簡易檢索 / 詳目顯示

研究生: 柯宜君
YI-CHUN KO
論文名稱: 企業社會責任與潛在員工求職意願之關係-以雇主品牌為中介效果
The Relationship between Corporate Social Responsibility (CSR) and Job Pursuit Intention of Potential Employees: The Mediating Effect of Employer Brand.
指導教授: 葉穎蓉
Ying-Jung Yeh
口試委員: 葉穎蓉
Ying-Jung Yeh
鄭仁偉
REN-WEI ZHENG
陳崇文
CHONG-WEN CHEN
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2018
畢業學年度: 106
語文別: 中文
論文頁數: 46
中文關鍵詞: 企業社會責任雇主品牌求職意願潛在員工
外文關鍵詞: Corporate Social Responsibility, Employer Brand, Job Pursuit Intention, Potential Employee.
相關次數: 點閱:302下載:6
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 本研究主要探討企業社會責任、雇主品牌及潛在員工求職意願之間的關聯性及影
    響程度,並依照雇主品牌的內涵將其分成工具性特質及象徵性特質兩個面向,以進一
    步剖析不同面向的雇主品牌對於企業社會責任及潛在員工求職意願之影響情況,並加
    以驗證企業落實社會責任上的成效,如何透過雇主品牌來影響求職者對企業的認同
    感,進而影響其求職。
    本研究主要以紙本問卷的方式進行抽樣調查,針對有參加過校園就業博覽會或企
    業徵才說明會的應屆畢業生為主要受測對象,而大三及碩一學生也視為重要的施測對
    象,共回收273 份有效問卷。本研究結果顯示,透過獨特優異的雇主品牌,企業推動
    社會責任措施更能顯著提升潛在員工的求職意願,而進一步探討企業社會責任各面向
    對潛在員工的求職意願影響中發現,無論是透過雇主品牌-工具性特質或是雇主品牌-
    象徵性特質,企業都要多挹注心力在員工面向的社會責任措施,如此才能更加有效的
    提升潛在員工的求職意願;涉及員工的企業社會責任活動的實施,不僅可以增加員工
    的社會意識,對公司產生歸屬感,更能增加組織在員工和社會心中的積極品牌形象,
    有助於加強企業的雇主品牌,以吸引更多優秀人才加入。本研究結果除了可以作為後
    續研究之基礎外,亦可提供業界作為施行企業社會責任措施及訂定策略性人力資源管
    理方針的參考。


    This research focused in the study of relativity and level of influence between corporate
    social responsibility, employ band and job pursuit intention of potential employees. Following
    the essential of the employ brand, two faces of direction were defined, instrumental attributes
    and symbolic attributes, in order to deeply analyze the different faces of influence on corporate
    social responsibility and employ band. This analyzation will help to verify the performance of
    implementation of social corporate responsibility and how to influence the company
    commitment of job applier through the employ brand and the applying status.
    This research used questionnaire in paper for sample survey. Graduating students who has
    attended career fair and info. section of companies are the targets of the survey. The juniors
    and first year master students are the main targets as well. 273 papers of questionnaire were
    collected. The result shows that the company who has distinct employ brand and corporate
    social responsibility increased the rate of job pursue intention to potential employees.
    Furthermore, in the study of the influence of social corporate responsibility in different faces
    to job pursuit intention of potential employees shows companies should focus on employee
    face direction of social corporate responsibility whatever the usage of employ brand -
    Instrumental attributes or employ brand - symbolic attributes. Therefore, the rate of job pursue
    intention would effectively increase. Involving in the implementation of employee’s social
    corporate responsibility activities not only enhanced the social awareness of employees and
    belonging to the company, but also increased the brand image of active company to employees
    and society. This will help the company to enhance the employee brand and attract more talent
    people to join. The research can be the base of the further research and be as a reference to
    companies about implementing the social corporate responsibility and planning strategy of
    human resources management.

