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研究生: 楊瑞欣
Jui-Hsin Yang
論文名稱: 探討影響回饋型群眾集資專案之贊助行為 ——以環保議題為例
A Study on the Behavior of Sponsoring Reward-based Crowdfunding - An Example on Environmental Campaign
指導教授: 董芳武
Fang-Wu Tung
口試委員: 林廷宜
Ting-Yi Lin
張岑瑤
Tsen-Yao Chang
學位類別: 碩士
Master
系所名稱: 設計學院 - 設計系
Department of Design
論文出版年: 2019
畢業學年度: 107
語文別: 中文
論文頁數: 123
中文關鍵詞: 回饋型群眾集資資訊設計贊助動機環保行為改變
外文關鍵詞: Reward-based Crowdfunding, Information design, Backers’ motivation, Environmental protection, Behavior changing
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基於網路蓬勃發展與創業熱潮興起,群眾集資平台越趨普及且獲得大眾支持,其中創新設計與公眾議題類型專案之表現突出。本研究即針對國內群眾集資之回饋型專案,探討其引發贊助行為因素為何?透過福格行為模型之三元素:動機、能力與觸發,並以具代表性之兩環保議題集資專案為刺激物,探究群眾集資之贊助行為與資訊設計的關聯。探究方法分線上量表調查與質性訪談。前者依據文獻及兩刺激物擬定調查問項,並建構模擬頁面供受測者操作與填答,回收有效問卷287份;並將分析結果作為後續三種不同贊助意願之10位受訪者訪談內容基礎。綜合研究結果發現(1)在群眾集資情境下,需同時具備更高的動機與能力,才能受到觸發而產生贊助行為;(2)集資與專案動機都會影響贊助者意願,而回饋品的使用情境、回饋品功能、設計特色以及專案議題都是影響該動機的因素,且贊助者擁有推動議題的行為;(3)贊助促銷手法、專案資訊接收、創新接受度皆是能影響能力的因素,且贊助者對回饋品之容忍度較一般消費者高。;(4)觸發則依據贊助者不同動機與能力提供對應之三種觸發類型,能更有效提升贊助意願。最後本研究依據四點結論繪製出環保議題集資專案情境下的福格行為模型圖,並提出具體的集資頁面設計建議。


The crowdfunding platform has become more popular and been embraced by the public, in which several projects relevant to the innovative design and environmental issues can successfully attain the goal. This study focused on the reward-base crowdfunding and investigated the factors that influence backers’ behavior. According to Fogg’s behavior model, this study explored how motivation and ability trigger an individual’s funding intention of environmentally-friendly projects. The online questionnaire and follow-up interview were adopted to approach this research. A total number of 287 valid subjects were recruited to watch two environmentally-friendly campaigns and fill out the questionnaires regarding their motivation, ability, funding intention, and perceptions of the two campaigns. Based on their funding intention, we invited 10 subjects to participate the follow-up interview. The results show that (1) In the crowdfunding situation, it is necessary to have higher motivation and ability at the same time, in order to be triggered the sponsorship behavior; (2) Both fundraising and project motivation affect the willingness of the backers. The using occasion, function, the design features and issues of the campaign are also the factors that influence the motivation. The backers have the behavior of promoting issues as well; (3) The backers’ promotional technique, project information reception and innovation acceptance are factors of influencing ability, and backers have a higher fault tolerance for rewards than average consumers; (4) There are three types of triggers base on the backers’ different motivations and abilities which can more effectively enhance the willingness to sponsor. Finally, based on the conclusions above, this study draws the Fogg’s behavior model diagram under the situation of the environmental issues campaigns, and also proposes the specific suggestions of page design about crowdfunding campaign.

目錄 第一章 緒論 1 1.1 研究背景 1 1.2 研究動機 2 1.3 研究目的 4 1.4 研究範圍與限制 5 1.5 研究流程 6 第二章 文獻探討 8 2.1 群眾集資 8 2.1.1 群眾集資定義與概述 8 2.1.2 群眾集資類型 10 2.1.3 群眾集資執行流程 12 2.1.4 集資相關研究與專案內容對集資成功的影響 15 2.1.5 小結 21 2.2 群眾集資內容說服性 21 2.2.1 福格行為模型(Fogg Behavior Model, FBM)概述 22 2.2.2 動機(motivation)概述與群眾集資相關研究 23 2.2.3 能力(ability)概述與群眾集資相關研究 26 2.2.4 觸發(triggers)概述與群眾集資相關研究 28 2.2.5 小結 29 2.3 群眾集資與資訊設計 30 2.3.1 資訊設計定義 30 2.3.2 群眾集資中的資訊設計元素 30 2.3.3 與視覺呈現相關的群眾集資研究 31 2.4 小結 33 第三章 研究設計 35 3.1 研究架構與流程 35 3.2 研究方法 37 3.2.1 研究刺激物 37 3.2.2 量表調查 39 3.2.3 質性訪談 43 3.2.4 訪談對象 48 3.2.5 資料收集與分析 48 第四章 研究結果與分析 49 4.1 樣本資料敘述統計 49 4.2 信度與效度 51 4.3 贊助意願、動機、能力、觸發之回歸分析 52 4.4 依據集資動機進行贊助者類型分群 54 4.5 贊助意願分群與差異分析 57 4.5.1 FNG寶特袋各組差異分析 58 4.5.2 Pockeat口袋便當盒各組差異分析 60 4.5.3 兩刺激物觸發內容差異分析 63 4.5.4 圖表統整與小結 64 4.6 訪談結果分析 68 4.6.1 動機對贊助意願之影響 70 4.6.2 能力對贊助意願之影響 73 4.6.3 觸發對贊助意願之影響 76 第五章 結論與建議 87 5.1 研究結論與實務建議 87 5.2 研究限制 93 5.3 未來研究建議 94 註釋 95 參考文獻 95 附錄一:線上量表調查 104 附錄二:質性訪談大綱 112

