簡易檢索 / 詳目顯示

研究生: 廖秀莉
Hsiu-Li Liao
論文名稱: 影響線上學習網站採用與繼續使用之因素研究
Factors influencing the adoption and continued use of e-learning websites
指導教授: 盧希鵬
Hsi-Peng Lu
口試委員: 周宣光
Shrane-Koung Chou
陳鴻基
Houn-Gee Chen
翁崇雄
Chorng-Shyong Ong
楊亨利
Heng-Li Yang
學位類別: 博士
Doctor
系所名稱: 管理學院 - 資訊管理系
Department of Information Management
論文出版年: 2008
畢業學年度: 96
語文別: 英文
論文頁數: 93
中文關鍵詞: 線上學習創新特質知覺科技接受模型先前經驗科技使用
外文關鍵詞: E-learning, perception of innovation characteristics, technology acceptance model, prior experience, technology adoption
相關次數: 點閱:350下載:1
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報

隨著科技的進步,新興媒體網際網路的興起,為傳統學習活動帶來相當大的衝擊。線上學習網站除做為傳統教學的課後補強,也可成為企業教育訓練之用,更可以是終身學習的管道,但僅有少數的上網人口其上網的目的為學習,如何吸引線上使用者上網學習是各界亟待突破的困境。本研究之研究目的主要有三:(一)驗證創新擴散理論解釋與預測使用者對於線上學習網站使用的適切性。(二)探討影響學習者使用線上學習網站的因素。(三)有無線上學習網站使用經驗者影響其使用學習網站的因素是否具有差異。(四)比較科技接受模型與創新採用模型的解釋力。
本研究的驗證過程是以實驗的方式進行驗證,實驗的系統為本研究以資策會教育訓練處之e-learning平台所開發之線上學習網站。研究結果發現使用者對於線上學習網站的相容性知覺與相對利益知覺為主要影響使用意向的因素,透過使用意向的傳遞進而影響實際使用。有線上學習網站使用經驗的學習者影響其使用意願的因素為相容性知覺與確認結果知覺,而無線上學習網站使用經驗的學習者之使用意願影響因素為相容性知覺、形象知覺以及相對利益知覺。本研究因此建議使用經驗應該納入在線上學習網站採用的考量。創新採用模型的解釋力些微高於科技接受模型,本研究之研究結果將作為數位學習產業之行銷活動與後續研究之參考。


With the advent of e-learning technologies in the past decade, the accessibility of training, teaching, and learning has drastically increased. The challenge for the education enterprise now is how to attract learners to their e-learning services. In this study, a technology adoption model is developed to predict the users’ intention of adoption and their continued use behavior. The results show significant evidence in support of the hypothesis. The findings indicate that perceptions of relative advantage and compatibility are significantly related to users’ intention to use e-learning. Also, the intention is significantly related to their actual use of e-learning. Furthermore, the technology adoption of learners with prior e-learning experience is different from those without prior e-learning experience. This work also identifies which model supports a more explanation of variance in the e-learning context. Both TAM (Technology Acceptance Model, TAM) and PCI (Perception of innovation characteristics, PCI) antecedents are investigated in the same context of an e-learning website. Experimental results demonstrate that the PCI constructs explain slightly more variance in users’ intentions of continued use than TAM antecedents. The PCI adoption model provides increasingly rich information concerning the continued use of e-learning website. These findings may contribute to deeper understanding of e-learning users’ perceptions in terms of adoption and continued use behavior.

