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研究生: 郭忠汶
KUO CHUNG-WEN
論文名稱: 主管的員工資遣決策影響因素之探索
The exploration of influence factors about layoff decision of the executive
指導教授: 廖文志
Wen-Chih Liao
口試委員: 胡昌亞
none
鄭仁偉
Cheng Jen Wei
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2006
畢業學年度: 94
語文別: 中文
論文頁數: 127
中文關鍵詞: 裁員組織精簡組織配適工作績效組織公民行為
外文關鍵詞: Layoff, Downsizing, Job Performance, Organizational Citizenship Behavior, Person-Organization Fit
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本研究主要是探討主管的裁員決策考慮的因素,其環境假設是企業在營運正常時,公司為了有效提升組織的績效或是汰除不適任的人員,而實施的政策。其裁員決策考慮的因素主要是以部門單位直接主管的判斷為主,並不是以成本考量為目的。
所以本研究的研究範圍,是以企業內擁有人事決定權的部門單位的直接主管為研究的對象,探討部門單位的直接主管在作裁員決策時所考慮的因素。從工作績效、員工的組織公民行為、員工與組織配適性等三個構面所影響決策的程度關係。並試著歸納出不同產業與部門間的差異,以提供主管作為決策時的參考及員工如何避免自己成為公司裁員的對象。
研究結果發現,工作績效、員工的組織公民行為、員工與組織配適性等三個因素與主管的資遣決策有顯著的關係存在,在資遣決策的考慮因素上,女性主管比男性主管更注重員工的任務績效、公私分明、敬業守法與組織目標配適度的表現。在公司產業別變項上,顯示金融、電子業比其他行業更注重員工在協助同事的表現。在部門性質變項上,顯示生產、研發、人資部門比其他部門更注重員工在協助同事的表現。


This research is mainly about the exploration of layoff decision influence factor for executives. The supposition is about companies which are running normally and in order to improve the organize performance or eliminates the unsuitable personnels. Layoff decision is mainly based on the executive’s judgement of a department. It does not be considered the purpose about the cost.
So the reange of the research is within thesis as follow. The executive who has power to make decision of the personnel in company will be the target of studying. Explore the executive’s influence factor of the layoffs decision. To find the degree relation of the decision based on three influence factors : Job Performance , Organizational Citizenship Behavior and Person-Organization Fit. We also try to sum up the influence factors in different industry and interdepartmental. In order to offer reference for executives when making layoffs decision and staff how to prevent oneself becomes the target of company’s layoff.
The result of study finds , Job Performance , Organizational Citizenship Behavior and Person-Organization Fit three factors with the executive's layoff decision have apparent relations to exist. In consideration of layoff decision, women executives pay attention to the staff's task performance , make a clear distinction between public and private interests , respecting work to abide by the law and organization target fix even more than the male executive. In company's industry difference, shows that the finance, electron industry pay attention to staff's helping the colleague's behavior even more than other industry. In department difference , show and produce , research and develop , human resource department pays attention to the behavior that the staff are helping the colleague even more than other departments.

目錄 目錄IV 表目錄VI 圖目錄VI 第一章 緒論1 第一節 研究動機1 第二節 研究方向與目的2 第三節 研究範圍3 第四節 研究流程4 第二章文獻探討6 第一節組織精簡6 第二節 工作績效12 第三節 組織公民行為17 第四節 個人與組織配適度23 第三章 研究方法28 第一節 研究架構與假設28 第二節 德爾菲法30 第三節 專家問卷的施作流程34 第四節 研究變項操作性定義及量表選用36 第五節 各項問卷的評鑑方式42 第六節 研究對象與抽樣方式44 第七節 企業問卷研究分析方法45 第四章 專家問卷結果分析47 第一節 專家小組名單47 第二節 專家問卷結果統計49 第三節 穩定性分析60 第四節 一致性分析63 第五節 專家問卷篩檢結果66 第五章 企業問卷實證分析73 第一節 企業問卷內容73 第二節 樣本基本資料分析74 第三節 企業問卷結果統計76 第四節 因素與題項相關性分析79 第五節 信度分析80 第六節 差異檢定分析81 第六章 研究結論與建議85 第一節 實證結果85 第二節 研究限制90 第三節 後續研究方向建議92 第四節 總結93 參考文獻94 中文部份94 英文部分95 附錄一:專家問卷一 構面適合度評鑑表103 附錄二:專家問卷二 指標適合度評鑑表107 附錄三:專家問卷三 修正後指標適合度評鑑表116 附錄四:企業問卷122 表目錄 表 3-1 工作績效量表37 表 3-2 組織公民行為量表39 表 3-3 組織配適量表41 表 4-1 專家名單47 表 4-2 第一回合問卷 結果統計49 表 4-3 構面與衡量指標之題號對應表50 表 4-4 第二回合問卷 結果統計51 表 4-5 各項指標修正前後與題號關係53 表 4-6 第三回合問卷 結果統計57 表 4-7 專家問卷 穩定性分析結果60 表 4-8 專家問卷 一致性分析結果63 表 4-9 專家問卷 結果彙總67 表 4-10 企業問卷的指標敘述69 表 5-1 企業問卷 構面與衡量指標之題號對應表73 表 5-2 企業問卷 樣本基本資料分析表74 表 5-3 企業問卷 各指標基本統計76 表 5-4 企業問卷 各構面基本分析78 表 5-5 企業問卷 因素與題項相關性分析79 表 5-6 企業問卷 量表各構面的題項與信度80 表 5-7 企業問卷 主管性別與資遣決策構面之差異檢定81 表 5-8 企業問卷 主管年資與資遣決策構面之差異檢定82 表 5-9 企業問卷 公司產業別與資遣決策構面之差異檢定83 表 5-10 企業問卷 部門性質與資遣決策構面之差異檢定84 表 6-1 假設1 員工的工作績效重要程度結果85 表 6-2 假設2 員工的組織公民行為重要程度結果86 表 6-3 假設3 員工與組織的配適度重要程度結果87 表 6-4 假設4 基本資料變項干擾效果結果88 表 6-5 員工資遣決策時的因素量表88 圖目錄 圖1-1 研究流程圖5 圖2-1 個人-組織配適的概念27 圖3-1 研究架構圖29

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