知識就是力量！不僅適用於個人，更可用在企業經營與發展，知識與組織的核心競爭力密切相關，因此，知識管理的實踐可以先從資訊單位開始。資訊單位將資訊系統建置知識分享的目的是為了加強資訊人員的學習動機、增進學習成效與提昇技能水準、分享實務經驗與提昇資訊課人員素質，並藉由激勵資訊人員分享，因此，如何有效進行知識分享，攸關組織的核心競爭力。

本研究的目的是希望能透過知識分享來引導資訊單位同仁，進而對增進組織的核心競爭力的知識做保存、分享、交流與創新，並提升資訊單位人員的學習效率，研究範疇為資訊系統建置的知識分享。研究的流程是先採用概念圖工具來繪製資訊系統建置的知識，並建立概念圖，然後針對資訊單位的主管、資訊人員進行知識管理。

本研究以知識分享、知識管理、概念圖的相關文獻為理論基礎，以「概念圖運用於資訊系統建置之知識分享研究」，並以系統展示法進行驗證，透過訪談問卷來衡量知識分享的使用感受與應用效益。本研究計有三項貢獻可供參考：(1)透過知識分享可以幫助資訊人員成長與分享資訊系統建置知識(2)引進概念圖可以提昇學習效率(3)透過知識分享可以促進資訊單位同仁的交流與創新。

Knowledge is power! Especially for business management and development. It is core competition of organization. The information sector is the beginning of the practice of knowledge management. IT sector will improve the motivation and effectiveness of learning, enhance technology level and personnel ability. Therefore, effective knowledge sharing is the key for core competition of organization.

The purpose of this study is how to set up knowledge sharing community system. The knowledge can be reserved, shared, changed and innovated. At the same time can enhance the colleague of work efficiency and the organization of competition. The study of scope is setting up knowledge sharing information system. The process of research use tools drawing conceptual diagram of information systems for knowledge sharing. Then combine with theoretical knowledge spiral for supervisor and the colleague in the information department knowledge sharing.

In this study, knowledge sharing, knowledge management, conceptual map of literature as the theoretical basis, in order to " Concept map used knowledge of the building of the sharing of research information systems ", and display method for authentication system. Through interviews with questionnaires to measure the use of knowledge sharing feelings and effectiveness of the application. In this study, there are three contributions for reference: (1) By sharing of knowledge can help people grow and information systems build knowledge. (2) The introduction of the concept map can enhance learning efficiency (3) By sharing of knowledge can facilitate the exchange of information department colleagues and innovation.

中文部分
1. Davenport, T.H., and Prusak, L., Working knowledge：how organizations manage what the know , Boston：Harvard business school press, 1998. 胡瑋珊譯，中國生產力中心，1999。
2. Nonaka, I. and Takeuchi, H. The knowledge-Creating Company, Oxford University Press, Inc., 1995. 揚子江、江美音譯，創新求勝：智價企業論，台北：遠流出版社，1997。
3. Gates, Bill ., and Hemingway, Collins., Business @ The speed of thought: Using a Digital Nervous System, Grand Central Pub, 1999. 樂為良譯 , 數位神經系統－與思想等快的明日世界, 商周出版，1999。
4. 王世文，「VMware伺服器虛擬化知識平台建置之研究」，國立台灣科技大學資訊管理研究所碩士論文，2014。
5. 何治鈴，「概念構圖與合作學習應用於綜合高中會計科目教學成效之研究」，中原大學會計學系碩士學位論文，2002。
6. 余民寧，「有意義的學習-概念構圖法」。台北:商鼎文化出版社，1999。
7. 林東清，「知識管理」，台北市：智勝文化事業有限公司，2007。
8. 林東清，「知識管理」，台北市：智勝文化事業有限公司，2009。
9. 林羿辰，「以 UTAUT 探討智慧型手機遊戲 App 購買意向因素之研究」，第九屆知識社群國際研討會，2013。
10. 洪新原、梁定澎、張嘉銘，「科技接受模式之彙總研究」，資訊管理學報，第十二卷第四期(2005.10)，頁211~234。
11. 洪曉芬，「利用三維概念圖建構網路教材之探討─以會計學為例」，國立彰化師範大學商業教育學系碩士論文，2002。
12. 梁定澎，「資訊管理研究方法概論」， 資訊管理學報，4:1，頁1-6，1997年。
13. 陳文賢，「資訊管理」。台北:東華書局，2002。
14. 勤業管理顧問公司，「知識管理的第一本書」，台北：商周，2000。
15. 楊政學，壽險業知識管理實務探討：模式構建與個案研究，商管科技季刊，第5卷，第1期，頁1-23，2004。
16. 劉常勇，「幾個有關知識管理議題之初探」，http:// cm.nsysu.edu.tw/~cyliu/files/edu8.doc
17. 蔡佳芬，「應用知識管理系統建置學習分享平台之研究」，國立台灣科技大學資訊管理研究所碩士論文，2011。
18. 羅文基，「運用知識管理帶動教育革新」，翰林文教雜誌，21，頁4-5，2001。
19. 侯又慈，「以科技接受模式探討高屏區國小音樂教師對電子白板使用意願之研究」，國立屏東教育大學音樂學系碩士論文，2013。
20. 錢旭華，「技藝競賽知識管理平台建置之研究」，國立台灣科技大學資訊管理研究所碩士論文，2015。