1. INTRODUCTION 7 1.1 BACKGROUND AND MOTIVATION 7 1.2 RESEARCH PURPOSES AND QUESTIONS 10 1.3 ORGANIZATION OF THE DISSERTATION 11 2. THEORETICAL BACKGROUND AND RESEARCH MODEL 12 2.1 PERCEPTIONS OF INNOVATION CHARACTERISTICS 12 2.2 PERCEPTIONS OF INNOVATION CHARACTERISTICS AND INTENTION OF USE 14 2.3 PRIOR EXPERIENCE, PERCEPTIONS OF INNOVATION, AND INTENTION TO USE 25 2.4 THE TECHNOLOGY ACCEPTANCE MODEL (TAM) 29 2.5 TAM VERSUS PCI 43 3. STUDY 1:THE ROLE OF EXPERIENCE AND INNOVATION CHARACTERISTICS IN THE ADOPTION AND CONTINUED USE OF E-LEARNING WEBSITES 44 3.1 THE RESEARCH MODEL 44 3.2 CHARACTERISTICS OF THE SAMPLE AND STUDY CONTEXT 47 3.3 INSTRUMENT DEVELOPMENT 49 3.4 MEASURES 49 3.5 ANALYSIS AND RESULTS 52 4. STUDY 2: RICHNESS VERSUS PARSIMONY ANTECEDENTS OF TECHNOLOGY ADOPTION MODEL FOR E-LEARNING WEBSITES 59 4.1 CHARACTERISTICS OF THE SAMPLE AND STUDY CONTEXT 59 4.2 INSTRUMENT DEVELOPMENT 60 4.3 ANALYSIS AND RESULTS 61 4.3.1 MEASUREMENT MODEL 61 4.3.2 STRUCTURAL MODEL 65 5. CONCLUSION AND DISCUSSION 67 APPENDIX : ITEMS AND SCALES 70 REFERENCES 77 VITA AND PUBLICATIONS 87

Agarwal, R & Prasad, J., “The role of innovation characteristics and perceived voluntariness in the acceptance of information technologies,” Decision Sciences, 28(3), 1997, p.557-582.
Ajzen, I., “Attitudes, Traits, and Actions: Dispositional Predictions of Behavior in Personality and social psychology,” Advances in experimental social psychology, 20, 1987, 1-64.
Alam, S. S., Khatibi, A., and Ahmad, M. I. S., and Ismail, H. B., “Factors affecting e-commerce adoption in the electronic manufacturing companies in Malaysia,” International Journal of Commerce & Management, 17(1/2), 2007, p.125-139.
Alshare, K., Kwun, O., and Grandon, E. E., “Determinants of Instructors’ Intentions to Teach Online Courses: a Cross-Cultural Perspective,” Journal of Computer Information Systems, 46(3), 2006, p.87-95.
Andrew, B. J., and Hubona, G. S., “The mediation of external variables in the technology acceptance model,” Information & Management, 43(6), 2006, p.706-717.
Bagozzi, R.P. and Y. Yi., “On the evaluation of structure equations models,” Academic of Marketing Science, 16, 1988, p.76-94.
Bhattacherjee, A., and Hikmet, N., “Physicians' resistance toward healthcare information technology: a theoretical model and empirical test,” European Journal of Information Systems, 16(6), 2007, p.725-737.
Cappel, J. and R. Hayen., “Evaluating E-learning: A Case Study,” Journal of Computer Information Systems, 44(4), 2004, p.49-56.
Castaneda, J. A., Francisco, M. L., and Luque, T., “Web Acceptance Model (WAM): Moderating effects of user experience,” Information & Management, 44(4), 2007, p.384-396.
Chang, S. C. and Tung, F. C., “An empirical investigation of students’ behavioural intentions to use the online learning course websites,” British Journal of Educational Technology, 39(1), 2008, p.71.
Chen, H. Y., and Zhou, S. L., The 2005 analysis of user behavior on Internet in Taiwan, Market Intelligence Center, 2005, p.5-6.
Chong, S., and Pervan, G., “Factors Influencing the Extent of Deployment of Electronic Commerce for Small-and Medium-Sized Enterprises,” Journal of Electronic Commerce in Organizations, 5(1), 2007, p.1-29.
Claycomb, C., Iyer, K., and Germain, R., “Predicting the level of B2B e-commerce in industrial organizations”, Industrial Marketing Management, 34(3), 2005, p.221-235.
