(SUS)之分析與使用者互動滿意度量表(QUIS)問卷量表進行評估，做為應用程式原型設計的依據。首先利用三款運動中心介面，即士林運動中心、南港運動中心、北投運動中心之介面進行前期測試比較，實驗採單因子組間方式進行。(2)第二階段實驗]驗證，研究流程分為兩個步驟進行： (a)透過「半結構化訪談法」、「人物誌(Personas)」、「顧客旅程地圖」進行分析。(b)邀請8位使用者進行新款原型介面測試，做設計驗證與評估，最後產出整合線上線下功能的運動中心服務藍圖。
研究結果顯示：(1)三款運動中心介面在任務績效有顯著差異。士林與南港介面在搜尋運動課程並查看游泳課程表皆有明顯圖文提示，對受測者在搜尋課程表時有較高的提示性。(2)系統使用性尺度量表(SUS)之分析與使用者互動滿意度量表(QUIS)之分析結果皆無顯著差異，顯示受測者對現有三款介面皆不甚滿意。三款圖示設計均不明確，圖示功能性沒有連貫性，建議應該被新手與有經驗使用者適應，設計簡易且易於搜尋的捷徑，將主功能放置於首頁底下位置，讓使用者便於搜尋與察覺。(3)建議在應用程式端，加上館內訊息推播與健身房器材即時可用數量，以及健身房或課程師資訊介紹功能，能推助運動中心使用者上課意願。
關鍵詞：運動中心、服務設計、人機介面、使用者經驗

Exercise is an activity that urban citizens need to do every day. After a long day at work, urban citizens often go to the community sports center to do different kinds of exercises in their spare time. The purpose of this research study is to initiate connection and interaction between exercise and people through digital technology. This study combines Internet platform and cloud information with innovative service design methods to improve exercise processes. In addition, it observes and studies pain points, barriers, and service gaps of existing sports center website services. The framework for the research regarding the community sports center mobile website is planned based on "sports center", "service design", "human-machine interface" and "user experience". The research hopes that sports centers and facilities are designed from the perspective of “user experience” and propose new solutions on a human-centered approach. Aiming at combining service design and cloud information technology to improve sports center services with service design and integrate online and offline service processes.
This research study is a two-stage experiment based on the double diamond design process: (1) The first stage is the pilot experiment: the study of interface operability, adopting the method of non-participatory observation and questionnaires. Then, analyses of time performance and System Usability Scale (SUS) as well as the Questionnaire for User Interaction Satisfaction (QUIS) serve as the foundation for prototype design of apps. First of all, the research makes preliminary comparisons among interfaces of three sports centers, namely Shihlin Sports Center, Nangang Sports Center, and Beitou Sports Center. Experiments are conducted in single-factor group approach. (2) As for the second stage of the experiment verification, the research process is divided into two steps: (a) Analysis through "semi-structured interviews", "Personas" and "customer journey maps". (b) Invite 8 users to conduct new prototype interface testing, design verification and evaluation. Finally, a sports center service blueprint integrating online and offline functions is generated.

The results show that: (1) There are significant differences in task performance among the interfaces of the three sports centers. The interfaces of Shihlin Sports Center and Nangang Sports Center have graphic illustrations when searching for exercise courses and swim lesson curriculum. Thus, they are more suggestive to the subjects while searching for the curriculum. (2) There are no significant differences between the SUS analysis and QUIS analysis, indicating that the subjects are not satisfied with all three existing interfaces. Graphic designs in the three interfaces are not clear, and the functions are inconsistent. This study suggests that a user friendly interface for both novice and experienced users should be designed with easy-to-search shortcuts that place the main function at the bottom of the home page. Therefore, it is convenient and easy for users to search. (3) The research recommends broadcasting the number of available equipment in the sports centers on the apps. Furthermore, the introduction of the gym or the trainers should be added to encourage people to participate in courses in sports centers.
Keywords: Sports center, Service design, Human-machine interface, User experience

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