人力資源是組織營運重要的資產，而知識，則被視為是組織發展重要的基石，兩者都需要被維護、管理和活化，才能發揮更大的效益，進而達到營運目標。志願工作者之所以成為非營利組織積極爭取的資源，除了因為他們無需計入費用成本，更重要的是，當今的志工隨著知識運用能力的提高，一旦認同了組織創立的使命和宗旨，即會積極地投入各項事務的推動。基於志工的工作動力來自於對組織宗旨與使命的認同，而非商業利益的結合；是維繫於無形的理念，而非金錢的交易，更需要非營利組織的領導者以高度智慧來引領，以策略更新為手段，凝聚志工夥伴的高度共識，共同協力實現非營利組織的設立的宗旨。
本個案所介紹的社團法人中華人力資源管理協會，最初是由一群外商具實務經驗的志工夥伴所創立，30年來均致力於研究人力資源管理的戰略和運用，並在知識和經驗的萃取後，藉由協會平台，以認證課程與會員活動方式，分享給國內企業人資夥伴，使提高人資策略思維、技術能力與國際觀，因此廣受人力資源專業人士所推崇。
原任人資協會公關事務委員會主委的Linda，在理事長Rick的任務指派下，於2013年10月承接協會另一個國際事務委員會的重責大任，展開各項國際化事務的推動任務。個案探討她如何活用志工團隊，做好人才資源的管理，如何發掘協會的既有資源，藉由內隱知識外部化的作法，展現了協會全方位人資解決方案領導者的卓越和分享精神。由於會員對協會提升國際競爭力的作法仍少期待，加上理監事對國際事務計畫的推動進度，與資源分配出現不同的見解，尋求最大的共識是協會須持續面對的課題。

Human resources and knowledge are considered the most important assets in any organization. Both of these need to be maintained, managed and activated effectively in order to play a greater efficiency in achieving company goals. Experienced volunteers have become appealing resources for non-profit organizations (NPOs), not only because they cost less; the main reason is most of them are well trained and have lots of knowledge and skills they can share. Once they agree with and accept the organization's missions and goals, they can be actively engaged in promoting the transformation required, for the NPO to achieve these goals. As a volunteer work force focuses on the purpose and mission of the organization, rather than a combination of commercial interests, and the deal, money or profit; they are maintained on track by the very crucial nontangible ideal. NPOs need leaders to lead the volunteers with wisdom, and unite a high degree of consensus by using the strategy of renewal to achieve their vision.
This is a case study to introduce NPO’s to the international challenges encountered by the Chinese Human Resource Management Association (CHRMA). CHRMA was originally founded by a very senior highly experienced group of foreign volunteers with more than 30 years professional experience. They are dedicated to the research of human resource strategies, and want to improve HR management skills and strategic thinking for junior HR friends in domestic enterprises. CHRMA is widely respected and appreciated by all human resource professionals. Linda was the Minister of the Press Relationship committee, and in Oct. 2013 she took on the greater responsibility of International Affairs committee manager, as assigned by CHRMA Chairman Rick. This case explored how she expanded the mission to promote the internationalization of affairs. How she utilized volunteer teams, effective management of human resources, and how she explored existing resource associations with the implicit knowledge of outside practice to show the full range of human resource solutions for association leaders to share the spirit of excellence. As the board of international affairs have different opinions on promoting the progress of plans and resource allocations reaching a maximum consensus is a continuous job they have to face.

1. 中文部分

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人力資源管理協會

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議廳

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國際

2. 英文部分

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