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研究生: 張嘉家
Chia-Chia - Chang
論文名稱: 事件意象、目的地意象與地方依戀對口碑傳遞之影響
Sending Word-of-Mouth: The Influence of Event,Destination Image and Place Attachment
指導教授: 林孟彥
Tom M. Y. Lin
口試委員: 倪家珍
Jiajen Ni
郭啟賢
Chii-Shyan Kuo
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2016
畢業學年度: 105
語文別: 中文
論文頁數: 58
中文關鍵詞: 事件意象目的地意象地方依戀事件口碑目的地口碑
外文關鍵詞: Event image, Destination image, Place attachment, Event word-of-mouth, Destination word-of-mouth
相關次數: 點閱:275下載:50
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現今世界各地會透過舉辦大型活動來吸引全球觀光客朝聖,藉由活動的意象來投射到對目的地意象的整體觀感,且事後的口碑傳遞會持續擴大活動的效益,不僅可以帶動地方的經濟發展,也可以增加地方的國際曝光度,達成多贏的局面。本研究以「2016台灣燈會」作為大型活動的個案探討,針對國外觀光客進行為期二周的紙本問卷調查,共回收了222份有效樣本,同時探討事件意象、目的地意象、事件口碑和目的地口碑間的交互關係,並經由結構方程模式分析觀光客地方依戀程度上的不同(高地方依戀;低地方依戀),意象對口碑傳遞和口碑對口碑之間的關係。結果顯示大規模活動的確對目的地扮演著重要的角色,且提高觀光客對地方的依戀程度有助於觀光的永續發展。


Hosting mega events can be a method for attracting tourists to travel. The goal is to develop the whole attitude toward destination image by transferring the event image. Besides, the effect of word-of-mouth will broaden the benefits of the events. Not only can improve the local economy, but also can increase the International exposure. It will achieve win-win situation. This study focus on “2016 Taiwan Lantern Festival” as an example, targeting population is foreign tourists participants (those who do not live in Taiwan).Valid questionnaires were collected from the event tourist participants (n = 222). Discuss the interaction among the event image, destination image, event WOM and destination WOM and use sem to analyze whether the difference of place attachment (high place attachment; low place attachment) would make different results in this model. This study reveal that large-scale activity really plays a big role in destination image, and enhance tourists’ place attachment which help the sustainable tourism development.

摘要 I Abstract II 誌謝 III 目錄 IV 圖目錄 V 表目錄 VI 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第三節 研究流程與步驟 4 第二章 文獻回顧 5 第一節 事件意象(Event Image) 5 第二節 目的地意象(Destination Image) 6 第三節 地方依戀(Place Attachment) 7 第四節 口碑(Word-of-mouth) 9 第三章 研究方法 12 第一節 研究架構 12 第二節 研究假設 13 第三節 研究方法 17 第四節 研究對象 19 第四章 研究分析與結論 20 第一節 敘述性統計 20 第二節 信度效度和整體模型評估 22 第三節 結構模型和假設檢驗 26 第四節 分組分析和檢測調節作用 29 第五章 結論與建議 31 第一節 研究結論 31 第二節 管理意涵 34 第三節 學術貢獻 35 第四節 研究限制與建議 35 參考文獻 37 附錄一 正式問卷 47 附錄二 區別效度 50

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