近數十年來整建產業蓬勃發展，然而卻缺乏一套產業發展的整合機制，導致產業走向小規模及零散之經營情況，再者，整建廠商間的價格競爭、整建廠商與顧客間的資訊不對稱、整建廠商缺乏統一之企業服務模式以及就近服務之地區性考量等因素造就消費糾紛的產生，而顧客端在尋求整建廠商之專業協助時，缺乏一套系統化評估機制，整建廠商所提出之專業技術或服務能否滿足自身所提出之整建需求，促使整建廠商之服務能獲得較高的顧客滿意度且顧客能享受愉悅的消費過程，本論文所提出的整建廠商評選法是以站在顧客端的立場而言，如何在眾多整建廠商間評選出顧客所體認的優良整建廠商，整建廠商服務品質能滿足顧客需求與期許。
綜上所述，品質機能展開(QFD)為一種確保顧客需求皆能滿足，且依序轉換到整建廠商評選階段的結構化方法論，採用邏輯方法並可以有效地解決多變數決策問題，以決定如何運用可用資源以最佳的方法來實現顧客的需求，根據顧客的心聲(需求)來評估整建廠商，並進一步增加顧客滿意度及減少評選時間。但是，QFD有其侷限性，如：整建廠商評選準則可能的問題點未能事先評估及整合然而QFD 在運作過程中，具有許多主觀的評估，或在專家評選過程中，意見表達上隱含模糊性或不明確性；造成在評選過程中無法發揮應有的效益，這些不精確的資訊不適用傳統的量化方法，需要透過顧客需求轉換成模糊語意來解讀，則可避免錯失或誤判訊息的屬性。因此，本論文以品質機能展開法（QFD）結合模糊理論（Fuzzy logic）提出一個整合顧客需求端與整建廠商技術品質為考量的系統化評估方法論，以QFD建立顧客與整建廠商間的溝通管道，應用模糊理論擷取顧客之需求，應用此模糊品質機能展開法（FQFD）評估模式，找出符合顧客需求的最適切整建廠商。

The Refurbishment industry has been flourishing for decades, but it lacks a reasonable evaluation system for industry development. These phenomena result in a trend of a loose and small-scale industry. Most contractors build their business on price competition, and information asymmetry. Owing to the aforementioned, the system of refurbishment industry appears to be unsound. Theerefore, the process of seeking for the eligible contractors seems to be difficult and full of risk. This paper proposes a systematic method based on Fuzzy and Quality Function Deployment（QFD） to solve these problems.
FQFD is an evaluation method assuring the customers requirements being fulfilled. It can transform customers’ needs into quantifiable fuzzy number to reach the optimal decision. Using FQFD can greatly enhance customers’ satisfaction and reduce the assessment time. Though QFD has its limit in process, for example, decision makers’ subjectivity, fuzzy meaning, and uncertainty. However, communication between the customers and contractors by FQFD still seems to be better than traditional evaluation methods regardless of the numbered flaws.

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