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研究生: 廖浩宇
Hao-Yu Liao
論文名稱: 樂齡族對社交輔助機器人的感知及接受度
A Study on the Elderly’s Perception and Acceptance of Socially Assistive Robot
指導教授: 董芳武
Fang-Wu Tung
口試委員: 唐玄輝
Hsien-Hui Tang
林廷宜
Ting-Yi Lin
學位類別: 碩士
Master
系所名稱: 設計學院 - 設計系
Department of Design
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 141
中文關鍵詞: 社交輔助機器人樂齡族接受度功能性人-機器人互動
外文關鍵詞: socially assistive robot, elderly people, acceptance, functionality, human-robot interaction
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面對現代老化的問題,社交輔助機器人被認為具有潛力於日常生活中支持樂齡族,協助其順利在家安老、活躍老化。然而樂齡族是否能接受並於生活中使用社交輔助機器人?社交輔助機器人於樂齡族生活中的功能定位為何?本研究旨在探討樂齡族對於社交輔助機器人的接受度及影響接受度之因素,此外以高認知需要之工具型日常活動及精神型日常活動相關功能作為範疇,探索樂齡族對社交輔助機器人功能之偏好與原因。
本研究招募三十一位樂齡族作為受測者。本研究使用兩個方法傳遞情境以探索主題:於實驗中納入機器人原型為刺激物,樂齡族於九個互動情境下與機器人互動;實驗中亦使用故事版方法作為輔助。樂齡族將填寫問卷、勾選功能列表,以此獲取樂齡族對於社交輔助機器人之接受度及其功能之偏好相關之量化數據。質化資料則根據受訪者之訪談內容整理並進一步編碼,以闡述樂齡族對於接受機器人及其功能偏好與否之原因。
綜合分析結果發現樂齡族對於機器人持正面態度且有一定接受程度,感知有用性、感知易用性及感知愉悅性對於使用意圖具影響力。「語音操控方便省時」、「感覺像與人互動」為對機器人有使用意圖者提及最多的原因。樂齡族偏好提供娛樂、輔助獲取資訊、監測居家安全、資料收集、智慧家庭類別功能,一半受訪者認為機器人得在日常生活中的扮演小幫手、秘書的角色。最後基於研究結果,本研究針以樂齡族為服務對象之社交輔助機器人提出四點設計建議,並進一步對於社交輔助機器人功能給予開發建議。


Encountering the problems of aging nowadays, socially assistive robots (SAR) are considered potential to support the elders in daily basis and help them achieve active aging at home. Two issues are brought up to be concerned: First of all, would the elders be willing to include SAR in daily life. Secondly, which functions of SAR would the elders prefer the most; in other words, what kind of role do the elders think SARs could play in their daily life? This paper aims to explore the elderly's perception and acceptance of socially assistive robot. Furthermore, the elders' preference of functions of SAR is explored, which are related to high cognitive demanded instrumental activities of daily living (IADLs) and enhanced activities of daily living (EADLs).
A total of 31 elders were recruited. The experiment was conducted via two methods. The robot prototype was used as stimulus, and the elders interacted with the robot under 9 scenarios; storyboard method was also used in experiment. The elders were asked to complete the questionnaires which provided the quantitative data related to the elders' perception and acceptance of SAR and their preference of functions of SAR. Qualitative data assessed from the interview were coded and analyzed to explain whether the elders accept SAR and their preference of functions of SAR.
The result shows that the elders hold positive attitude to the acceptance of SAR, and perceived usefulness, perceived ease of use and perceived enjoyment are found to influence the elders' intention to use SAR. The convenience of verbally controlling SAR and similarity of actual person interaction are two predominant reasons contributing to the elders' intention to use SAR. "Entertainment", "home safety monitoring ", "data collecting", "smart home" are the more preferred functions, and half of the participants think that SAR could possibly become an assistant in their daily life. Based on the result, 4 suggestions about the design of SAR were concluded, and advice about the future development of the functions of SAR was further given.

第一章 緒論 15 1.1 研究背景 15 1.2 研究動機 16 1.3 研究目的 17 1.4 研究範圍 18 1.5 研究流程 18 第二章 文獻探討 20 2.1社交輔助機器人 20 2.2科技接受度 21 2.2.1科技接受度概述 21 2.2.2影響使用意圖的因素 22 2.2.3小結 24 2.3社交輔助機器人功能性 24 2.3.1機器人功能性研究概述 24 2.3.2功能類別 26 2.3.3小結 30 第三章 研究方法 32 3.1研究架構與流程 32 3.2實驗設計 33 3.2.1受測者 34 3.2.2機器人原型 34 3.2.3原型互動情境 34 3.2.4科技接受度問卷 35 3.2.5實驗流程 36 第四章 研究結果與分析 39 4.1受測者資料敘述統計 39 4.2數據結果分析 40 4.2.1信度與效度 40 4.2.2機器人科技接受度分析 41 4.2.2.1多元回歸分析 41 4.2.2.2性別差異分析 44 4.2.3功能偏好分析 45 4.2.3.1原型互動 45 4.2.3.2故事版方法 49 4.3訪談結果分析 51 4.3.1機器人及功能偏好 56 4.3.1.1對機器人具偏好之原因 56 4.3.1.2對機器人不具明確偏好之原因 60 4.3.1.3對功能無明確偏好之共同原因 62 4.3.1.4提醒 67 4.3.1.5輔助獲取資訊 70 4.4.1.6提供娛樂 73 4.3.1.7提供社交陪伴 74 4.3.1.8輔助學習 77 4.3.1.9監測居家安全 79 4.3.1.10輔助健康管理 81 4.3.1.11輔助管理物品 83 4.3.1.12智慧家庭 84 4.3.1.13感官輔助 86 4.3.1.14提供社交媒介 87 4.3.1.15輔助參與社交活動 88 4.3.1.16輔助參與宗教活動 89 4.3.1.17輔助運動 90 4.3.1.18資料收集 92 4.3.1.19鼓勵與勸導 95 4.3.2愉悅感 97 4.3.3信任感 104 4.3.4日常生活定位 108 第五章 討論 111 5.1樂齡族對機器人之感知與接受度 111 5.2樂齡族對機器人功能之偏好 113 5.3設計建議 114 5.3.1機器人設計建議 114 5.3.2功能設計建議 118 5.4研究限制 120 5.5未來研究建議 120 第六章 參考文獻 122 第七章 附錄 130

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