2020年，新型冠狀病毒肺炎疫情突如其來地爆發，深刻影響全球健康安全與社會經濟發展。療癒環境(Healing Environment, HE)概念被證實對環境、生理和心理健康產生積極影響，醫學相關領域更視其為減壓與提升認知功能的有效手段。即便進入後疫情時代(post-pandemic era)，人們對工作環境的不確定性仍持續影響著他們的表現。因此，保持環境品質並提升工作者體驗變得至關重要。然而，儘管HE已被證實對醫護人員工作績效有益，卻於一般辦公環境中較少被採用。本研究旨在建立針對一般辦公環境的HE設計原則，同時探討使用者工作績效及環境偏好。首先，運用模糊德爾菲法(Fuzzy Delphi method)基於三項設計構面（自然象徵性、建築及社交環境）以建構辦公HE評估指標及其權重。其次，透過已確定評估分數差異極大之兩種辦公環境，利用個人工作績效問卷 (Individual Work Performance Questionnaire)對兩種環境下工作者績效進行調查。最後，以60名大專校院在學學生進行測試，了解其對未來工作環境中不同療癒程度的偏好。研究結果顯示，較符合HE設計原則的辦公環境有更好的績效表現，特別是在於任務績效以及情境績效方面。反生產工作行為則是在工作者教育水平上顯示差異。此外，學生在求職時亦傾向較佳HE。從而證明HE被視為對社會經濟發展有貢獻，不僅有益健康，同時對工作者與企業組織產生效益。

The sudden onset of the COVID-19 pandemic in 2020 has profoundly affected global health security and socio-economic development. The concept of a healing environment (HE) has been proven to have a positive impact on environmental, physiological, and psychological health, with the medical field recognizing it as an effective means to reduce stress and enhance cognitive function. Even in the post-pandemic era, the uncertainty surrounding work environments continues to influence individual performance. Therefore, maintaining environmental quality and improving the employee experience have become crucial. However, despite the demonstrated benefits of HE in enhancing the performance of healthcare professionals, its application in general office environments remains limited. This study aims to establish HE design principles specifically tailored for general office environments and to explore user work performance and environmental preferences. Firstly, utilizing the fuzzy delphi method, we constructed office HE assessment criteria and their corresponding weights based on three design facets (natural/symbolic environments, built environments, and social environments). Subsequently, through an in-depth investigation using the individual work performance questionnaire, we assessed the performance of workers in two significantly different office environments. Finally, 60 university students participated in a test to understand their preferences for varying levels of healing in future work environments. The results demonstrate that office environments aligned with HE design principles exhibit superior performance, particularly in task performance and contextual performance. Differences in counterproductive work behavior were noted based on workers' educational levels. Additionally, university students showed a preference for environments with higher levels of HE in their job searches. These findings substantiate the notion that HE contributes not only to individual well-being but is also perceived as a valuable asset for socio-economic development, benefiting both workers and business organizations.

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