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研究生: 聶秀清
Ivon Kristin Nip
論文名稱: A Case Study of Disruptive Innovation: Key External Environments of Transportation Network Company in Indonesia
A Case Study of Disruptive Innovation: Key External Environments of Transportation Network Company in Indonesia
指導教授: 劉代洋
Day-Yang Liu
口試委員: 張光第
Guang-Di Chang
許馨方
Hsin-Fang Hsu
學位類別: 碩士
Master
系所名稱: 管理學院 - 管理學院MBA
School of Management International (MBA)
論文出版年: 2018
畢業學年度: 106
語文別: 英文
論文頁數: 78
中文關鍵詞: Disruptive InnovationTransportation Network CompanyPESTLE AnalysisGo-Jek
外文關鍵詞: Disruptive Innovation, Transportation Network Company, PESTLE Analysis, Go-Jek
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  • Disruptive innovation has primarily created new technology to disrupt old business model. Go-Jek as one of the disruptive innovation the first unicorn transportation company in Indonesia. However, Go-Jek has disrupted the existence of motorcycle taxi (ojek) and other transportation companies by creating system on the app-based smartphone.
    This thesis is to identify the key external environment in Go-Jek as a disruptive innovation in Transportation Network Companies (TNC). Therefore, by using a qualitative case study approach, this research aims to get more comprehensive understanding about the external environment in Politic, Economic, Social, Technology, Legal, and Environment (PESTLE) analysis for Go-Jek company and analyze to give the strategic management of external insight. The research uses an explorative research approach to clarify an understanding of the problems in Go-Jek Company in terms of disruptive innovations on how the company is reviewing the external environment.
    In the short term, it would give negative impact to the companies. Go- Jek Company can keep its services to providing excellent service at lower cost and socialize being the most significant impact on the nations and bring the positive impacts to the society in the long-term.


    Disruptive innovation has primarily created new technology to disrupt old business model. Go-Jek as one of the disruptive innovation the first unicorn transportation company in Indonesia. However, Go-Jek has disrupted the existence of motorcycle taxi (ojek) and other transportation companies by creating system on the app-based smartphone.
    This thesis is to identify the key external environment in Go-Jek as a disruptive innovation in Transportation Network Companies (TNC). Therefore, by using a qualitative case study approach, this research aims to get more comprehensive understanding about the external environment in Politic, Economic, Social, Technology, Legal, and Environment (PESTLE) analysis for Go-Jek company and analyze to give the strategic management of external insight. The research uses an explorative research approach to clarify an understanding of the problems in Go-Jek Company in terms of disruptive innovations on how the company is reviewing the external environment.
    In the short term, it would give negative impact to the companies. Go- Jek Company can keep its services to providing excellent service at lower cost and socialize being the most significant impact on the nations and bring the positive impacts to the society in the long-term.

    ABSTRACT ...............................................................................................i ACKNOWLEDGEMENT............................................................................. ii TABLE OF CONTENTS ............................................................................iii LIST OF FIGURES ....................................................................................v LIST OF TABLES .....................................................................................vi CHAPTER I INTRODUCTION 1.1 Motivation and Background................................................................1 1.2 Research Objectives ..........................................................................3 1.3 Scope of Research ............................................................................4 1.4 Research Flowchart ...........................................................................5 1.5 Research Outline................................................................................6 CHAPTER II LITERATURE REVIEW 2.1 Disruptive Innovation..........................................................................7 2.1.1 The Disruptive Innovation Model .....................................................8 2.1.2 Types of Disruptive Innovation.......................................................10 2.1.3 Disruptive Innovation Process........................................................11 2.2 Competitive Analysis.........................................................................14 2.3 Key Environmental Factors ...............................................................17 CHAPTER III RESEARCH METHODOLOGY 3.1 Research Design ...............................................................................21 3.2 Data Collection..................................................................................22 3.2.1 Primary Data...................................................................................22 3.2.2 Secondary Data..............................................................................22 3.3 Interview Process .............................................................................23 3.3.1 Interviewee Information .................................................................23 3.3.2 Interview Questions........................................................................24 3.4 Data Analysis ....................................................................................25 3.5 Reliability and Validity .......................................................................26 CHAPTER IV INDUSTRY ANALYSIS AND COMPANY INTRODUCTION 4.1 Transportation Network Companies (TNC) Industry Analysis.............27 4.2 Competitive Analysis: Five Forces Model .........................................32 4.3 Company Introduction ......................................................................35 4.4 SWOT Analysis..................................................................................39 CHAPTER V CASE ANALYSIS 5.1 Key External Environmental .............................................................42 5.2 Discussion .......................................................................................44 5.2.1 Political .........................................................................................44 5.2.2 Economics.....................................................................................46 5.2.3 Social ............................................................................................49 5.2.4 Technological.................................................................................52 5.2.5 Legal .............................................................................................54 5.2.6 Environmental................................................................................57 5.3 Challenges........................................................................................58 CHAPTER VI CONCLUSION AND RECOMMENDATION 6.1 Conclusion........................................................................................60 6.2 Recommendation .............................................................................62 REFERENCES..........................................................................................iv

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