Cronbach, L. J., Essentials of psychological testing, New York: Harper and Row, 1970.
Cyr, D., Head, M., and Ivanov, A., “Design aesthetics leading to m-loyalty in mobile commerce,” Information & Management, 43(8), 2006, p.950-963.
Davis, F. D., “User Acceptance of Information Technology: System Characteristics, User Perceptions and Behavioral Impacts,” International Journal of Man-Machine Studies, 38(3), 1993, p.475-487.
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R., “User acceptance of computer technology: A comparison of two theoretical models,” Management Science, 35(8), 1989, p.982-1003.
Douglas, D. E., and Vyver, G. V. Der., “Effectiveness of e-learning course materials for learning database management systems: an experimental investigation,” Journal of Computer Information Systems, 44(4), 2004, p.41-48.
Fazio, R. H., “On the power and functionality of attitudes: the role of attitude accessibility,. in A. R. Pratkanis, S. J. Breckler, and A. G. Greenwald (Eds). Attitude structure and Function, Lawrence Erlbaum Associates, Hillsdale, 1989.
Flood, G., “Make it specific,” Human Resources, 2006, p.64-66.
Fuller, R. M., Vician, C., and Brown, S. A., “E-learning and Individual Characteristics: the Role of Computer Anxiety and Communication Apprehension,” Journal of Computer Information Systems, 46(4), 2006, p.103-115.
Gong, M., Xu, Y., and Yu, Y., “An Enhanced Technology Acceptance Model for Web-Based Learning,” Journal of Information Systems Education, 15(4), 2004, p.365-374.
Ha, Imsook, Yoon, Youngseog, and Choi, Munkee, “Determinants of adoption of mobile games under mobile broadband wireless access environment,” Information & Management, 44(3), 2007, p.276-286.
Hansen, Torben, “Consumer adoption of online grocery buying: a discriminant analysis”, International Journal of Retail & Distribution Management, 33(2/3), 2005, p.101-121.
Han, S. M., “The e-learning development of high education in Taiwan,” Available online at http://tw.sun.com/ERC2005/files/K4.pdf, 2005 (accessed 23 October 2006).
Hashem, G., and Tann, J., “The Adoption of ISO 9000 Standards within the Egyptian Context: A Diffusion of Innovation Approach,” Total Quality Management & Business Excellence, 18(6), 2007, p.631-646.
Hernandez, J. M. C. and Mazzon, J. A., “Adoption of internet banking: proposition and implementation of an integrated methodology approach”, The International Journal of Bank Marketing, 25(2), 2007, 72-89.
Huang, Z., and Cappel, J. J., “Assessment of a Web-Based Learning Game in an Information Systems Course,” Journal of Computer Information Systems, 45(4), 2005, p.42-49.
Ilie, V., Slyke, C. V., Green, G., and Lou, H., “Gender Differences in Perceptions and Use of Communication Technologies: A Diffusion of Innovation Approach”, Information Resources Management Journal, 18(3), 2005, p.13-31.
Jurison, Jaak, “Perceived value and technology adoption across four end user groups,” Journal of End User Computing, 12(4), 2000, p.21-28.
Pope, J., “E-learning firm sparks controversy with software patent,” The Washington Post, A7, 2006.
Karayanni, D. A, “Web-shoppers and non-shoppers: Compatibility, relative advantage and demographics”, European Business Review, 15(3), 2003, p.141-152.
Kolodinsky, J. M, Hogarth, J. M, and Hilgert, M. A, “The adoption of electronic banking technologies by US consumers”, The International Journal of Bank Marketing, 22(4/5), 2004, 238-259.
Lee, Y. C., “An empirical investigation into factors influencing the adoption of an e-learning system,” Online Information Review, 30(5), 2006, p.517-542.
Lewis, N. J and Orton, P., “The five attributes of innovative e-learning,” Training & Development, 54(6), 2000, p.47-51.
