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研究生: 柯雅云
YA-YUN KE
論文名稱: 社群媒體倦怠因素及影響-以用戶參與品牌社群為例
Antecedents and Consequences of Social Media Fatigue: The Case of Online Brand Community Engagement
指導教授: 林孟彥
Meng-Yen Lin
口試委員: 呂志豪
Shih-Hao Lu
張淑婷
Shu-Ting Chang
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 85
中文關鍵詞: 品牌社群線上品牌參與社群媒體倦怠資訊過載感知異質
外文關鍵詞: Online brand community, Online brand engagement, Social media fatigue, Information overload, Perceived heterogeneity
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  • 在日常生活中社群媒體越來越不可或缺,人們使用社群媒體來進行交流互動,品牌也利用社群媒體來行銷宣傳。然而,過度使用情況下,可能會導致用者產生疲累及壓力,對身心造成負面影響,這種負面影響可稱作為社群媒體倦怠。過去研究中,社群媒體倦怠通常在探討用戶參與自身經營的社群,與朋友進行社交互動時,會因哪些因素而產生社群媒體倦怠。此篇研究將著重在品牌建立的社群,以參與品牌社群進行討論,了解用戶進行參與時,因哪些品牌因素,產生社群媒體倦怠,產生後,會採取哪些行為以減緩倦怠及負面影響。


    With the Interest being advanced, social media becomes more indispensable in human beings’ live. Not only do users make use of social media to communicate and connect with others, but brands take advantage of social media in order to promote, advertise and increase its fame. However, brands overuse social media, which may cause users getting negative impacts, such as tiredness, anxiety, pressure, and so on. Those negative phenomena are called social media fatigue. In previous studies, social media fatigue was discussed in the self-engagement just like browsing friends’ posts, uploading the latest news, sharing information, and chatting with friends. Those studies tried to clarify whether users could get social media fatigue when doing self-engagement in social media. As a result, the paper differs from previous studies. It will focus on online brand community engagement, explore situations when users engage in online brand communities, and figure out what factors made by brands may result in users’ social media fatigue.

    摘要 I Abstract II 目錄 III 圖目錄 V 壹 緒論 1 貳 文獻回顧 1 一 品牌社群參與 1 二 社群媒體倦怠 2 參 研究方法 3 一 深度訪談 3 二 訪談對象及過程 3 三 訪談大綱 4 四 資料分析 4 肆 研究結果 4 一 資訊過載 5 (一) 過度更新發文 5 (二) 資訊重複 5 二 資訊價值 6 (一) 圖文誇大 6 (二) 內文空乏 6 三 廣告因素 7 (一) 廣告侵入 7 (二) 廣告枯乏 8 (三) 代言人反感 8 四 感知異質 9 (一) 種族偏頗 9 (二) 政治議題 10 (三) 免費轉付費 10 伍 結論、討論與建議 11 一 結論與討論 11 二 管理意涵 12 三 研究限制與未來研究 12 參考文獻 13 一 中文文獻 13 二 英文文獻 13 附錄一 受訪者1 17 附錄二 受訪者2 19 附錄三 受訪者3 21 附錄四 受訪者4 22 附錄五 受訪者5 24 附錄六 受訪者6 25 附錄七 受訪者7 27 附錄八 受訪者8 29 附錄九 受訪者9 31 附錄十 受訪者10 32 附錄十一 受訪者11 34 附錄十二 受訪者12 35 附錄十三 受訪者13 36 附錄十四 受訪者14 37 附錄十五 受訪者15 38 附錄十六 受訪者16 40 附錄十七 受訪者17 42 附錄十八 受訪者18 44 附錄十九 受訪者19 46 附錄二十 受訪者20 48 附錄二十一 受訪者21 50 附錄二十二 受訪者22 53 附錄二十三 受訪者23 55 附錄二十四 受訪者24 57 附錄二十五 受訪者25 59 附錄二十六 受訪者26 61 附錄二十七 受訪者27 64 附錄二十八 受訪者28 66 附錄二十九 受訪者29 69 附錄三十 受訪者30 71 附錄三十一 受訪者31 73 附錄三十二 受訪者32 75 附錄三十三 受訪者33 77

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