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研究生: 洪佳瑩
Jia-Ying Hung
論文名稱: 以社會影響因素探討台灣年長者對智慧家庭之使用與接受度
The Use and Acceptance of Smart Home by Elderly Taiwanese Users: An Examination of Technology Acceptance Model with Social Influence Factors
指導教授: 鄭仁偉
Jen-Wei Cheng
呂志豪
Shih-Hao Lu
口試委員: 葉穎蓉
Ying-Jung Yeh
張飛黃
Fei-Huang Chang
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2018
畢業學年度: 106
語文別: 英文
論文頁數: 62
中文關鍵詞: 智慧家庭高齡者科技接受模型社會影響使用教學
外文關鍵詞: Smart home, The elderly, Technology acceptance model, Social influence, User training
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  • 在高齡化的趨勢下,龐大的高齡者照護需求以及照護人力的短缺,促進了醫療照護設備及居家照護系統的開發,使用智慧家庭產品來輔助生活也日趨盛行。然而,過去少有對於智慧家庭接受度相關的研究,故本研究目的是探討高齡者對於智慧家庭的使用意願,以Davis (1993) 所提出的科技接受模式做為理論架構,並加入社會影響及使用教學兩個變數來做為高齡者使用行為意願之影響因素。

    本研究之對象為台灣科技大學與台北大學EMBA的學生,本研究問卷透過網路方式進行問卷,以SPSS與LISREL統計軟體進行分析。SPSS用來針對樣本敘述性統計分析與量表信度之檢驗,LISREL則用以執行結構方程式(Structural Equation Model, SEM),用於量表信度效度檢驗與假說檢定。

    研究結果顯示,測量信度α值在0.7以上,符合要求水準,實證性因素分析中,也具有適度之收斂效度及區辨效度。結構模型分析顯示,對於高齡者使用智慧家庭意願之4個影響因素中,知覺易用因素、知覺有用性、社會影響及使用教學,呈現正向顯著影響使用意願,說明這4個因素是影響智慧家庭消費者使用意願之決定因素,與本研究假說的方向相吻合。最後根據研究結果與結論,提出理論與實務管理意涵的探討。


    With the trend of aging society, the tremendous healthcare demand for the elderly and the shortage of care workers have promoted the development of medical care equipment and home care systems. Using smart home products to assist life has also become increasingly popular. However, there have been few studies related to the acceptance of smart home products in the past. Therefore, the purpose of this study is based on technology acceptance model proposed by Davis (1993) as a theoretical framework and added social influence and user training factor to explore elderly behavioral intention to use smart homes products.

    The respondents of this study are mainly EMBA students from the National Taiwan University of Science and Technology and National Taipei University. The questionnaires were distributed through a network, and we used SPSS and LISREL statistical software packages to analyze research data. SPSS is used to test the descriptive statistics analysis and test the reliability. LISREL is used to perform Structural Equation Model (SEM), which is used to test reliability, validity test and hypothesis verification.

    The results of this study show that α, the reliability, is above 0.7, which meets the requirement. In the factor analysis, there are also adequate convergent validity and discriminant validity. The structural model analysis shows that among the four factors, perceived usefulness, perceived ease of use, social influence, and user training have positively affected the intention to use for elderly. It shows that these four factors are the decisive factors that influence the acceptance of consumers of smart home, and they are consistent with the research hypothesis. Based on these hypothesis, the theoretical and practical management implications are discussed.

    摘要 i ABSTRACT ii Table of Contents iii List of Table v List of Figure vi Chapter 1 Introduction 1 1.1 Background 1 1.2 Research Motivation 2 1.3 Research Purpose 4 1.4 Research Scope and Flowchart 4 Chapter 2 Literature Review 6 2.1 Concepts of a smart home 6 2.2 Theory Review 6 2.1.1 Theory of Reasoned Action 7 2.1.2 Theory of Planned Behavior 8 2.1.3 Technology Acceptance Model 9 2.1.4 Technology Acceptance Model2 10 2.1.5 Unified Theory of Acceptance and Use of Technology 12 2.3 Social Influence 14 2.4 User Training 15 2.5 Hypothesis Development 16 Chapter 3 Research Methodology 18 3.1 Research Framework 18 3.2 Research Hypothesis 19 3.3 Measure Instruments 19 3.4 Questionnaire Design 20 3.5 Data Collection 23 3.5.1 Sampling Procedure 23 3.5.2 Data Collection 24 3.6 Data Analysis Method 24 Chapter 4 Research Result 25 4.1 Descriptive statistics 25 4.1.1 The Characteristics of Respondents 25 4.1.2 Descriptive Statistics 26 4.2 Reliability Analysis and Validity Analysis 29 4.2.1 Reliability Analysis 30 4.2.2 Validity Analysis 31 4.3 Linear Structural Relation 33 4.4 Path Analysis 35 Chapter 5 Conclusion 37 5.1 Research Conclusion 37 5.2 Theoretical and Managerial Implication 38 5.2.1 Theoretical Implication 38 5.2.2 Managerial Implication 38 5.3 Research Limitations and Recommendations for Future Research 40 Appendix 1: Questionnaire 41 Appendix 2: Instructions 43 Appendix 3: Description video 44 Reference 47

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