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22. 張凱傑(2010),視覺化資訊檢索介面評估—以 EBSCOhost 2.0 為例, 臺灣大學圖書資訊學研究所學位論文,頁1-165.
23. 郭思偉(2014)。台灣群眾募資網站商業模式初探。未出版之碩士論文,國立臺北大學企業管理學研究所,新北市。
24. 許廷瑋(2016)。我國回饋型群眾募資平台出資意願因素之探討。中華大學科技管理學系碩士論文,新竹市。
25. 黃永毅,2015。群眾募資出資影響因素研究。未出版之碩士論文,國立臺灣科技大學企業管理研究所,台北市。
26. 黃于娟(2015)。從台灣證券櫃台買賣中心創櫃版看群眾募資之發展。未出版之碩士論文,國立臺灣大學財務金融學系碩士班財務金融組,台北市。
27. 黃玉莉(2014)。日本群眾募資之研究。未出版之碩士論文,銘傳大學財務金融學系碩士在職專班,桃園市。
28. 黃瑞琴(2014)。美國群眾募資之研究。未出版之碩士論文,銘傳大學財務金融學系碩士在職專班,桃園縣。
29. 黃健青、辛喬利(2015)。「眾籌」——新型網路融資模式的概念,特點及啟示。國際金融,(9),64-69
30. 黃竑凱(2015)。群眾募資平台專案贊助意圖之探討。未出版之碩士論文,國立高雄第一科技大學資訊管理系企業電子化碩士班,高雄市。
31. 黃芷琪(2015)。以信任觀點探討群眾募資網站上贊助者出資意圖。中山大學資訊管理學系研究所學位論文,1-126。
32. 曾鳳燕(2014)。台灣群眾募資之研究。未出版之碩士論文,銘傳大學財務金融學系碩士在職專班,桃園市。
33. 曾柏澔(2014)。群眾募資之產業發展與經營模式分析。未出版之碩士論文,國立臺灣大學商學研究所,台北市。
34. 游婷文(2014)。群眾募資網路平台商業模式研究-以flyingV為例。未出版之碩士論文,國立中山大學企業管理學系研究所,高雄市。
35. 簡智弘(2017)。群眾集資平台上的文案分析-探究促使大眾贊助的語言表現。國立台灣科技大學應用外語系碩士學位論文。
36. 楊揚(2015)。淺談台灣眾籌出版模式背後的成功邏輯——以眾籌網站FlyingV 為例。出版發行研究,(9),98-91。
37. 劉盈珮(2013)。影響群眾募資網站上贊助者出資意圖之因素。未出版之碩士論文,國立中山大學資訊管理學系研究所,高雄市。
38. 劉芳廷(2013)。台灣群眾募資之比較研究。未出版之碩士論文,輔仁大學國際創業與經營管理學程碩士在職專班,台北市。
39. 戴秀珊(2014)。以行銷 4P 與設計三層次理論進行群眾募資案例之研究。 國立高雄應用科技大學資訊管理系碩士學位論文,1-90。

三、網路資料
1. Kickstarter(2017),Kickstarter網站,取自:https://www.kickstarter.com/
2. 台灣群眾集資顧問公司:貝殼放大(2016),台灣群眾集資2016年度回顧測驗,取自:https://www.2016-annual-report.crowdwatch.tw/
3. 台灣關注群眾集資媒體:群眾觀點(2017),2017上半年度台灣群眾集資贊助金額排行榜,取自:http://crowdwatch.tw/reports/1390
4. 台灣群眾集資顧問公司:貝殼放大(2015),台灣群眾集資報告,取自:https://annual-report.crowdwatch.tw/2015
5. 林弘全(2013)。FlyingV 現況、展望與群眾募資的下一步。Inside 硬塞的網路趨勢觀察,取自http://www.inside.com.tw/2013/04/26/flyingv-now-and-the-future-of-crowd-funding
6. 林妏霞(2015) 。有夢,讓群眾幫你實現!。宜蘭縣非營利組織電子報,取自http://www.yilannpou.org.tw/epaper/epaper.asp?id=14
7. 台灣資策會產業情報研究所(MIC)。(2015)。台灣群眾幕資平台發展現況。取自:http://mic.iii.org.tw/intelligence
8. 葉忠福(2015)。群眾募資對創意創新產業的意義與影響。中華創新發明協會知識分享。取自:http://www.innosociety.org/front/bin/ptdetail.phtml?Part=knowledge029&
9. FlyingV。提案教室。取自:https://www.flyingv.cc/school?page=1

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