    論文摘要.................................................................................................................................... I Abstract .................................................................................................................................... II 目錄......................................................................................................................................... III 圖表目錄................................................................................................................................. IV 第一章 緒論 ........................................................................................................................... 1 第一節 研究背景 ................................................................................................................ 1 第二節 研究動機與目的 .................................................................................................... 2 第二章 文獻探討 ................................................................................................................... 3 第一節 企業社會責任 ........................................................................................................ 3 第二節 雇主品牌 ................................................................................................................ 7 第三節 企業社會責任、雇主品牌與求職意願 .............................................................. 11 第三章 研究方法 ................................................................................................................. 12 第一節 研究架構與假說 .................................................................................................. 12 第二節 研究變項定義與衡量 .......................................................................................... 13 第三節 研究程序 .............................................................................................................. 14 第四節 資料分析與分析方法 .......................................................................................... 15 第四章 研究結果 ................................................................................................................. 16 第一節 敘述性統計 .......................................................................................................... 16 第二節 量表之信度分析 .................................................................................................. 19 第三節 相關係數分析 ...................................................................................................... 20 第四節 研究假說檢驗 ...................................................................................................... 22 第五節 延伸探討 .............................................................................................................. 25 第五章 研究結論與建議 ..................................................................................................... 28 第一節 研究結論 .............................................................................................................. 28 第二節 管理實務意涵 ...................................................................................................... 30 第三節 研究限制與未來建議 .......................................................................................... 32 參考文獻.................................................................................................................................. 33 附錄:研究問卷 ..................................................................................................................... 38

    Aaker, J. (1999). The Malleable Self: The Role of Self-Expression in Persuasion. SSRN
    Electronic Journal.
    Agrawal, R. and Swaroop, P. (2009). Effect of Employer Brand Image on Application
    Intentions of B-School Undergraduates. Vision: The Journal of Business Perspective,
    13(3), pp.41-49.
    Aiman-Smith, L., Bauer, T. and Cable, D. (2001). Are You Attracted? Do You Intend to
    Pursue? A Recruiting Policy-Capturing Study. Journal of Business and Psychology, 16(2),
    pp.219-237.
    Ali, I., Rehman, K., Ali, S., Yousaf, J. and Zia, M. (2010). Corporate social responsibility
    influences, employee commitment and organizational performance. African Journal of
    Business Management, Vol. 4(12), pp.2796-2801.
    Ambler, T. and Barrow, S. (1996). The employer brand. Journal of Brand Management, 4(3),
    pp.185-206.
    Ashforth, B. and Mael, F. (1989). Social Identity Theory and the Organization. The Academy
    of Management Review, 14(1), p.20.
    Avery, D. and Mckay, P. (2006). Target Practice: An Organizational Impression
    Management Approach To Attracting Minority And Female Job Applicants. Personnel
    Psychology, 59(1), pp.157-187.
    Backhaus, K. and Tikoo, S. (2004). Conceptualizing and researching employer branding.
    Career Development International, 9(5), pp.501-517.
    Barber, A. (1998). Recruiting Employees: Individual and Organizational Perspectives.
    Thousand Oaks, Calif.: Sage Publications.
    Barnard, C. (1938). The functions of the executive. Cambridge, Mass.: Harvard University
    Press.
    Baron, R. and Kenny, D. (1986). The moderator-mediator variable distinction in social
    psychological research: Conceptual, strategic, and statistical considerations. Journal of
    Personality and Social Psychology, 51(6), pp.1173-1182.
    Behrend, T., Baker, B. and Thompson, L. (2009). Effects of Pro-Environmental Recruiting
    Messages: The Role of Organizational Reputation. Journal of Business and Psychology,
    24(3), pp.341-350.
    Belt, J. and Paolillo, J. (1982). The Influence of Corporate Image and Specificity of
    Candidate Qualifications on Response to Recruitment Advertisement. Journal of
    Management, 8(1), pp.105-112.
    Bhattacharya, C., Sen, S. and Korschun, D. (2008). Using corporate social responsibility to
    win the war for talent. MIT Sloan Management Review, (49(2), pp.37-44.
    Botha, A., Bussin, M. and De Swardt, L. (2011). An employer brand predictive model for
    talent attraction and retention. SA Journal of Human Resource Management, 9(1).
    Bowen, H. (1953). Social responsibilities of the businessman. Iowa City, Iowa: University of
    Iowa Press.
    Cable, D. and Graham, M. (2000). The determinants of job seekers' reputation perceptions.
    Journal of Organizational Behavior, 21(8), pp.929-947.
