本研究採用混合模糊多準則決策（MCDM）方法評估台灣的智慧教育產品。基於相關文獻綜述和專家建議，本研究以 BOCR 主準則（利益，機會，成本和風險）及其15個次準則。結果顯示利益 (Benefits) 是最重要的主準則，而最重要的子準則為「用戶學習價值 (Learning value for user)」。在綜合整體權重方面，整合式智慧教育教室 (Smart education classroom system) 為最重要的方案。本研究以敏感性分析檢驗DFANP研究結果是否穩定，結果顯示數位人才培訓服務 (Cloud online courses of professionals) 會擊敗智慧教育教室成為最佳方案，若需求方更重視使用利益與未來潛在科技運用機會，則數位人才培訓服務會變成最穩妥的方案。最後根據VIKOR（VlseKriterijumska Optimizacija I Kompromisno Resenje）法來選擇方案，結果表示需求方傾向以「數位人才培訓服務 (Cloud Online Courses of Professionals)」為最適當策略。

This study utilizes the hybrid fuzzy Multiple Criteria Decision Making (MCDM) approach to evaluate smart education products in Taiwan. In terms of its research structure, both qualitative and quantitative indicators are selected based on a literature review and expert suggestions related to fifteen sub-criteria under the BOCR (Benefits, Opportunities, Costs and Risks) criteria. In addition, the MCDM methods adopted in this study include the DFANP (Fuzzy Analytic Network Process based on DEMATEL) method used to calculate and analyze the causal weights of the evaluation indicators. Furthermore, sensitivity analysis is applied to the DFANP results, since changes in the weights of different alternatives can confirm whether the ranking of alternatives will be stable or not. The empirical results reveal that Benefits is the most important aspect, and the most important sub-criterion is “Learning value for user” for campuses. Finally, the results of the analysis of the VIKOR (VlseKriterijumska Optimizacija I Kompromisno Resenje) method indicate that the main strategy on the demand side is “Cloud Online Courses of Professionals”.

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