英文部分
1. Alavi, M. and Leidner, D. E. (2001). Review：knowledge management and knowledge management systems：Conceptual foundations and research issues, MIS Quarterly, Vol.25, No.1, pp.107-136.
2. Backman, T. (1997). Implementing the Knowledge Organization in Governmant, Paper and Presentation, 10th National Conference on Federal Quality.
3. Badaracco, J. & G. Hamel (1991). The Knowledge link, Boston, MA: Havard Business School Press.
4. Bukowitz, W.R., & Willams, R.L. (1999). The knowledge management fieldbook. London：Prentice Hall.
5. Davenport, T. H., Prusak, L. (1998) Working knowledge: How organizations manage what they know, Harvard Business School Press.
6. David K. M. (2005). “Challenges in evaluating Hong Kong students’ perceptions of Moodle”, Proceeding s of the 2005 Australasian Society for Computers in Learning in Tertiary Education, pp.327-336, Australasian, December 2005.
7. Davis, Fred D., Bagozzi, Richard P. and Warshaw, Paul R. (1989) .User acceptance of computer technology: a comparison of two theoretical models. Management Science, 35(8), 982-1003.
8. De Angelis, C. T. (2013). Models Of Governance And The Importance Of KM For Public Administration. Journal of Knowledge Management Practice, 14(2).
9. Devaraj, S., Krajewski, L. & Wei, J. C. (2007). “Impact of eBusiness technologies on operational performance: The role of production information integration in the supply chain,” Journal of Operations Management, Vol. 25, No. 6, 1199-1216.
10. Dishaw, M. T., & Strong, D. M. (1999). Extending the technology acceptance model with task-technology fit constructs. Information & Management, 36(1), 9-21.
11. Drucker, P. F. (1969). The age of discontinuity：guidelines to our changing society, New York：Harper & Row.
12. Edvinsson L. and Sullivan, M. S. (1996). Intellectual Capital. New York: HarperCollins Publishers, Inc.
13. Elliott, S. and O'Dell, C. (1999). Sharing knowledge and best practice: The hows and why of tapping your organization's hidden reservoirs of knowledge. Health Forum Journal, 42(3): 34-37.
14. Gagné, R. M. (1977). The conditions of learning (3rd ed.). New York, NY: Holt, Rinehart, and Winston.
15. Gagné, R. M. (1985). The conditions of learing and theory of instruction, (4th ed.). New York, NY: Holt, Rinehart, and Winston.
16. Hedlund, G. (1994). A model of knowledge management and the N-Form Corporation. Strategic Management Journal, 73-90. 88-115.
17. Holland, C. P., & Light, B. A. (1999). “Critical Success Factors Model for ERP Implementation,” IEEE Software, Vol.16, No. 3, 30-36.
18. Hoven, J.V.D. （2001）. Information resource management：Foundation for knowledge management. Database Management, 18, 80-83.
19. Howells, Jeremy (1996). Tacit knowledge, Innovation and Technology Transfer Technology Analysis & Strategic Management, vol.8, No. 2.
20. Lal, K., (2002). “E-business and manufacturing sector: A study of small and medium-sized enterprises in India,” Research Policy, Vol.31, No. 7, 1199-1211.
21. Legris, P., Ingham, J., and Collerette,P.(2003).”Why Do People Use Information Technology? A Critical Review of the Technology Acceptance Model.” Information and Management, (40), 191-204.
