台灣遊蕩犬問題逐漸引起社會的關注與討論，國內政府單位與動保團體皆提出犬隻數量管理之政策或計畫，然而遊蕩犬絕育管理的做法缺乏標準化作業，其背後包含複雜的立場，利害關係人間不良溝通、地區環境差異、資源量能與配置差異等，都影響了執行的力道與細節，使得計畫實行經驗無法傳承、隱性知識難以延續，也導致公、私部門多年來付出大量時間與資源，問題依舊難以有效解決。
本研究核心問題為：如何透過服務設計思維與方法，減輕複雜社會問題中延續場域經驗的困難？本研究旨在通過對「遊蕩犬絕育計畫執行方針」的案例研究，探討服務設計思維如何化解社會計畫制定與傳承的困難，提出合適的計畫實施建議，並傳承計畫執行方針給後人承接。研究目標為（1）梳理犬隻數量管理計畫實施與傳承的困難因素；（2）分析服務設計方法如何制定系統化計畫方針、轉化可傳承知識；（3）分析個案的後續影響，釐清服務設計方法對於社會問題解法知識的影響。
研究成果為透過社會創新個案的反思，提出服務設計應用於複雜知識傳承與轉化的洞見。綜上所述，透過對服務設計和知識轉化的探索與討論，本研究為深陷於錯綜複雜問題中的角色提供知識創的新思路，將服務設計作為推動知識傳承的方法，期許通過持續的知識創新循環，逐步解決社會問題。

With the increasing problems of stray dogs in Taiwan, societies have been raising their awareness to discuss the issue. The complex perspectives amongst stakeholders, poor communication, the difference between regional environments, and even the resources contribution all result in the dog Trap, Neuter, and Return implementation lack of standard operating procedures. The situation influenced the effectiveness of preserving practical and tacit knowledge of the related implementation. Although the public and private sectors have spent a significant amount of time and resources for years, the problems of stray dogs have yet to be solved due to the lack of institutional knowledge.
The research question is how to apply service design thinking to overcome this complex social issue from a knowledge viewpoint. This study explored how service design thinking can resolve the obstacle of preserving institutional knowledge through the "Stray Dog Population Management Planning Guidelines" case study. The three objectives are the following. Firstly, to analyze the problems that affect the implementation of dog population management—Secondly, to devise the best solution utilizing service design thinking. Thirdly, to discuss how service design thinking impacted the preservation of institutional knowledge through study cases.
The research results present insights into the application of service design in the realm of complex knowledge inheritance and transformation through reflective analysis of social innovation cases. In summary, by delving into the exploration and discussion of service design and knowledge transformation, the research offers novel avenues for knowledge creation for stakeholders entrenched in social problems. The research positions service design as a method to drive knowledge inheritance, encouraging progressively addressing societal issues through a continuous cycle of knowledge innovation.

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