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研究生: 伍錦輝
Chin-hui Wu
論文名稱: 研發管理強度對研發人員工作滿足之影響研究-以信任為干擾變數
The research of relationship between R&D management request intensity and the work satisfaction – as trust a modurating variable
指導教授: 鄭仁偉
Jen-Wei Cheng
口試委員: 李國光
Kwok-kang Li
劉念琪
Nien-chi Liu
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2006
畢業學年度: 94
語文別: 中文
論文頁數: 110
中文關鍵詞:  工作壓力制度管理. 信任 工作滿足研發管理強度 驗証標準 設計標準
外文關鍵詞:  verification standard,  work pressure, administration management.,  work satisfaction, R&D management request intensity,  design standard,  trust
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本研究主要探討台灣電子業研發管理強度對研發人員工作滿足之影響,本研究定義研發管理強度是企業研發主管主動加於研發人員之可控制的管理要求。研發人員的工作滿足是研發主管對管理要求的重要考量因素,本研究希望能了解對研發人員較強的管理要求與研發人員對工作滿足的關係。另一方面,因研發管理的成功與否涉及研發人員的內隱知識,其間的信任關係的強弱是如何影響研發管理強度及工作滿足也是本研究的重要範疇。所以本研究是經由企業對研發人員之設計要求、驗証要求、績效時程要求、人力配置、工作壓力、及制度管理等六部份來評估企業之研發管理強度,並以研發人員對公司的信任、對同事的信任、及對主管的信任來分析信任因素,再以研發人員個人感受的內在滿足、外在滿足、及一般滿足來衡量研發人員的工作滿足狀況。研究結果發現,研發人員的工作滿足是與本研究所定義之研發管理強度中各項目均成正相關的。即企業以適當方式增強研發管理強度時,研發人員的工作滿足程度便愈高,其中也發現當研發人員工作壓力強、研發部門人力配置並不寬裕、研發主管對績效時程要求高等因素很強時仍會增加研發人員的工作滿足。同時信任因素是研發人員工作滿足的更重要基礎,在信任程度較低情形下,更不容易藉研發管理要求來提昇研發人員的工作滿足程度。


This research mainly discusses the influence of R&D management request intensity to R&D employee’s work satisfaction. This research defines the R&D management intensity is the enterprise controllable and request on the R&D employee. In generally, R&D employee’s work satisfaction is an important factor for R&D manager in management decision. Therefore, this research wants to understand the relationship between R&D employee’s work satisfaction and management request intensity. On the other hand, as the success criterior of R&D management is muchly depends on the intrinsic knowledge of R&D employee, the trust relationship between R&D management request intensity and work satisfaction also is our important research category.
Therefore, this research evaluates the R&D design request, verification request, performance & time schedule request, manpower request, work pressure, administration factors in order to establish the level of R&D management request intensity. Then analysises the trust in the aspects of trust to organization, trust to colleague, trust to supervisor. Finally, this research determine the R&D employee’s work satisfaction by intrinsic satisfaction, extrinsic satisfaction, and general satisfaction.
The result of this study discovers that the R&D employee’s work satisfaction is in positive correlation to the define factors of this research in R&D management request intensity. It indicates that the higher the acceptable management request intensity in enterprise, the higher of R&D employee’s work satisfaction. This research also discovers that there is still in high work satisfaction when R&D employee are in higher work pressure, shortage of manpower, strongly request on performance and time schedule. At the mean time, this research also discovers that the trust is a much higher important factor to R&D employee’s work satisfaction, when there is in low level of trust, there is difficult to increase the work satisfaction effectively by increasing the R&D management request intensity.

中文摘要I ABSTRACTII 誌謝III 目 錄IV 表目錄VI 圖目錄VII 第一章 緒論1 第一節研究背景與動機1 第二節研究問題3 第三節研究目的3 第二章 文獻探討4 第一節研發管理對企業的重要性4 第二節  研發管理的組織運作6 一、研發管理的特性6 二、研發部門的組織管理11 三、研發管理內容13 第三節  研發管理強度24 第四節工作滿足25 一、工作滿足之定義25 二、工作滿足之相關理論28 三、影響工作滿足的因素32 第五節信任35 一、社會性交換與經濟性交換35 二、主管部屬交換理論35 三、部屬對主管的信任36 四、對公司信任的概念36 五、信任之條件彙整37 六、信任的干擾效果40 第三章 研究設計41 第一節研究架構41 第二節研究假設43 第三節研究變數定義與測量45 一、研究管理強度變項45 二、組織信任變項46 三、工作滿足變項47 四、問卷設計架構48 第四節  研究對象50 第五節  研究樣本的選擇50 第六節  資料收集及分析方法50 第四章 實証研究結果52 第一節回收樣本結構52 第二節問卷信度與效度分析56 一、信度分析56 二、效度分析57 三、描述性統計分析60 四、各因子間相關係數表62 五、研究假設檢定64 第三節 各研究因子與工作滿足之影響關係88 一、信任與研發管理強度的相互關係88 二、信任對工作滿足的影響90 三、各研究因子對工作滿足的影響程度93 第五章 結論94 第一節研究結論94 第二節管理意涵95 第三節  研究限制98 第四節  後續研究建議100 參考文獻101 中文部份101 英文部分102 附錄107

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