科學家們證實，進行園藝活動是一種具有效幫助大腦皮層紓解壓力並提高活力的方法。接觸自然過程中，五感能進入感官沉浸狀態，具有連結情感回憶、促進性格正面啟發的價值，亦是近幾年被廣泛運用在療癒及情緒管理的自然方法之一。照顧植物和接觸土壤的生活方式，讓累積疲憊的身心獲得情緒紓解與恢復精神健康的狀態。本研究探討如何藉由服務設計角度，挖掘園藝使用者的痛點及潛在需求，以設計出可搭配行動應用程式操作的方式，輔助園藝活動的進行。宗旨讓民眾從應用程式中獲得輕鬆愉快的體驗進而愛上親近自然、學習種植植物。藉由植物的力量獲得療癒力量。

本研究過程採用服務設計工具的「親身體驗」、「觀察法」、「問卷調查」、「深度訪談」、「人物誌」、「使用者旅程圖」搭配體驗模型面向，挖掘定義使用者族群需求，以腦力激盪方式建構應用程式功能架構，設計出介面原型，以故事板向使用者模擬體驗介紹並調查，最終蒐集有效樣本112份，並將調查結果進行分析與檢定。

本研究之主要發現有：(1) 於園藝愛好者中活絡且高度感興趣者為園藝新手女性上班族，因此設為目標使用族群。(2) 本研究提出之「園藝活動行動應用程式」功能皆獲得使用者高於平均數的滿意評量，其中介面設計的美感評價最好。(3) 情感層面問項中，使用者認為體驗過程覺得心情愉快，分數最高。(4) 產品滿意度問項中，使用者認為「園藝活動行動應用程式」可以輔助使用者進行園藝活動分數最高。本研究最終依據使用者真實反饋及研究心得提出若干後續設計與研究之建議，期許後續能提供園藝活動相關設計及研究啟發。

Scientists have confirmed that gardening is an effective way to help the human cerebral cortex relieve stress and increase vitality. In the process of contact with nature, the human five senses can enter a state of sensory intrusion, which has the value of linking emotional memories and promoting positive character inspiration. It is also one of the natural methods widely used in healing and emotional management in recent years. Taking care of the plants and the lifestyle of contacting the soil can relieve the tired body and mind, as well as restore the state of mental health. This study explores the pain points and potential needs of gardening users from the perspective of service design, and designs a way that can be operated with mobile applications to assist gardening activities. The purpose is to let people obtain a relaxing and pleasant experience from the gardening related App, and then fall in love with nature and learn to grow plants. Get a healing experience with the power of plants.

The research process uses service design tools, such as personal experience, observation method, questionnaire, in-depth interview, persona, user journey map, experience model orientation, mining and defining the needs of the user's ethnic group, and brainstorming to help construct the functional framework of the application. After that, the user interface prototype was designed. It was introduced to the participants to help investigate the user experience in the form of storyboards. Finally, a total of 112 valid samples were collected to facilitate analyzing and verifying the results of the investigation.

The primary findings of this study are as follows: (1) Those who are active and highly interested in gardening enthusiasts are female office workers who are novice gardeners, so it is set as the target user group. (2) The Gardening Activity Mobile Application feature of this proposed study obtains the highest satisfaction assessment from the participants and the interface aesthetics obtains the best score. (3) In terms of affective questionnaire, the participant believes that the importance of having a happy mood obtains the highest score. (4) In the product satisfaction question, the participant thinks that the proposed Gardening Activity Mobile Application can assist them in gardening activities which also obtains the highest score.

In the end, this study puts forward a number of follow-up design and research suggestions based on the participant’s feedback and user experience, and hopes that the follow-up can provide gardening activities related design and research inspiration.

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