    34
    Cable, D. and Judge, T. (1996). Person–Organization Fit, Job Choice Decisions, and
    Organizational Entry. Organizational Behavior and Human Decision Processes, 67(3),
    pp.294-311.
    Cable, D. and Turban, D. (2003). The Value of Organizational Reputation in the Recruitment
    Context: A Brand-Equity Perspective. Journal of Applied Social Psychology, 33(11),
    pp.2244-2266.
    Cable, D., & Turban, D. (2001). Establishing the dimensions, sources and value of job
    seekers employer knowledge during recruitment. In G.R. Ferris (Ed.), Research in
    personnel and human resources management (pp. 115–163). New York: Elsevier Science.
    Carroll, A. (1979). A Three-Dimensional Conceptual Model of Corporate Performance. The
    Academy of Management Review, 4(4), p.497.
    Charbonnier-Voirin, A., Poujol, J. and Vignolles, A. (2016). From value congruence to
    employer brand: Impact on organizational identification and word of mouth. Canadian
    Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration,
    34(4), pp.429-437.
    Charest, J. (2011). Global Talent Risk – Seven Responses. Retrieved February 18, 2011, from
    http://3.weforum.org/docsPS_WEF_GlobalTalentRisk_Report_2011.pdf
    Cheese, P., Thomas, R. and Craig, E. (2007). The talent powered organization. London:
    Kogan Page.
    Christensen Hughes, J. and Rog, E. (2008). Talent management. International Journal of
    Contemporary Hospitality Management, 20(7), pp.743-757.
    Clark, J. (1939). Social control of business. New York: Augustus m Kelley Pubs.
    Cobb-Walgren, C., Ruble, C. and Donthu, N. (1995). Brand Equity, Brand Preference, and
    Purchase Intent. Journal of Advertising, 24(3), pp.25-40.
    Collins, C. and Stevens, C. (2002). The relationship between early recruitment-related
    activities and the application decisions of new labor-market entrants: A brand equity
    approach to recruitment. Journal of Applied Psychology, 87(6), pp.1121-1133.
    Davis, K. (1973). The Case for and Against Business Assumption of Social
    Responsibilities. Academy of Management Journal, 16(2), pp.312-322.
    De Roeck, K. and Delobbe, N. (2012). Do Environmental CSR Initiatives Serve
    Organizations’ Legitimacy in the Oil Industry? Exploring Employees’ Reactions Through
    Organizational Identification Theory. Journal of Business Ethics, 110(4), pp.397-412.
    Donaldson, T. and Preston, L. (1995). The Stakeholder Theory of the Corporation: Concepts,
    Evidence, and Implications. The Academy of Management Review, 20(1), p.65.
    Drucker, P. (1984). Converting Social Problems into Business Opportunities: The New
    Meaning of Corporate Social Responsibility. California Management Review, 26(2),
    pp.53-63.
    Du, S., Bhattacharya, C. and Sen, S. (2007). Reaping relational rewards from corporate
    social responsibility: The role of competitive positioning. International Journal of
    Research in Marketing, 24(3), pp.224-241.
    Edwards, M. (2009). An integrative review of employer branding and OB theory. Personnel
    Review, 39(1), pp.5-23.
    35
    Ellen, P., Webb, D. and Mohr, L. (2006). Building Corporate Associations: Consumer
    Attributions for Corporate Socially Responsible Programs. Journal of the Academy of
    Marketing Science, 34(2), pp.147-157.
    Franca, V. and Pahor, M. (2012). The Strength of the Employer Brand: Influences and
    Implications for Recruiting. Journal of Marketing and Management, 3 (1), pp.78-122.
    Gardner, B. and Levy, S. (1955). The product and the brand. Harvard Business Review,
    pp.33-39.
    Glavas, A. and Godwin, L. (2013). Is the Perception of ‘Goodness’ Good Enough? Exploring
    the Relationship Between Perceived Corporate Social Responsibility and Employee
    Organizational Identification. Journal of Business Ethics, 114(1), pp.15-27.
    Greening, D. and Turban, D. (2000). Corporate Social Performance As a Competitive
    Advantage in Attracting a Quality Workforce. Business & Society, 39(3), pp.254-280.