Liaw, S. S., “Investigating students’ perceived satisfaction, behavioral intention, and effectiveness of e-learning: A case study of the Blackboard system,” Computers & Education, In Press, Corrected Proof, Available online 22 October 2007.
Lin, H. F., “Empirically testing innovation characteristics and organizational learning capabilities in e-business implementation success,” Internet Research, 18(1), 2008, p.60-73.
Lin, H. F., “Impact of organizational support on organizational intention to facilitate knowledge sharing,” Knowledge Management Research & Practice, 4(1), 2006, 26-35.
Lin, H. F. and Lee, G. G., “Effects of socio-technical factors on organizational intention to encourage knowledge sharing,” Management Decision, 44(1), 2006, p.74-88.
Lin, H. F., and Lee, G. G., “Effects of socio-technical factors on organizational intention to encourage knowledge sharing”, Management Decision, 44(1), 2006, 74-88.
Liu, L. P., and Ma, Q. X., “The impact of service level on the acceptance of application service oriented medical records,” Information & Management, 42(8), 2005, p.1121-1135.
Liu, L. P., and Ma, Q. X., “Perceived System Performance: A Test of an Extended Technology Acceptance Model,” Database for Advances in Information Systems, 37(2/3), 2006, p.51-59.
Livari, Juhani, “Factors affecting perceptions of CASE effectiveness”, European Journal of Information Systems, 4(3), 1995, p.143-158.
Matthew L. Meuter, M. J. B., Ostrom, A. L., and Brown, S. W., “Choosing Among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies,” Journal of Marketing, 69, 2005, p.61-83.
Mills, R. J., Lawless, K. A., and Pratt, J. A., “Training Group of End Users: Examining Group Interactions in a Computer-Based Learning Environment,” Journal of Computer Information Systems, 46(3), 2006, p.104-109.
Molesworth, M., and Suortti, J. P., “Buying cars online: The adoption of the Web for high-involvement, high-cost purchases,” Journal of Consumer Behaviour, 2(2), 2002, p.155-168.
Moore, G. C. & Benbasat, I., “Development of an instrument to measure the perceptions of adopting an information technology innovation,” Information Systems, 2(3), 1991, p.192-222.
Lee, M. G., “Profiling students’ adaptation styles in Web-based learning,” Computers & Education, 36(2), 2001, p.121-132.
Nabeel A. Q., “An empirical investigation of a usage model of e-commerce technologies in small businesses in New Zealand: theory extension and implications”, International Journal of Electronic Business, 5(1), 2007, p.42-59.
Ndubisi, N. O., “Factors of online learning adoption: a comparative juxtaposition of the theory of planned behaviour and the technology acceptance model,” International Journal on ELearning, 5(4), 2006, p.571-591.
Neter, J., Wasserman, W., dc Kutner, M. H., Applied linear statistical models, Homewood, IL: Irwin, 1985.
Ngai, E.W.T., Poon, J.K.L., and Chan, Y.H.C., “Empirical examination of the adoption of WebCT using TAM,” Computers & Education, 48(2), 2007, p.250-267.
Ong, C. S. and Lai, J. Y., “Gender differences in perceptions and relationships among dominants of e-learning acceptance,” Computers in Human Behavior, 22(5), 2006, p.816-829.
Palvia, S.C., “Effectiveness of Asynchronous and Synchronous Modes for Learning Computer Software for Endusers: an Experimental Investigation,” Journal of Computer Information Systems, 41(2), 2000, p.99-109.
Prescott, M. B., “Understanding the Internet as an innovation,” Industrial Management & Data Systems, 97(3), 1997, p.119-132.
Raaij, E. M. v. and Schepers, J. J.L., “The acceptance and use of a virtual learning environment in China,” Computers & Education, 50(3), 2008, p.838-852.
Ramamurthy, K (Ram), Sen, A., and Sinha, A. P, “An empirical investigation of the key determinants of data warehouse adoption,” Decision Support Systems, 44(4), 2008, p.817.
