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研究生: 黃煬鈞
Yang-Jun Huang
論文名稱: 節慶滿意度與地方依戀對口碑傳遞意願之影響
The Impact of Festival Satisfaction and Place Attachment on the Word-of-Mouth Intention
指導教授: 林孟彥
Meng-Yen Lin
口試委員: 張淑婷
Shu-Ting Chang
黃美慈
Mei-Tzu Huang
林孟彥
Meng-Yen Lin
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 31
中文關鍵詞: 地方依戀節慶滿意度口碑傳遞意願台中爵士音樂節目的地行銷
外文關鍵詞: Place Attachment, Festival Satisfaction, Word-of-Mouth Intention, Taichung Jazz Festival, Destination Marketing
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  • 伴隨著旅遊業的蓬勃發展,近年來不同種類和規模的節慶活動層出不窮,在地方經濟和旅遊產業發展中扮演著愈來愈重要的角色。地方依戀是節慶滿意度的關鍵要素之一,鑒於地方依戀在目前的文獻中被廣泛認可,本研究旨在探討節慶滿意度與地方依戀對口碑傳遞意願之影響。本研究以「2019台中爵士音樂節」為研究對象,通過便利抽樣法和集群抽樣法,總計發放問卷395份,共收到345份有效問卷。
    研究結果表明,節慶滿意度有助於增強節慶參與者的地方依戀與節慶依戀。本研究對依戀與口碑的關聯性進行了分析與討論,發現節慶依戀可以帶動地方口碑的發展。但是,地方依戀對節慶口碑不會產生顯著性的影響。因此,旅遊業者必須加強地方節慶活動的獨特性與差異化,地方政府和觀光局可以籌措更多的經費舉辦一些具有地方特色的節慶活動。另外,目的地管理者需要根據遊客的體驗實施相應的目的地行銷策略,通過策劃合適的活動提升地方和節慶的知名度和口碑。由於該研究僅涉及在一個目的地舉行的單一的節慶活動,因此需要在不同的目的地和節慶中進行進一步的研究以確認這些發現。


    With the rapid development of tourism, in recent years, various kinds and scales of festival activities emerge in endlessly, which play an increasingly important role in the development of local economy and tourism industry. Place attachment is one of the key elements of festival satisfaction. Considering that place attachment is widely recognized in the current literature, this study aims to explore the impact of festival satisfaction and place attachment on the word-of-mouth intention. Through convenience sampling and cluster sampling, a total of 395 questionnaires were distributed and 345 valid questionnaires were received from the 2019 Taichung Jazz Festival in this study.
    The results showed that festival satisfaction can enhance the place attachment and event attachment of festival attendees. This study analysed and discussed the relationship between attachment and word-of-mouth, and found that event attachment can promote the development of place word-of-mouth. However, place attachment has no significant impact on event word-of-mouth. Therefore, the tourism industry must strengthen the uniqueness and differentiation of local festival activities. The local government and Tourism Bureau can raise more funds to hold some festival activities with local characteristics. In addition, destination managers need to implement corresponding destination marketing strategies according to tourists' experience, and improve the popularity and reputation of place and event through planning appropriate activities. Since the study only involved a single festival held in one destination, further studies are needed in different destinations and festivals to confirm these findings.

    摘要 I Abstract II 謝誌 III 目錄 IV 圖目錄 VII 表目錄 VII 壹.緒論 1 貳.文獻探討 2 一.滿意度 2 二.依戀 3 三.口碑 3 四.節慶滿意度與依戀 4 五.地方依戀與口碑傳遞意願 4 六.節慶依戀與口碑傳遞意願 5 參.研究方法 5 一.研究架構 6 二.研究對象 7 三.問卷設計 9 肆.研究結果 10 一.信效度分析 11 二.測量模型分析 11 三.結構模型分析 13 四.假設檢驗 14 伍.討論與結論 15 一.研究結果討論 15 二.理論貢獻 16 三.管理意涵 16 四.研究限制與未來研究建議 16 參考文獻 17 附錄:關於台中爵士音樂節之問卷調查 21

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