對於一個全球營運之跨國企業來講，導入ERP 系統不但能減低企業各方面的成本支出，更為企業提供即時準確的決策資訊，以在經營佈局中獲得致勝先機；因為跨國性企業漸趨普遍，跨國經營蔚為風潮之際，跨文化管理勢必成為經營者必需面臨之議題。
跨國企業在面對不同國家的文化、法令制度、貨幣政策等問題，產生了跨文化差異。本研究將探討跨國企業在導入ERP時，如何擬定有效專案之執行策略，與組織文化在導入ERP所帶來之影響與其關鍵成功因素。
本研究藉透過文獻探討蒐集彙整資料，瞭解導入ERP系統之成功關鍵因素，以一跨國企業導入ERP系統之實務個案研究，透過資訊科技相關理論及文獻之分析後，本研究提出四個構面：「管理構面」、「策略構面」 、「文化構面」、「技術構面」對跨國企業在導入ERP所產生之影響，來探討跨國企業組織文化對影響導入ERP之關鍵成功因素與執行策略之擬定，希望提供同業或異業之參考。

For a global transnational enterprise, an Enterprise Resource Planning (ERP) system implementation will not only reduce the business cost of all aspects of expenditure, and will provide more accurate decision-making real-time information in order to grasp winning opportunities on the overall arrangement and management in the market. Because of the transnational enterprises are becoming increasingly common, and the cross-nation operation are becoming a wave of the future, the cross-cultural management is bound to become a topic that business operators must face.

Transnational enterprises are in face of cultures, law systems, monetary policies and other issues in different countries, which have generated cross-cultural differences. This research will explore ERP implementation in transnational enterprises and it should be how to develop an effective project implementation strategy, the impact by the organizational culture on ERP implementation, and the related critical success factors.

This research has been explored through the literature and the data collection, to understanding the critical success factors of ERP system implementation. We use a transnational enterprise which had implemented ERP system as a practical case study. Through the analysis both of theory and of literature that related to information technology, this study submitted four dimensions - Management, Strategy, Culture and Technology for the influence of ERP implementation in a transnational enterprise, to explore the organizational culture of transnational enterprise how to impact the critical success factors and the planning of strategies in ERP system implementation, and hoping to provide reference for the same or different industry.

壹、 中文文獻
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