Roca, J. C., and Gagne, M., “Understanding e-learning continuance intention in the workplace: A self-determination theory perspective,” Computers in Human Behavior, 24(4), 2008, p.1585-1604.
Rogers, E. M., Diffusion of innovations, New York: The Free Press, 1983.
Rogers, E. M., Diffusion of Innovations, New York: The Free Press, 1995.
Roger E. M., Diffusion of innovations, New York; The Free Press, 5th Edition, 2003.
Sahu, G P, and Gupta, M P, “Users' Acceptance of E-Government: A Study of Indian Central Excise,” International Journal of Electronic Government Research, 3(3), 2007, p.1-20.
Seyal, A. H, and Rahman, M. N. A., “A preliminary investigation of e-commerce adoption in small & medium enterprises in Brunei”, Journal of Global Information Technology Management, 6(2), 2003, p.6-26.
Slyke, C. V., Bélanger, F., and Sridhar, V., “A Comparison of American and Indian Consumers Perceptions of Electronic Commerce”, Information Resources Management Journal, 18(2), 2005, p.24-40.
Slyke, C. V., Lou, H, and Day, J., “The impact of perceived innovation characteristics on intention to use groupware,” Information Resources Management Journal, 15(1), 2002, p.5-12.
Slyke, C. V., Ilie, V., Lou, H., and Stafford, T., “Perceived critical mass and the adoption of a communication technology,” European Journal of Information Systems, 16(3), 2007, p.270~283.
Slyke, V., Belanger, F., and Comunale, C., “Factors influencing the adoption of web-based shopping: the impact of trust,” Database for Advances in Information Systems, 35(2), 2004, p.32-46.
To, M. L and Ngai, Eric W T, “The Role of Managerial Attitudes in the Adoption of Technological Innovations: An Application to B2C E-Commerce”, International Journal of Enterprise Information Systems, 3(2), 2007, p.23-32.
Tornatzky, L. and Fleischer, M., The Processes of Technological Innovation, Lexington Books, New York, 1990.
Tornatzky, L.J., and Klein, K. J., “Innovation characteristics and innovation adoption-implementation: A meta-analysis of findings”, IEEE Transactions on Engineering Management, 29(1), 1982, p.28-45.
Tsai, M. T., and Su, W., “The impact of cognitive fit and consensus on acceptance of collaborative information systems,” The Business Review, 8(2), 2007, p.184-190.
UDN, “E-learning Market Grow Fast in Global Chinese Market,” Available online at: http://udn.com/NEWS/NATIONAL/NAT4/3120102.shtml, 2006 (accessed 21 March 2006).
So, W C M., Wong, T N D., and Sculli, D., “Factors affecting intentions to purchase via the internet,” Industrial Management & Data Systems, 105(9), 2005, p.1225-1234.
Wild, R. H, Griggs, K. A, and Downing, T., “A framework for e-learning as a tool for knowledge management,” Industrial Management & Data Systems, 102(7), 2002, p.371-380.
Yi, M. Y, Fiedler, K. D, and Park, J. S, “Understanding the Role of Individual Innovativeness in the Acceptance of IT-Based Innovations: Comparative Analyses of Models and Measures”, Decision Sciences, 37(3), 2006, p.393-426.
Zaltman, G., Duncan, R., & Holbek, J., Innovations and organizations, 1973, New York: Wiley.
Zhu, K., Dong, S., Xu, S. X., and Kraemer, K. L, “Innovation diffusion in global contexts: determinants of post-adoption digital transformation of European companies,” European Journal of Information Systems, 15(6), 2006, p.601-616.
Zorica, N. B., and Godschalk, D. R., “Human factors in adoption of geographic information systems: A local government case study,” Public Administration Review, 56 (6), 1996, p.554-567.

無法下載圖示
全文公開日期 2038/07/30 (校外網路)
全文公開日期 2038/07/30 (國家圖書館:臺灣博碩士論文系統)
QR CODE