No Chinese

Artificial Intelligence (AI) has been advancing for quite some time and becoming ubiquitous in people's personal and professional lives, including the human resources industry. According to a study by McKinsey Global Institute in 2015, about 60 million people will be supported by AI in placing employment by 2025, reducing the cost of human resources management, including recruitment, by as much as 7%. As a sequence, to integrate the implications and benefits of new technologies in the recruitment process, HR professionals are looking more and more toward AI. Although companies across the globe have been using AI in recruiting and businesses in Vietnam are also attempting to catch up with the technology, there needs to be more academic research on adopting AI in recruitment in the nation. Hence, the thesis intends to investigate the advancement of artificial intelligence technology and its application in recruitment across the globe and in Vietnam. The exploratory study is focused on fulfilling three research questions of (1) to which extent AI is being used in recruitment in Vietnam, (2) how HR professionals generally view the use of AI in recruitment, and (3) how Vietnamese HR practitioners perceive the advantages and challenges of using AI in recruitment. The study found that HR professionals positively perceive AI as a future recruitment tool despite its inception stage and limited usage areas. The study also found that AI in Vietnam brings benefits to organizations and faces similar challenges as it does in the world. However, there are differences in Vietnamese HR personnel's perspectives regarding biases and whether AI can replace humans in some phases of the recruitment process. Last but not least, the study points out recommendations for organizations and recruiters to cope with AI, as it is an inevitable movement in recruitment in the future.

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