產業進入國際化時代，為保有人的競爭優勢，在有限資源下，如何讓既有的人力資源透過創新活動而活化已成為重要議題。 本研究主要探討台灣企業的員工訓練如何藉由創新地圖找出一項系統化的流程，提升員工訓練成效，協助企業達到績效目標。

首先說明國內外現行員工訓練認證或系統：IIP人力資本投資驗證制度、ISO10015國際品質標準管理、ISO10015 PLUS 國際品質標準認證、GTP10015 卓越培訓品質管理系統及TTQS訓練品質系統等實施成效。

以銀行業為個案公司，透過個案公司現況深入探討及分析，嘗試提出並釐清銀行業導入訓練品質管理系統的關鍵成功因素，最後經由佐證個案來確認本研究的可信度。

經由個案研究發現：
1 所有階層的人員應該被培訓使組織在快速變遷的市場中提供員工必要品質的產品以滿足顧客和不斷增加的需求。
2. 導入訓練品質管理系統最重要之影響因素為「高層的認同」、「利益關係人支持」。
3. 台灣企業導入訓練品質管理系統，將使員工訓練更趨完善，進而強化企業體質，進而使企業更具競爭優勢。

本研究並提出具體建議，以作為未來台灣企業業導入訓練品質管理系統與政策制定及後續研究方向的參考。

In the age of internationalization, enterprises hope to make their employees more competitive. How to make current human resources more creative by innovation has became a very important topic. The purpose of this research is to discuss how enterprises in Taiwan to find out a systematic process by innovation to improve the result of employee training and achieve the enterprise’s target.

First, this research shows the performance of international employee training certificates or systems, such as IIP (Investors in People)、ISO10015、ISO10015 Plus、GTP10015 and TTQS(Taiwan TrainQuali System).

Secondly, this research makes a case study of banking. By observing and analyzing the situation of the case, this research tries to find out the key success factors of TTQS in banking . Finally, we discuss the fact to prove that success factors do work and increase this research’s reliability.

After studying the case, we find that：
1.All employees should be trained so that the organization can supply products of good quality to satisfy customers’ increasing needs.

2.The most important factors of implementing TTQS are “agreement of the management” and “ support of beneficiaries” .

3.Taiwan Enterprises which implement TTQS can make their employee training more perfect. As a result, enterprises will become stronger and more competitive.

This research also provides specific suggestions for Taiwan enterprises’ reference when they implement TTQS, make policies and research in the future.

中文資料：
TTQS訓練品質規範評核與服務工作實施計畫網站 http://ttqs.evta.gov.tw

上海商業儲蓄銀行網站http://www.scsb.com.tw

行政院勞工委員會職業訓練局，2009年訓練品質規範評核與服務工作實施計畫-TTQS訓練品質管理

行政院勞工委員會職業訓練局，2009年產業人才投資計畫

李威穎，林文燦，HR-英國IIP、瑞士ISO10015與台灣TTQS介紹 (2008)

林文燦，訓練品質計分卡理念介紹-由ISO10015說起

林建山, TTQS訓練品質計分之五環迴圈 (June.20,2006)

陳正平，朱道凱，張淑芳，劉麗真，高子梅譯 ，策略地圖-串聯組織策略從形成到徹底實施的動態管理工具，臉譜出版，城邦文化事業股份有限公司發行，第73-103頁，第509-514頁(2004)

李隆盛 ，「向企業學習: 克伯屈的四層次評鑑」，技職評鑑第13期，第45-48頁 (2008.05)

Peter Cappelli ：Talent Management for the Twenty-First Century 哈佛商業評論全球繁體中文版 2008.10

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Geoffrey More(2004)，”Darwin and the Demon: Innovating Within Established Enterprises”；“The old Innovation Stategy”, Harvard Business Review (August 2004).

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Jason Magidson and Gregg Brandyberry(2001)，”Putting Customers in the "Wish Mode" ”

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