隨著搭機旅行的人數持續增加、旅客原已存在的醫療狀況、載客量、超長程的飛行距離，航程中緊急醫療事件發生的比率可能逐漸增加，對於飛航中旅客的緊急醫療救護，實有賴客艙組員第一時間的觀察、反應與緊急處理，因此，客艙組員每年須接受緊急救護的訓練，但卻少有文獻針對客艙組員的緊急救護自我效能進行探討。

本研究旨在探討客艙組員的緊急救護情意(態度、意願)、工作堅毅性與緊急救護自我效能的關聯性，並檢驗工作堅毅性在其中是否存在中介效果。研究採量化的方式進行，研究樣本為525位來自本國五家國籍航空公司的本國籍客艙組員，研究結果除驗證了客艙組員的緊急救護情意與緊急救護自我效能具有正向關聯，更重要的發現是緊急救護情意對緊急救護自我效能的影響中，工作堅毅性的承諾具有中介效果，且客艙組員工作堅毅性的承諾為緊急救護自我效能的重要預測變項。

本研究建議情意的培養可能是教學訓練中的重要目標之一，將有助於客艙組員緊急救護自我效能的提升，除此之外，如何增進客艙組員對於工作的認同與投入程度亦為企業應關注的要務。

The number of passengers travelling by air is increasing, pre-existing medical conditions, as well as large aircrafts can accommodate more passengers and fly longer routes, raise the probability of in-flight emergencies.
Cabin crews being “first responders”, passengers’ health assurance is also one of their main responsibilities. Therefore, cabin crews need to complete First Aid training yearly in order to be capable of properly handling the emergency situations. However, the literature on this issue is scarce.
The purpose of this study is to examine the relationships among affection of first aid, work hardiness and self-efficacy of first aid in Taiwanese cabin crews, in addition, to examine whether work hardiness mediates the relationship between affection and self-efficacy. To achieve this aim, questionnaires were administered to 525 cabin crews across 5 airlines in Taiwan.

Study results indicate that there is a positive significant relationship between affection and self-efficacy of first aid. More importantly, the mediating effect of work hardiness on the relationship between affection and self-efficacy of first aid is also established. Findings also lend support to the predictive effectiveness of work hardiness in the self-efficacy of first aid.

This study suggested that the cultivation of affection, which will help the cabin crew to improve their self-efficacy during First Aid, may be one of the important goals in training. In addition, ways to improve the recognition and commitment of cabin crew members to the work should also be an important thing to pay attention to.

李倩淑、陳政友 (民98)。基隆市國中學生急救知識、態度、自我效能及行為意向之探討。學校衛生，54，69-89
林純如、蔡哲宏、胡勝川 (民99)。台灣地區空服員於執勤中實施緊急救護之研究。中華民國急救加護醫學會雜誌，11(2)，59-68
張偉豪、鄭時宜（民 92）。與結構方程模型共舞：曙光初現。新北市：前程文化。
公共場所必要緊急救護設備管理辦法 (民102年7月11日)。
航空器飛航作業管理規則 (民105年12月23日)。

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