    Gully, S., Phillips, J., Castellano, W., Han, K. and Kim, A. (2013). A Mediated Moderation
    Model of Recruiting Socially and Environmentally Responsible Job Applicants. Personnel
    Psychology, 66(4), pp.935-973.
    Guthridge,M., Komm, A.B. and Lawson, E. (2008).Making talent a strategic priority.
    McKinsey Quarterly, 1, pp. 49–59.
    Hansen, S., Dunford, B., Boss, A., Boss, R. and Angermeier, I. (2011). Corporate Social
    Responsibility and the Benefits of Employee Trust: A Cross-Disciplinary
    Perspective. Journal of Business Ethics, 102(1), pp.29-45.
    Hayes, A. F. (2013). Introduction to Mediation, Moderation, and Conditional Process
    Analysis. New York: Guilford Publications.
    Heider, F. (1958). Psychology of Interpersonal Relations. Lawrence Erlbaum Associates.
    Highhouse, S., Lievens, F. and Sinar, E. (2003). Measuring Attraction to
    Organizations. Educational and Psychological Measurement, 63(6), pp.986-1001.
    Highhouse, S., Zickar, M., Thorsteinson, T., Stierwalt, S. and Slaughter, J. (1999). Assessing
    Company Employment Image: An Example In The Fast Food Industry. Personnel
    Psychology, 52(1), pp.151-172.
    Homburg, C., Wieseke, J. and Hoyer, W. (2009). Social Identity and the Service–Profit
    Chain. Journal of Marketing, 73(2), pp.38-54.
    Jenny Dawkins (2004). The Public's Views of Corporate Responsibility 2003. MORI, pp.1-9.
    Jurgensen, C. (1978). Job preferences (What makes a job good or bad?). Journal of Applied
    Psychology, 63(3), pp.267-276.
    Kashikar-Rao, M. (2014). Role of CSR in Employer Branding: Emerging Paradigm. Review
    of HRM, (Vol. 3,), pp.1-8.
    Keller, K. (1993). Conceptualizing, Measuring, and Managing Customer-Based Brand
    Equity. Journal of Marketing, 57(1), p.1.
    Kolodinsky, R., Madden, T., Zisk, D. and Henkel, E. (2010). Attitudes About Corporate
    Social Responsibility: Business Student Predictors. Journal of Business Ethics, 91(2),
    pp.167-181.
    36
    Lievens, F. (2007). Employer branding in the Belgian Army: The importance of instrumental
    and symbolic beliefs for potential applicants, actual applicants, and military employees.
    Human Resource Management, 46(1), pp.51-69.
    Lievens, F. and Highhouse, S. (2003). The Relation Of Instrumental and Symbolic Attributes
    To A Company's Attractiveness As An Employer. Personnel Psychology, 56(1), pp.75-102.
    Lievens, F., Decaesteker, C., Coetsier, P. and Geirnaert, J. (2001). Organizational
    Attractiveness for Prospective Applicants: A Person-Organisation Fit Perspective.
    Applied Psychology, 50(1), pp.30-51.
    Lloyd, S. (2002). Branding from the inside out. BRW, 24 (10), pp.64-66.
    Mangleburg, T., Sirgy, M., Grewal, D., Axsom, D., Hatzios, M., Claiborne, C. and Bogle, T.
    (1998). The Moderating Effect of Prior Experience in Consumers' Use of User-Image
    Based versus Utilitarian Cues in Brand Attitude. Journal of Business and Psychology, Vol.
    13(No. 1 (Dec., 1998), pp.101-113.
    ManpowerGroup (2014). The talent shortage continues: how the ever changing role of HR
    can bridge the gap. Available at http://www.manpowergroup.ca/campaigns/talentshortage-
    2014/ (accessed 7 January 2015).
    Martin, G. and Groen-in't-Woud, S. (2011). Employer branding and corporate reputation
    management in global companies: a signalling model and case illustration. London:
    Routledge, pp.87-110.
    Martindale, N. (2010). Think before you leap. Personnel Today, February, pp. 18–46.
    Nishii, L., Lepak, D. and Schneider, B. (2008). Employee Attributions of the "Why" of HR
    Practices: Their Effects on Employee Attitudes and Behaviors, and Customer Satisfaction.
