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研究生: 廖子豪
TZU-HAO LIAO
論文名稱: 工作不滿意與員工建言行為之關聯性研究─職涯主義與組織政治知覺的調節效果
The Study of Relationship between Job Dissatisfaction and Employee Voice Behavior:The Modrating Effect of Careerism and Perceptions of Organizational Politics.
指導教授: 鄭仁偉
Jen-wei Cheng
口試委員: 邱淑芬
none
葉穎融
none
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 78
中文關鍵詞: 工作不滿意員工建言行為職涯主義組織政治知覺
外文關鍵詞: job satisfaction, voice behavior, careerism, perceptions of organizational politics
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過去研究指出個人工作不滿意時,可能出現離開、建言、忠誠以及忽略四種反應,多數實證研究也指出建言行為對組織最具正面意義,建言不僅可以幫助員工脫離不滿意的情況,還可以幫助組織提升組織生產力與效能、適應動態的環境,更可激發員工提出創新的點子,讓組織得以活化並永續經營,故選用建言行為作為本研究的研究重點。

然而在過去工作不滿意與員工建言行為間的研究大多著重在“正面”變項的調節效果,且僅以工作不滿意本身並無法有效的預測員工在何種情境下會出現建言行為,故本研究投入較為“負面”的個人自利動機(職涯主義)以及情境知覺(組織政治知覺)來進行調節效果之探討,期盼經由量化實證研究,驗證職涯主義與組織政治知覺,對員工建言行為存在調節效果的具體科學證據。

本研究以問卷調查方式進行,研究對象為一般在職的工作者,共回收221份有效問卷,透過階層迴歸分析後,得到以下結論:

1.工作不滿意與員工建言行為有顯著正面關係。
2.職涯主義會調節工作不滿意與員工建言行為之間的關係。員工職涯主義越
高,工作不滿意程度與建言行為間的正向關係越強。
3.組織政治知覺會調節工作不滿意與員工建言行為之間的關係。員工組織政治
知覺越高,工作不滿意程度與建言行為間的正向關係越強。


According to the past research, job dissatisfaction may lead to four kinds of reaction, include, exit, voice, loyalty, and neglect. Most research indicated that voice behavior is the most helpful to organization; it can not only reduce the job dissatisfaction situation, but also increase the efficiency and effectiveness of organization, adapting the dynamic environment, and stimulate creativity; because of the importance of voice behavior, this study choose the voice behavior as the main variable.

However, the study of relationship between job dissatisfaction and voice behavior in past are focus on the “positive” variable; but only depend on job dissatisfaction and “positive” variable are hard to forecast what situation can bring out the voice behavior, so this investigation theorized that the “negative” variable as careerism and perceptions of organizational politics each would may interact with job dissatisfaction to result in voice behavior.

In a sample of 221 employees, as hypothesized, I found that:
(1)Job dissatisfaction will have positive relationship with voice behavior.
(2)Job dissatisfaction will have stronger, positive relationship with voice
behavior when careerism is high.
(3)Job dissatisfaction will have stronger, positive relationship with voice
behavior when perceptions of organizational politics are high.

摘要 I Abstract II 致謝 III 目錄 IV 表目錄 VI 圖目錄 VIII 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與問題 1 第三節 研究流程 2 第二章 文獻探討 3 第一節 工作不滿意 3 第二節 職涯主義 11 第三節 組織政治知覺 14 第四節 員工建言 21 第五節 工作不滿意、職涯主義、組織政治知覺與員工建言之關係 28 第三章 研究方法 32 第一節 研究架構與假說 32 第二節 研究對象和程序 33 第三節 研究構面衡量 34 第四節 資料分析方法 38 第四章 研究結果 40 第一節 人口統計變項敘述性統計分析 40 第二節 信效度分析 43 第三節 平均數、標準差及相關係數分析 46 第四節 研究假設之驗證 50 第五節 研究假設檢定之彙總 58 第五章 結論與建議 59 第一節 研究結論 59 第二節 研究貢獻與管理實務意涵 61 第三節 研究限制 64 第四節 未來研究建議 66 參考文獻 67 附錄:問卷 75

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梁祐甄(民97),組織公民行為與主管-部屬交換關係—印象管理動機的調節角 
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