22. Nonaka, I., (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1): 14−37.
23. Novak, J. D., (1995). Concept mapping: A strategy for organizing knowledge. In Shawn M. Glynn & Reinders Duit (eds.). Learning science in schools: Research reforming practice, New Jersey: Lawrence Erlbaum Associates.
24. O’Dell, C. and C.J. Grayson (1998). “If only we knew what we know：Identification and transfer of internal best practices”, Califormia management review, Vol.40, No.3, pp.154-174.
25. Petrash, G., (1996). Dow’s journal to a knowledge value management culture. European Management Journal; 14(4): 365-373.
26. Polanyi, M. (1967). The Tacit Dimension, Garden City. NY: Doubleday Press.
27. Purser, R.E.R. and W.A. Pasmore (1992). Organizing for learning. In W.A. Pasmore & R.W. Woodman (Eds.), Research in organizational change and development. London: JAI Press.
28. Quinn, J. B., Anderson, P. and Findelstein, S., (1996). Managing Professional Intellect：Making the Most of the Best, Harvard Business Review, Vol.30, No.3, pp.71-80.
29. Ruggles, R. (1998). The state of notion: Knowledge management in practice. California Management Review, (40): 80-89.
30. Ruggles, R. (2000). “Why knowledge ? Why now ?”, http://www.businessinnovation.ey.com/journal/issuel/features/whykno/body.html, The Ernst and Yung Center for business innovation.
31. Sarvary, M. (1999). “Knowledge management and competition in the consulting industry”, California management review, Vol.41, No.4, pp.95-107.
32. Senge, P. (1997). Sharing knowledge. Executive Excellence, (14): 17-18.
33. Smith, K. (1995). Interactions in knowledge systems：Foundations, policy implications and empirical methods. STI Review, 16, 69-102.
34. Snowden, D. (2000). A framework for creating a sustainable programme. In S. Rock（Ed.）, Knowledge management：A real business guide (24-35). London：Caspian.
35. Spiegler, Israel. (2000). Knowledge Management: A New Idea Or a Recycled Concept? Communications of the Association for Information Systems; Volume 3, Article 14.
36. Starbuck, W.H. (1992). Learning by knowledge intensive firm. Journal of Management Studies, (29): 713- 740.
37. Sveiby, K.E. (1997). The new organization wealth：Managung and measuring knowledge-based assets. San Francisco,CA：Berret-Koehler Publishers.
38. Umble, E. R. H., & Umble, M., (2003). “Enterprisr Resource Planning: Implementation Procedures and Critical Success Factors,” European Journal of Operational Research, Vol. 146, No. 2, 241-257.
39. Venkatesh, et al. (2003). User Acceptance of Information Technology: Toward a Unified View, MIS Quarterly Vol. 27 No. 3, pp. 425-478(September 2003).
40. Watson, S., (1998), “Getting to 'aha! “, Computer world, 32(4): S1-S2.
41. Watson, S., and Hewett, K., (2006). "A multi-theoretical model of knowledge transfer in organizations: Determinants of knowledge contribution and knowledge reuse," Journal of Management Studies; Vol. 43, No. 2, pp. 141-173.
42. Zack, M.H., (1999). Developing a knowledge strategy, California management review, Vol.41, No.3 pp.125-145.

網頁部分
1. APQC（2014）. Knowledge Management Grossary. Retrieved July 18, 2015 from https://www.apqc.org/knowledge-base/download/320028/K05406_KM_kmglossary.pdf