    Personnel Psychology, 61(3), pp.503-545.
    Nunnally, J. (1978). Psychometric theory. New York: McGraw-Hill Book.
    Padgett, D. and Allen, D. (1997). Communicating Experiences: A Narrative Approach to
    Creating Service Brand Image. Journal of Advertising, 26(4), pp.49-62.
    Pezet, E., Poujol, F. and Pignault, A. (2013). Management de la marque employeur.. Paris:
    Dunod.
    Phillips, J. (1998). Effects of realistic job previews on multiple organizational outcomes: A
    meta-analysis. Academy of Management Journal, 41(6), pp.673-690.
    Popovich, P. and Wanous, J. (1982). The Realistic Job Preview as a Persuasive
    Communication. The Academy of Management Review, 7(4), p.570.
    Powell, G. (1984). Effects Of Job Attributes And Recruting Practices On Applicant
    Decisions: A Comparison. Personnel Psychology, 37(4), pp.721-732.
    Prinsloo, K. (2008). Managing people for Competitive Advantage. Master’s Curriculum in
    Leadership, Performance and Change. Johannesburg: University of Johannesburg.
    Ruch, W. (2002). Employer Brand Revolution: a guide to building loyalty in your
    organization. Retrieved January 23, 2007 from http://www.versantsolutions.com.
    Rupp, D., Ganapathi, J., Aguilera, R. and Williams, C. (2006). Employee reactions to
    corporate social responsibility: an organizational justice framework. Journal of
    Organizational Behavior, 27(4), pp.537-543.
    37
    Saks, A. and Ashforth, B. (1997). A Longitudinal Investigation of the Relationships Between
    Job Information Sources, Applicant Perceptions of Fit, and Work Outcomes. Personnel
    Psychology, 50(2), pp.395-426.
    Schwartz, M. and Caroll, A. (2013). Corporate Social Responsibility: A Three-Domain
    Approach. Business Ethics Quaterly, pp.503-530.
    Singhapakdi, A., Vitell, S., Rallapalli, K. and Kraft, K. (1996). The perceived role of ethics
    and social responsibility: A scale development. Journal of Business Ethics, 15(11),
    pp.1131-1140.
    Slaughter, J., Zickar, M., Highhouse, S. and Mohr, D. (2004). Personality Trait Inferences
    About Organizations: Development of a Measure and Assessment of Construct Validity.
    Journal of Applied Psychology, 89(1), pp.85-103.
    Social responsibilities of business corporations. (1971). [New York]: Committee for
    Economic Development, p.15.
    Tajfel, H. (1974). Social identity and intergroup behavior. Social Science Information, 13(2),
    pp.65-93.
    Theurer, C., Tumasjan, A., Welpe, I. and Lievens, F. (2016). Employer Branding: A Brand
    Equity-based Literature Review and Research Agenda. International Journal of
    Management Reviews, 20(1), pp.155-179.
    Turban, D. and Greening, D. (1997). Corporate Social Performance And Organizational
    Attractiveness To Prospective Employees. Academy of Management Journal, 40(3),
    pp.658-672.
    Turban, D. and Keon, T. (1993). Organizational attractiveness: An interactionist perspective.
    Journal of Applied Psychology, 78(2), pp.184-193.
    Turker, D. (2009). Measuring Corporate Social Responsibility: A Scale Development
    Study. Journal of Business Ethics, 85(4), pp.411-427.
    Vlachos, P., Panagopoulos, N. and Rapp, A. (2013). Feeling Good by Doing Good: Employee
    CSR-Induced Attributions, Job Satisfaction, and the Role of Charismatic Leadership.
    Journal of Business Ethics, 118(3), pp.577-588.
    邱毅 (2000)。追求利益或社會責任。經濟前瞻雙月刊,16。
    翁望回 (1987)。企業社會責任與企業正當性之研究。台北市台北:明德基金會生活素
    質中心。
    高希均 (2007)。雄心與良心的地圖。哈佛商業評論中文版,16,138-140。
    陸洛、林惠彥、楊士倫 (2015)。經濟誘因之外-雇主品牌吸引力與員工工作後果之關
    聯。商略學報,7(2),113-128。

    QR CODE