研究生: |
林暐璇 Wei-Syuan Lin |
---|---|
論文名稱: |
應用於智慧聯網裝置雛型之使用者經驗工具開發與驗證 Development and Verification of a User Experience Evaluation Tool for Prototypes of Smart IoT Devices |
指導教授: |
林承哲
Cheng-Jhe Lin |
口試委員: |
林久翔
Chiuh-Siang Lin 溫明輝 Ming-Hui Wen |
學位類別: |
碩士 Master |
系所名稱: |
管理學院 - 工業管理系 Department of Industrial Management |
論文出版年: | 2017 |
畢業學年度: | 105 |
語文別: | 中文 |
論文頁數: | 146 |
中文關鍵詞: | 使用者經驗 、智慧聯網裝置 、物聯網 、產品雛型開發 |
外文關鍵詞: | Product Prototype |
相關次數: | 點閱:277 下載:5 |
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隨著時代變遷與科技日新月異的發展,評估使用者與產品互動相關的工具與方法更趨於人性化,不再僅限於產品的使用性(usability),其中又以使用者經驗的應用為現今發展之主流。然而,過去文獻裡的使用者經驗評估工具,對於發展中的產品,多針對產品開發的不同階段個別進行探討,卻忽略不同階段間存在的關聯性,並且對開發中產品進行使用者經驗評估時,缺乏有關整體架構的相關討論。因此本研究透過使用者原有需求、認知產生與情感體驗等三階段使用者經驗模型的建立,發展動態的關聯架構圖,將概念、功能與體驗階段的雛形產品緊密相連,並且以近年發展蓬勃的智慧聯網裝置為應用對象,開發出一個針對智慧聯網裝置產品雛型進行使用者經驗評估的完整工具。
本研究透過文獻探討,找到智慧聯網裝置與使用者經驗重要的特性,並建構出三階段使用者經驗評估方法:第一階段利用質化開放式的問題,進行設計思考發想活動;第二階段以質化檢核表的方式,進行判別與分類活動;第三階段則使用量化問卷,計算評分結果給予評等。三階段總共有10項產品參與驗證活動,每個階段至少有5項不同的智慧聯網裝置。驗證結果顯示:第一階段5項產品,能夠提出平均22項有助於提升產品使用者經驗的功能特性;第二階段7項產品,從總數27題(簡化版)的評估項目中,可觀察到「新穎」、「簡單容易、便利」、「有用」、「穩定可靠」與「合適」(無安全疑慮、無疲勞或疼痛並符合人體工學)是現今智慧聯網裝置設計概念的主流;第三階段7項產品當中有2項產品被判定為潛力有限、2項產品為有部分潛力、2項產品為有潛力以及1項產品為非常有潛力。未來有關應用於產品雛型的使用者經驗工具,可參考本研究的驗證結果,作為評估工具的發展基礎。最後本研究建議可利用較完整的版本進行測試,讓第二階段評估結果更加詳盡,並增加驗證的產品數量,提高第三階段評等準則的有效性使之更具參考價值。
Technology advances with the changing of times and evaluation tools for technological products focus more on humanity now in addition to usability. Among their revolution, the application of User Experience (UX) has already become the main stream. However, the UX methods in the literature paid less attention to the relevance between different stages in developing products and evaluated prototypes at stages separately. In addition, the lack of an overall structure for evaluating product prototype was problematic. Therefore, this study established a UX evaluative framework based on a 3-tier UX model- user needs generation, user perception fitting and attribution of user affection- to integrate the assessment of prototypes at different design stages. The UX evaluation tool aimed to facilitate developing smart Internet of Things (IoT) devices.
Through literature review, important features of UX relevant to smart IoT devices were found. Then these features were used to establish a three-stage UX evaluation approach. In stage one, design thinking activity was carried out with an open-ended questionnaire. In stage two, discrimination and classification using a qualitative checklist were required. In stage three, the product was evaluated by a score sheet and UXPG (User Experience Potential Grade) was given based on the results. There were ten products evaluated to verify the practicality of the UX tool, and at least five different products were evaluated at each stage. The results of the verification activities showed that the participants could on average generate 22 UX enhancing features for each of the five products in stage one. Then, in stage two “novel,” “simple & convenient,” “useful,” “reliable,” and “suitable” were found to be the main stream concepts in the design of smart IoT devices using the simplified version of the technique. At the final stage, there were two products graded as having Limited Potential, two products graded as having Partial Potential, two products graded as having Fair Potential, and only one product graded as having Great Potential. This study could contribute to designing future UX evaluation tools and the validation results can be used as a basis to UX evaluation tools. Finally, future studies may consider utilizing the complete version of stage two in that the results from the qualitative checklist can be more detailed. Finally, increasing the number of verified products was suggested so that the UXPG can be much more valid to be a valuable reference.
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