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研究生: 陳永芳
Yung-Fang Chen
論文名稱: 調節焦點對限時購物情境下之購後認知失調與購後後悔之影響
The Effects of Regulatory Focus on Post-purchase Cognitive Dissonance and Post-purchase Regret in the Limited-time Shopping Situation
指導教授: 吳克振
Cou-Chen Wu
口試委員: 張順教
Shun-Chiao Chang
王蕙芝
Hui-Chih Wang
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2022
畢業學年度: 110
語文別: 中文
論文頁數: 77
中文關鍵詞: 時間壓力調節焦點產品涉入度購後認知失調購後後悔
外文關鍵詞: time pressure, regulatory focus, product involvement, post-purchase dissonance, post-purchase regret
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  • 科技快速發展帶動了生活的便利性,現今的消費者不僅能在實體商店購物,也能透過3C產品連線上網購物,因此,對各大店家及企業主來說,如何在競爭激烈的市場中吸引消費者的目光並讓他們付出實際行動對就變成了一項重要的課題,而「限時行銷術」則是經常被採用的手法之一,為了窺探出如何將限時行銷術運用得宜以便殺出重圍,本研究一藉由時間壓力有無之情境操弄,探討不同調節焦點類型的消費者對於高低產品涉入度之商品優惠活動的購買意願是否有顯著差異,接著,研究二進一步探究不同調節焦點類型的消費者處於有時間壓力情況下購買不同產品涉入度之商品後引發之購後認知失調對其購後後悔之影響,藉此,找出可能導致消費者產生購後負面情緒的影響因素為何,才有機會降低其購後後悔並提升再購意願。
    研究一的結果顯示促進焦點類型的消費者在有時間壓力及無時間壓力之兩情境下,對低產品涉入商品之購買意願有顯著差異,且有時間壓力的情況下之購賣意願較高,然而該類型的人對高產品涉入商品之購買意願則無顯著差異,此外,預防焦點類型的消費者無論是對低或高產品涉入商品,在兩情境下之購買意願均無差異。而從研究二的結果可以發現不同人、物、情境搭配出來的組合,其購後認知失調對其購後後悔之影響有所不同,其中,有兩項有趣的發現是,當促進焦點類型的消費者購買低產品涉入度商品時,購後後悔不會受交易疑慮失調所影響,但當購買高產品涉入度商品時,購後後悔便會受其影響;當預防焦點類型的消費者購買低涉入產品時,購後後悔會受選購智慧失調影響,但當購買高涉入產品時,購後後悔便不會受其影響。


    The rapid development of science and technology has brought convenience to life. Consumers nowadays can not only shop in physical stores, but also shop online through 3C products. Therefore, for shopkeepers and business owners, how to attract consumers' attention and make them take practical actions in a highly competitive market has become an important issue, and "limited-time marketing strategy" is one of the methods they often use. Study 1 used the situational manipulation of the presence or absence of time pressure to find out whether consumers with different regulatory focus have significant differences in their purchase intentions for the high and low involvement product. Then, study 2 further explored the effect of post-purchase cognitive dissonance on post-purchase regret of consumers with different regulatory focus after they purchased commodities of different product involvement. In this way, it can help shopkeepers and business owners find out the factors that may lead to consumers' negative post-purchase emotions, reduce their post-purchase regret and increase their willingness to repurchase.
    The results of study 1 showed that the promotion-focused consumers had significant differences in their purchase intentions for low involvement product under time pressure and without time pressure. When they were under time pressure, their purchase intention was higher. Nevertheless, they did not have significant differences in their purchase intentions for high involvement product under time pressure and without time pressure. In addition, the prevention-focused consumers did not have significant differences in their purchase intentions for either low or high involvement product under time pressure and without time pressure. Furthermore, the results of study 2 showed that the post-purchase cognitive dissonance had different effects on post-purchase regret for different types of regulatory focus consumers who bought the low or high involvement product. There were two interesting findings in those results. Firstly, after the promotion-focused consumers bought the low involvement product, their post-purchase regret was not affected by the concern of deal; however, after they bought the high involvement product, their post-purchase regret was affected by it. Secondly, after the prevention-focused consumers bought the low involvement product, their post-purchase regret was affected by the wisdom of purchase; however, after they bought the high involvement product, their post-purchase regret was not affected by it.

    摘要 i Abstract ii 謝誌 iv 目錄 v 圖目錄 viii 表目錄 ix 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第三節 研究重要性 3 第四節 研究流程圖 1 第二章 文獻回顧 2 第一節 購買意願 2 第二節 時間壓力 2 第一項 壓力之定義 2 第二項 時間壓力之定義 2 第三節 產品涉入度 3 第一項 涉入之定義 3 第二項 涉入之分類 4 第四節 調節焦點理論 5 第一項 調節焦點理論之定義 5 第二項 調節匹配原則 6 第五節 購後認知失調 7 第一項 購後認知失調之定義 7 第二項 購後認知失調之影響因素 8 第三項 購後認知失調之測量方法 9 第六節 購後後悔 9 第一項 購後後悔之定義 9 第二項 後悔之類型 10 第三項 購後後悔扮演之重要角色 11 第四項 購後後悔之影響因素 12 第三章 消費者在有無時間壓力之購物情境下之購買意願差異 15 第一節 假說理論與研究架構 15 第二節 研究方法 18 第一項 前測:產品之選擇及時間壓力之限制條件 18 第二項 問卷設計 20 第三節 研究結果與討論 22 第一項 敘述統計 22 第二項 信效度分析 23 第三項 變數操弄檢驗 24 第四項 假說驗證 26 第五項 結果與討論 29 第四章 限時購物情境下之購後認知失調對購後後悔的影響 31 第一節 假說理論與研究架構 31 第二節 研究方法 35 第一項 問卷設計 35 第三節 研究結果與討論 37 第一項 敘述統計 37 第二項 信效度分析 38 第三項 假說驗證 39 第四項 結果與討論 43 第五章 結論與建議 47 第一節 研究結論 47 第二節 管理意涵與貢獻 49 第三節 研究限制與建議 50 參考文獻 51

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